User Manual Whirlpool WZF34X20DW - 20 cu. ft. Upright Freezer with LED Lighting

Whirlpool WZF34X20DW - 20 cu. ft. Upright Freezer with LED Lighting - Use Manual - Use Guide PDF.
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User manual Upright Freezer

INSTALLING YOUR FREEZER

Unpacking

Remove Packaging Materials

  • Remove tape and glue residue from surfaces before turning on the freezer. Rub a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.
  • Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your freezer. For more information, see “Safety.”

Clean Before Using

After you remove all of the packaging materials, clean the inside of your freezer before using it. See the cleaning instructions in the “Caring for Your Freezer” section.

Important information to know about glass shelves and covers:

Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Location Requirements

Ventilation and Clearance

  • Keep flammable materials and vapors, such as gasoline, away from freezer.
  • Do not cover the freezer with items such as blankets, sheets, tablecloths, etc. This reduces air circulation.
  • Allow at least 3" (7.5 cm) of air space at the top and on both sides of the freezer and 1" (2.5 cm) between the back of the freezer and the wall. If the freezer is to be next to a fixed wall, leave extra space on the hinge side so the door can open wider.

Temperature

Your freezer operates most efficiently when located in an area where the temperature will not fall below 40°F (5°C). Place your freezer in a location where the temperature will not fall below this recommended temperature.

Upon Moving to Final Location

NOTE: Allow for a 3" (7.5 cm) clearance at the top and sides and a ¹⁄4" (6.4 mm) clearance between the appliances.

Electrical Requirements

Before you move your freezer into its final location, it is important to make sure you have the proper electrical connection.

Recommended Grounding Method

A 115 Volt, 60 Hz., AC-only, 15- or 20-amp fused, grounded electrical supply is required. It is recommended that a separate circuit serving only your freezer be provided. Use an outlet that cannot be turned off by a switch. Do not use an extension cord.

NOTE: Before performing any type of installation, cleaning, or removing a light bulb, press and hold TEMP SETTING for 3 seconds to turn off cooling, and then disconnect the freezer from the electrical source.

Water Supply Requirements (on some models)

Gather the required tools and parts before starting installation. Read and follow the instructions provided with any tools listed here.

Tools Needed

  • Flat-blade screwdriver
  • 7 ⁄16" and ½" open-end or 2 adjustable wrenches
  • ¼" nut driver
  • ¼" drill bit
  • Cordless drill

NOTE: Your freezer dealer has a kit available with a ¼"(6.35 mm) saddle-type shut-off valve, a union, and plastic tubing. Before purchasing, make sure a saddle-type valve complies with your local plumbing codes. Do not use a piercing-type or ³⁄16" (4.76 mm) saddle valve which reduces water flow and clogs more easily

IMPORTANT:

  • If you turn the freezer on before the water line is connected, turn the ice maker off.
  • All installations must meet local plumbing code requirements.
  • Use plastic tubing and check for leaks. Install plastic tubing only in areas where temperatures will remain above freezing.

Water Pressure

A cold water supply with water pressure of between 30 and 120 psi (207 to 827 kPa) is required to operate the water dispenser and ice maker. If you have questions about your water pressure, see “Troubleshooting” or call a licensed, qualified plumber.

Reverse Osmosis Water Supply

If a reverse osmosis water filtration system is connected to your cold water supply, the water pressure to the system needs to be a minimum of 40 to 60 psi (276 to 414 kPa).

If the water pressure to the reverse osmosis system is less than 40 to 60 psi (276 to 414 kPa), a booster pump can be inserted into the small tubing that goes from the cold water line to the reverse osmosis system.

If the water dispenser is still not dispensing water properly:

  • Check to see whether the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
  • Allow the storage tank on the reverse osmosis system to refill after heavy usage.
  • If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter.

If you have questions about your water pressure, refer to “Troubleshooting” or call a licensed, qualified plumber.

Connect the Water Supply (on some models)

Connect to Water Line

1. Unplug freezer or disconnect power.

2. Turn off main water supply. Turn on nearest faucet long enough to clear line of water.

3. Locate a ½" to 1¼" (12.7 mm to 3.18 cm) vertical cold water pipe near the freezer.

IMPORTANT:

  • Make sure it is a cold water pipe.
  • Horizontal pipe will work, but drill on the top side of the pipe, not the bottom. This will help keep water away from the drill and normal sediment from collecting in the valve.

