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7
PROBLEM Possible Causes and/or Recommended Solutions
Refrigerator will
not operate
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Not connected to an electrical supply - Plug the power cor
d into a grounded 3 prong outlet. Do not use an
extension cord.
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No power to the electrical outlet - Plug in a lamp to see if the outlet is working.
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Household fuse has blown or cir
cuit breaker has tripped - Replace the fuse or reset the circuit breaker. If
the problem continues, contact a licensed electrician.
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New installation - Following installation, allow 24 hours for the r
efrigerator and freezer to cool completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment (refrigerator or
freezer) more quickly.
Refrigerator
seems noisy
The compressor in your new refrigerator regulates temperature more efficiently and uses less energy than older
models. During various stages of operation, you may hear normal operating sounds that are unfamiliar.
The following noises are normal:
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Buzzing/Clicking - Hear
d when the water valve opens and closes to dispense water or fill the ice maker. If
the refrigerator is connected to a water line, this is normal. If the refrigerator is not connected to a water line,
turn off the ice maker.
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Cracking/Crashing - Hear
d when ice is ejected from the ice maker mold.
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Popping - Hear
d when the inside walls contract/expand, especially during initial cooldown.
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Pulsating/Whirring - Hear
d when the fans/compressor adjust to optimize performance during normal
operation.
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Rattling - Hear
d when water passes through the water line, or due to the flow of refrigerant. Rattling may
also come from items placed on top of the refrigerator.
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W
ater running or gurgling - Heard when ice melts during the defrost cycle and water runs into the drain
pan.
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Sizzling - Hear
d when water drips onto the heater during the defrost cycle.
Motor seems to
run too much
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Y
our new refrigerator has an energy-efficient motor - The refrigerator may run longer than you’re used to,
because the compressor and fans operate at lower speeds that are more energy-efficient. This is normal.
NOTE: Your refrigerator may run even longer if the room is warm, a large load of food is added, the doors are
opened often, or if a door has been left open.
Temperature is
too warm
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New installation - Following installation, allow 24 hours for the r
efrigerator and freezer to cool completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment
(refrigerator or freezer) more quickly.
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Doors ar
e opened often or not closed completely - This allows warm air to enter the refrigerator. Minimize
door openings, keep the doors fully closed, and make sure both doors are properly sealed.
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Air vents are blocked - Remove items that are immediately in front of the vents.
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Large amount of warm food r
ecently added - Allow several hours for the refrigerator to return to its normal
temperature.
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Contr
ols are not set correctly for the surrounding conditions - Adjust the controls to a colder setting.
Check the temperature again in 24 hours. Temperature is too cold
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Contr
ols are not set correctly for the surrounding conditions - Adjust the controls to a warmer setting.
Check the temperature again in 24 hours.
Temperature is
too cold
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Contr
ols are not set correctly for the surrounding conditions - Adjust the controls to a warmer setting.
Check the temperature again in 24 hours.
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op refrigerator shelf is colder than lower shelves - On some models, air from the freezer enters the
refrigerator compartment through vents near the top refrigerator shelf. As a result, the top shelf can be
slightly colder than lower shelves.
J Air vents ar
e blocked - Remove items that are immediately in front of the vents.
Interior moisture
buildup
NOTE: Some moisture buildup is normal. Clean with a soft dry cloth.
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Room is humid - A humid envir
onment contributes to moisture buildup. Use the refrigerator only in an indoor
location, with as little humidity as possible.
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Doors ar
e opened often or not closed completely - This allows humid air to enter the refrigerator. Minimize
door openings, keep the doors fully closed, and make sure both doors are properly sealed.
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