User Manual GE® GSS25IGNWW 25.1 Cu. Ft. Side-By-Side Refrigerator

Parts
- If a service part or accessory is no longer available, there is not
a compatible part we can substitute.
- You may be able to locate the part through another source.
Check for an authorized GE Appliances Parts distributor in your
area who may still have the item in inventory. You may also be
able to find the part by conducting an online search using the
part number. Some online parts distributors or other sites that
sell used or refurbished parts may still have the item in stock.
- If you are unsure which part number you need, locate the
model number of your appliance and find your model on our
Parts and Accessories web site. From there you will be able to
access assembly diagrams that identify replacement parts from
each section of the appliance. If you are unable to locate your
model number or find it on our Parts and Accessories site,
please Contact Us for guided assistance.
Appliances
- When an appliance is no longer manufactured, there is always
a remote possibility it could still be in stock in a dealer's
inventory. Since we are unable to confirm which models remain
in stock at dealer sites, use our Where to Buy site for a listing of
dealers near you to contact. If the model you would like is not
available with any of those dealers, try expanding your search
area.
- Our site provides specifications and product information on
many of our appliances that are no longer manufactured. If you
cannot find your model on our site, Contact Us for assistance.
We can often help provide the specifications you need, or even
assist you with finding a comparable model.
Publications
- Appliances that are 20+ years old may have limited literature
availability (owner's manuals, installation instructions, energy
guide labels, templates, and wiring diagrams). If you are unable
to find literature for your model on our site, Contact Us for
assistance. In some cases, we may be able to locate the
materials.

Parts and accessories may be returned for credit up to 90 days
from the date the part or accessory was shipped to you from
our warehouse. Returns need at least one billing cycle (30 days)
to be processed before your account can be credited.
- 30 Day Return Policy Items may be returned within 30 days
from the date they were shipped from our warehouse without a
restocking fee.
- 31-90 Day Return Policy Items may be returned within 31-90
days from the date they were shipped from our warehouse. A
$15 restocking fee will be charged.
- Over 90 Day Return Policy Items that were shipped more than
90 days ago cannot be returned.

In order to return damaged or unneeded parts, you need to
complete the online returns process and get a Return Materials
Authorization (RMA) number. Through this process, you will be
given instructions on how to return the item, including the return
shipping address. A RMA number is required for a return and
must be visible on the return package or the return will not be
processed.