4. Determine the length of plastic tubing you need. Measure from the connection on the lower-left rear of freezer to the water pipe. Add 7 ft (2.1 m) to allow for cleaning. Use ¼" (6.35 mm) O.D. (outside diameter) plastic tubing. Be sure both ends of plastic tubing are cut square.

5. Using a cordless drill, drill a ¼" (6.35 mm) hole in the cold water pipe you have selected.

A. Cold water pipe
B. Pipe clamp
C. Plastic tubing
D. Compression nut
E. Compression sleeve
F. Shut-off valve
G. Packing nut

6. Fasten the shut-off valve to the cold water pipe with the pipe clamp. Be sure the outlet end is solidly in the ¼" (6.35 mm) drilled hole in the water pipe and that the washer is under the pipe clamp. Tighten the packing nut. Tighten the pipe clamp screws slowly and evenly so washer makes a watertight seal. Do not overtighten or you may crush the plastic tubing.

7. Slip the compression sleeve and compression nut on the plastic tubing as shown. Insert the end of the tubing into the outlet end squarely as far as it will go. Screw compression nut onto outlet end with adjustable wrench. Do not overtighten.

8. Place the free end of the tubing in a container or sink and turn on the main water supply. Flush the tubing until water is clear. Turn off the shut-off valve on the water pipe. Coil the plastic tubing.

Connect to Freezer

1. Attach the plastic tube to the valve inlet using a compression nut and sleeve as shown. Tighten the compression nut. Do not overtighten.

2. Use the tube clamp on the back of the freezer to fasten the tubing to the freezer as shown. This will help avoid damage to the tubing when the freezer is pushed back against the wall.

3. Turn shut-off valve on.

4. Check for leaks. Tighten any connections (including connections at the valve) or nuts that leak.

A. Tube clamp

See other models: WRT108FZDM WRT318FZDM WRT316SFDM WRT148FZDW WZC3122DW
B. Tube clamp screw
C. Plastic tubing
D. Compression nut
E. Valve inlet

5. The ice maker is equipped with a built-in water strainer. If your water conditions require a second water strainer, install it in the ¹⁄4" (6.35 mm) water line at either tube connection. Obtain a water strainer from your nearest appliance dealer.

6. Plug into a grounded 3 prong outlet

Remove and Replace the Handle

To Remove the Handle:

  1. Loosen the setscrews located on the side of handle at each end. See “Door Swing Reversal and Handle Removal” graphic.
  2. Remove the handle from the grommets.

To Replace the Handle:

  1. Place the handle onto the grommets making sure the grommets are fitted into the handle holes.
  2. Tighten the upper and lower setscrews with the hex key provided. See “Door Swing Reversal and Handle Removal” graphic. Do not overtighten the setscrews.

Freezer Door

Tools Needed: 5 ⁄16" hex-head socket wrench, ³⁄8" hex-head socket wrench, flat 2" putty knife.

IMPORTANT

  • All graphics referenced in the following instructions are included later in this section after “Final Steps.” The graphics shown are for a right-hand swing door (hinges factory installed on the right).
  • If you only want to remove and replace the door, see the “Remove Door and Hinges” and “Replace Door and Hinges.”
  • Before you begin, turn the control OFF and remove food and adjustable door or utility bins from door.

Remove Door and Hinges

Hex-head hinge screws

1. Unplug freezer or disconnect power.

2. Keep the freezer door closed until you are ready to lift it free from the cabinet. NOTE: Provide additional support for the door while he hinges are being moved. Do not depend on the door magnets to hold the door in place while you are working.

3. Remove the parts for the top hinge as shown in Top Hinge graphic in the “Door Swing Reversal and Handle Removal” section.

4. Lift the freezer door free from the lower hinge and cabinet and set aside.

5. Remove the 4 hex-head hinge screws and bottom hinge assembly. See Bottom Hinge graphic in the “Door Swing Reversal and Handle Removal” section.

Reverse Door (optional on some models)

IMPORTANT: If you want to reverse your door so that it opens in the opposite direction, continue with “Reverse Door (optional on some models)” instructions. If you are not reversing the door, see “Replace Door and Hinges.”

