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Problem Possible solution
The appliance does not fill
with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too low. For
this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• Make sure that the filter of the inlet hose and the filter of the valve
are not clogged. Refer to “Care and cleaning”.
• Make sure that the inlet hose has no kinks or bends.
• Make sure that the connection of the water inlet hose is correct.
• Make sure that the drain hose is in the correct position. The hose
may be too low.
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without drain
phase.
• Set the drain programme if you set an option which ends with water
in the drum.
• If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
The spin phase does not
operate or the washing cy-
cle lasts longer than usual-
ly.
• Set the spin programme.
• Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
• If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
There is water on the floor. • Make sure that the couplings of the water hoses are tight and there
is not water leakages.
• Make sure that the inlet hose and/or the drain hose have no dam-
ages.
• Make sure you use the correct detergent and the correct quantity of
it.
You cannot open the appli-
ance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the drum.
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer to 'Installa-
tion Instruction'.
• Make sure that the packaging and/or the transit bolts are removed.
Refer to 'Installation Instruction'.
• Add more laundry in the drum. The load may be too small.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before you
wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an option. • Make sure that you press only the wanted button(s).
After the check, activate the appliance. The
programme continues from the point of interruption.
If the problem occurs again, contact the Authorised
Service Centre.
SERVICE
We recommend the use of original spare parts.
When contacting the Authorised Service Centre,
make sure that these data are available. You can
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