User Manual GE GSHS5KGXGCSS 25.4 Cu. Ft. Side-By-Side Refrigerator

Returning a Part
- If you ordered a part online that you would like to
return, please start by requesting a Return Materials
Authorization (RMA). Once you complete and submit the
return form, you will receive a confirmation email within
approximately 20 minutes. Print the shipping label
included in the email and attach to the outside of your
package. The label contains the RMA number and
correct warehouse address for your return. To receive
credit for returned part and accessories, all items must
be in sellable condition. Please allow one billing cycle
for your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date
the part or accessory was shipped to you from our
warehouse. The part or accessory may be returned for a
$15 re-stocking fee between 31 and 90 days from
shipment. After 90 days the part or accessory may not
be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the
reason for the return is determined to be our error, we
will refund the shipping cost of your original order.
Did not Order Online?
- If the part you would like to return was not ordered
online, please call 1-800-477-6186 for assistance, Hours
of operation: Monday - Friday, 9:00 am to 6:00 pm
Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased, complete the returns process for the current
item and place a new order for the item you need.

Parts and accessories may be returned for credit up to
90 days
from the date the part or accessory was shipped to you
from our
warehouse. Returns need at least one billing cycle (30
days) to
be processed before your account can be credited.
- 30 Day Return Policy Items may be returned within 30
days
from the date they were shipped from our warehouse
without a
restocking fee.
- 31-90 Day Return Policy Items may be returned within
31-90
days from the date they were shipped from our
warehouse. A
$15 restocking fee will be charged.
- Over 90 Day Return Policy Items that were shipped
more than
90 days ago cannot be returned.

In order to return damaged or unneeded parts, you need
to
complete the online returns process and get a Return
Materials
Authorization (RMA) number. Through this process, you
will be
given instructions on how to return the item, including
the return
shipping address. A RMA number is required for a return
and
must be visible on the return package or the return will
not be
processed.