Cabinet

1. Remove the cabinet hinge hole plugs from the cabinet top and move them to the opposite side hinge holes as shown in Graphic 2 in “Door Swing Reversal and Handle Removal” section.

2. Remove the bottom hinge pin from the hinge bracket.

3. Remove the decals covering the holes on the opposite side of the bottom hinge.

4. Reinstall the bottom hinge pin in the alternate hole in the hinge bracket. See Graphic 3 in “Door Swing Reversal and Handle Removal” section.

5. Reinstall the hinge bracket to the cabinet with the 4 hex-head hinge screws.

Door

1. Remove the hinge thimble hole plug from the top of the door.

2. Remove the door stop from the bottom of the door.

3. Move the door stop to the opposite side, making sure that the hole in the door stop plate is aligned perfectly with the hole in the door for the bottom hinge pin.

4. Using the screws removed in Step 2, fasten the door stop bracket to the bottom of the door.

5. Tighten all screws. Set aside the door until the bottom hinge is in place.

Replace Door and Hinges

Replace Door and Hinges

NOTE: Graphic may be reversed if door swing is reversed.

1. Replace the parts for the bottom hinge as shown and tighten screws. See Bottom Hinge graphic. Replace the freezer door. NOTE: Provide additional support for the door while the hinges are being moved. Do not depend on the door magnets to hold the door in place while you are working.

2. Assemble the parts of the top hinge as shown in the Top Hinge graphic in the “Door Swing Reversal and Handle Removal” section. Do not tighten the screws completely.

Final Steps

1. Check all holes to make sure that hole plugs and screws are in place. Reinstall top hinge cover. See Top Hinge graphic.

2. Using the provided decals, cover the remaining holes located on the opposite side from the bottom hinge.

3. Plug into a grounded 3 prong outlet.

4. Reset the control. See “Using the Control.”

5. Return all removable door parts to door and food to freezer.

Door Removal & Replacement

Door Swing Reversal and Handle Removal (optional)

Freezer Leveling and Door Closing

Style 1—without Grille

1. Locate the 2 front leveling legs taped among the packing materials.

2. Screw these legs into the front holes on the bottom of the freezer. The back of the freezer rests on 2 fixed supports.

3. Adjust the front legs enough to lift the cabinet up off the floor.

4. Place a leveling tool on top of the freezer first side to side, then front to back. Turn leg counterclockwise to raise a corner. Turn leg clockwise to lower a corner.

5. Repeat Step 4 until freezer is level.

6. After freezer is fully loaded with food, recheck with level as in Step 4.

Style 2—with Grille

Your freezer has 2 front adjustable legs — one on each side. The back of the freezer rests on 2 fixed rollers. The base grille covers the adjustable brake feet and roller assemblies located at the bottom of the freezer below the freezer door. Before making any adjustments, remove the base grille and move the freezer to its final location.

Tools Needed: ¹⁄4" hex driver, Phillips head screwdriver.

1. Remove the base grille screws. Grasp the grille firmly and pull it toward you. Open the freezer door to access the brake feet. NOTE: To allow the freezer to roll more easily, raise the brake feet by turning them counterclockwise. The front rollers will be touching the floor.

2. Move the freezer to its final location.

3. Lower the brake feet, by turning them clockwise, until the rollers are off the floor and both brake feet are snug against the floor. This keeps the freezer from rolling forward when you are opening the freezer door. IMPORTANT: If you need to make further adjustments involving the brake feet, you must turn both brake feet the same amount to keep the freezer level.

4. Make sure the door closes easily. If you are satisfied with the door opening and closing, skip the next section. If, however, the door does not close easily or the door pops open, adjust the tilt.

To Adjust the Cabinet Tilt:

NOTE: Having someone push against the top of the freezer takes some weight off the brake feet. This makes it easier to turn them. Open the freezer door. Use a ¼" hex driver to turn both brake feet clockwise the same amount. This will raise the front of the freezer. It may take several turns to allow the door to close more easily.

A. Brake foot
B. Front roller

5. Make sure the freezer is steady. If the freezer seems unsteady or rolls forward when the door is pulled open, adjust the brake feet.

To Steady the Refrigerator:

  • Open the freezer door. Using a ¹⁄4" hex driver, turn both brake feet clockwise the same amount until the brake feet are snug against the floor. Check again. If not satisfied, continue to adjust the brake feet by half turns of the screw until the freezer does not roll forward when the door is opened.

