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Before
Requesting
Service
Before
calling
for
service,
check
this
list.
?
The
drive
doesn't
have
power.
?
Is
the
power
supply
cable
from
the host
computer
plugged
in?
?
Is
the
Power
Connector
to
the
drive
securely
attached?
?
The
system
doesn't
start.
?
Are
the
Primary
and
Secondary
connections
and
the
Master
and
Slave
settings
correct?
?
Is
the
total
length
of
the
IDE
cable
18
inches
or
less?
?
Is
each
connector
completely
attached?
Other
connections
may
have
been
knocked
lose
while
installing
the
drive.
?
Cannot
Read
or
Write
Discs.
?
Is
the
condition
of
everything
else
in
the
system
(CPU,
hard
disc,
and
others)
as
it
should
be?
(See
system
environment
page
2.)
?
Does
the
CD-R,
DVD
or
CD-RW
disc
have
dirt
or
scratches?
?
Did
a
screen
saver
or
other
application
operate
while
writing
to
the
disc?
?
Is
there
enough
free
space
on
the
CD-R/RW,
DVD-R/RW,
DVD+R/RW
and
DVD-RAM
disc?
?
Does
writing
fail
even
using
the
simulation
test?
?
Is
the
disc
loaded
in
the
drive
with
the
read/write
surface
facing
the
right
direction?
7(label
up)
?
Is
the
drive
installed
in
the
correct
orientation?
?
Was
the
drive
or
disc
moved
from
a
low
temperature
environment
to
a
high
temperature
environment?
(There
is
a
possibility
of
condensation
on
the
lens
in
the
drive
or
on
the
surface
of
the
disc.)
When
you
call
for
service,
be
prepared
to
give
as
much
information
as
possible
of
your
system,
environment,
and
the
specific
problem.
(What
happened?
When?
How
long?
What
was
going
on?
Were
there
any
error
messages
displayed?
etc.)
Please
Note:
Since
this
product
supports
Region
Playback
Control
Phase
II,
a
certain
MPEG
decoder
card
or
Software
without
regional
code
setting
may
cause
this
drive
not
to
read
DVD-ROM
discs.
This
Drive
enables
you
to
change
the
regional
code
up
to
5
times.
Troubleshooting
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