6. Replace the base grille by aligning the ends of the grille with the leveling assemblies on each side and snapping the grille into place. Reinstall the Phillips screws.

OPERATING YOUR FREEZER

Ensuring Proper Air Circulation

In order to ensure proper temperature, you need to permit proper airflow in the freezer. As shown in the illustration, cool air enters from the freezer wall and moves down. The air then recirculates through the vent near the bottom.

Do not block any of these vents with food packages. If the vents are blocked, airflow will be restricted and temperature and moisture problems may occur.

IMPORTANT: To avoid odor transfer and drying out of food, wrap or cover foods tightly.

Using the Control

The temperature control is located at the top front of the freezer compartment.

Temperature Control

For your convenience, the temperature control is preset at the factory. When you first install your freezer, check that the control is still set to the recommended setting as shown.

IMPORTANT:

  • The recommended setting is designed to maintain the temperature at or near 0°F (-17.8°C) under normal operating conditions.
  • Allow the freezer to cool 6 to 8 hours before filling with frozen food.
  • When the freezer is first started, the compressor will run constantly until the freezer is cooled. It may take up to 6 or 8 hours (or longer), depending on room temperature and number of times the freezer door is opened. After the freezer is cooled, the compressor will turn on and off as needed to keep the freezer at the proper temperature.
  • The outside of your freezer may feel warm. This is normal. The freezer’s design and main function is to remove heat from packages and airspace inside the freezer. The heat is transferred to the room air, making the outside of the freezer feel warm.

Adjusting Control

If you need to adjust the temperature in the freezer compartment, press TEMP SETTING to display the desired temperature setting from the snowflake on the left (least cold) to the snowflake on the right (coldest).

NOTE: Except when starting the freezer, do not adjust the control more than one setting at a time. Wait 24 hours between adjustments for the temperature to stabilize.

Cooling On/Off

Your freezer will not cool when cooling is turned off.

To turn cooling off, press and hold TEMP SETTING for 3 seconds. In the Off condition, none of the lights on the control panel will be illuminated. The main freezer light bulb will still operate.

To turn cooling on, press and hold TEMP SETTING for 3 seconds. When cooling is On, the control panel lights will be illuminated.

Fast Freeze

Use this feature before adding large amounts of unfrozen food. For the best food quality, do not exceed 3 lbs (1,361 g) per cu. ft (28.32 L) of freezer space.

To activate Fast Freeze, press TEMP SETTING until all the snowflake positions are illuminated simultaneously.

The freezer will remain in the Fast Freeze setting for 24 hours after the extra-low temperature is reached. Once the time has expired, the freezer will return to the previous temperature setting. Fast Freeze may be manually turned off by pressing TEMP SETTING to select the desired temperature setting from the snowflake on the left (least cold) to the snowflake on the right (coldest).

Over Temperature Alert (on some models)

The Over Temperature Alert lets you know if the freezer temperature has risen to 19°F (-7°C) or higher. This alert feature will sound a continuous alert tone and repeatedly flash a red light on the control panel. The tone can be turned off by pressing TEMP SETTING on the control panel once. As you press TEMP SETTING, the red light will then also change from flashing to continuously illuminated. The red light will remain illuminated until the freezer temperature falls below 19°F (-7°C).

NOTE: If the red light on the control panel is repeatedly flashing, but the alert tone is not sounding, this means that an overtemperature condition has occurred, but the freezer temperature has since returned to below 19°F (-7°C). To turn off the red light indicator for this condition, press TEMP SETTING on the control panel once.

Door Ajar Alarm (on some models)

The Door Ajar alarm lets you know when the freezer door has been open for 5 minutes or longer and the cooling is turned on. This alarm feature will sound an alert tone that will repeat every 2 minutes. Close the door to turn off the tone. The feature is reset and will reactivate when the door is again left open for 5 minutes.

NOTE: To mute the alert tone while keeping the door open, such as while cleaning the inside of the freezer, press TEMP SETTING on the control panel. The alert tone will be temporarily turned off.

Key Eject Lock (on some models)

To lock or unlock the freezer, you must hold the key in the lock while turning. The lock is spring loaded, so the key cannot be left in the lock.

If the key is lost, contact your dealer for a replacement. Always give the model and serial number of your freezer when requesting a replacement key.

NOTE: Keep the key out of the reach of children. Do not keep the key close to the freezer/refrigerator.

Ice Maker (on some models)

To Turn the Ice Maker On/Off

NOTE: Do not force the wire shut-off arm up or down.

To turn the ice maker on, simply lower the wire shut-off arm. NOTE: Your ice maker has an automatic shutoff. As ice is made, the ice cubes fill the ice storage bin and the ice cubes will raise the wire shut-off arm to the Off (arm up) position.

To manually turn the ice maker off, lift the wire shut-off arm to the Off (arm up) position and listen for the click to make sure the ice maker will not continue to operate.

Ice Production Rate

The ice maker should produce approximately 7 to 9 batches of ice in a 24-hour period. If ice is not being made fast enough, press TEMP SETTING to display the next colder setting. Wait 24 hours and, if necessary, set the temperature control to the highest setting, waiting 24 hours between each increase.

Remember

Allow 24 hours to produce the first batch of ice. Discard the first three batches of ice produced.

The quality of your ice will be only as good as the quality of the water supplied to your ice maker. Avoid connecting the ice maker to a softened water supply. Water softener chemicals (such as salt) can damage parts of the ice maker and lead to poor quality ice. If a softened water supply cannot be avoided, make sure the water softener is operating properly and is well maintained.

Do not store anything on top of the ice maker or in the ice storage bin.

Freezer Features

This manual covers several different models. The freezer you have purchased may have some or all of the items listed. The locations of the features may not match those of your model.

Door Bin

To Remove and Replace the Bin:

1. Remove the bin by tipping the front of the bin forward and sliding out.

2. Replace the bin by sliding it in above the desired support, tilting it back into place.

Storage Basket (on some models)

The slide-out basket provides separate storage space for items that are difficult to store on freezer shelves. To remove the basket, pull out and lift up.

Storage Gate (on some models)

To Remove the Storage Gate:

1. Lift up the top of the gate and out of the supports.

2. Return the gate to original position. Lower the gate into the supports.

Freezer Shelves

Store similar foods together and adjust the shelves to fit different heights. This reduces the time the freezer door is open and saves energy.

To Remove and Replace a Shelf:

1. Remove the shelf by lifting straight up and pulling the shelf out.

2. Replace the shelf by lowering the shelf onto the supports on the side wall.

CARING FOR YOUR FREEZER

Cleaning Your Frost-Free Freezer

Frost-free means that you will not have to defrost your freezer. Frost is removed by air moving and collecting any moisture and depositing it on the cooling coil. The cooling coil periodically warms up enough to melt the frost, and it then flows down to the drain pan (located behind the base grille) where it is evaporated.

Complete cleaning should be done at least once a year:

1. Press and hold TEMP SETTING for 3 seconds to turn off cooling.

2. Unplug freezer or disconnect power.

3. Remove all frozen food. Wrap frozen food in several layers of newspaper and cover with a blanket. Food will stay frozen for several hours. You may also store frozen food in a cooler, additional refrigerator-freezer, or in a cool area.

4. Remove all removable parts from inside, such as shelves, bins, etc.

5. Hand wash, rinse, and dry removable parts and interior surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water

  • Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts, interior and door liners, or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools. These can scratch or damage materials.
  • To help remove odors, you can wash interior walls with a mixture of warm water and baking soda (2 tbs to 1 qt [26 g to 0.95 L] of water).

6. Replace the removable parts.

7. Use the appropriate cleaning method for your exterior finish. Painted metal: Wash exteriors with a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners or cleaners designed for stainless steel. Dry thoroughly with a soft cloth.

8. Clean the condenser coils regularly. Coils may need to be cleaned as often as every other month. This may help save energy

  • Open the freezer door and remove the base grille by removing 2 Phillips-head screws and pulling the grille toward you.
  • Use a vacuum with an extended attachment to clean the condenser coils when they are dusty or dirty.

  • Replace the base grille by aligning the ends of the grille with the leveling assemblies on each side and snapping the grille into place. Reinstall the screws.

9. Replace all frozen food.

10. Plug in freezer or reconnect power.

11. Set temperature control to desired setting. See “Using the Control.

Changing the Light Bulb

NOTE: Not all appliance bulbs will fit your freezer. Be sure to replace the bulb with an appliance bulb of the same size, shape, and wattage.

1. Unplug freezer or disconnect power.

2. Remove the light shield by squeezing the lens from the sides, pushing back and pulling down.

3. Replace bulb with a 40-watt maximum appliance bulb or an LED rated for wet/damp locations. NOTE: Some LED replacement light bulbs are not recommended for wet/damp environments. Refrigerator fresh food and freezer compartments are considered wet/ damp environments. Read and follow all instructions on the LED packaging when replacing the factory installed LED bulb. A replacement LED bulb can be purchased from an authorized dealer

4. Replace the light shield.

5. Plug in freezer or reconnect power.

Power Interruptions

If the power will be out for 24 hours or less, keep the door closed to help food stay cold and frozen.

If the power will be out for more than 24 hours, do one of the following:

  • Remove all frozen food and store it in a frozen food locker.
  • If a food locker is not available, consume or can perishable food at once.

REMEMBER: A full freezer stays cold longer than a partially filled one. A freezer full of meat stays cold longer than a freezer full of baked goods. If you see that food contains ice crystals, it may be refrozen, although the quality and flavor may be affected. If the condition of the food is poor, dispose of it.

Moving Care

When you are moving your freezer to a new home, follow these steps to prepare it for the move:

1. Remove all frozen food.

2. Unplug the freezer.

3. Take out all removable parts, wrap them well, and tape them together so they don’t shift and rattle during the move.

4. Clean the freezer thoroughly.

5. Tape the freezer shut and tape the electrical cord to the cabinet.

When you get to your new home, refer to the “Installing Your Freezer” and “Operating Your Freezer” sections for information on installation and setting the controls.

TROUBLESHOOTING

Freezer Operation

Freezer Will Not Operate

  • Check that the freezer is not running an Automatic Defrost cycle.
  • Check that it is plugged into a grounded 3 prong outlet.
  • Check that the temperature control is turned on.
  • Replace the fuse or reset the circuit breaker.
  • NOTE: If problems continue, contact an electrician.

Lights Do Not Work

  • Check that it is plugged into a grounded 3 prong outlet.
  • Check that the light bulb is tight in the socket and is not burned out.

Water in Defrost Drain Pan

  • It is normal for water to drip into the defrost drain pan when freezer is defrosting.
  • When humidity is high, it is normal for water in the defrost pan to take longer to evaporate.

Motor Seems to Run Too Much

  • Check that door closes properly.
  • Defrost and clean the freezer to remove excessive frost.
  • Adding a large amount of food warms the freezer causing the freezer to run longer to cool back down. If this is the situation, wait approximately 6 to 8 hours to allow the freezer to reach the correct temperature.
  • Remove all items out at one time, keep food organized, and close door as soon as possible. Check that the door gasket is sealed all the way around. If not, contact a qualified person or technician.
  • Check that space around freezer meets air circulation requirements. See “Location Requirements.”
  • NOTE: If none of the above, your new freezer will run longer than your old one due to its highefficiency motor

Temperature Is Too Warm

  • Check that air vents are clear. See “Ensuring Proper Air Circulation” for air vent locations.
  • Remove all items out at one time, keep food organized, and close door as soon as possible.
  • Adding a large amount of food warms the freezer causing the freezer to run longer to cool back down.
  • Check that the temperature control is set correctly for surrounding conditions.

The Door Will Not Close Completely or Is Difficult To Open

  • Check that there are no food packages blocking the door.
  • On some models, check that the shelves and basket are in the correct position.
  • Check that gaskets are clean. See the “Caring for Your Freezer” section.
  • Check that the freezer is stable. See “Freezer Leveling and Door Closing.”

Freezer Makes Loud Buzzing/Clicking Sound

  • If the freezer has recently been plugged in or turned on following a defrost or product move, or if there has been an extended power failure, turn off the temperature alarm for the next 24 hours. Adding a large amount of food warms the freezer. It can take several hours for the freezer to return to normal temperature. Turn the temperature alarm off for the next 24 hours.

Ice Production

Ice Maker Produces No Ice or Very Little Ice

  • If ice maker has just been installed, wait 72 hours for full ice production to begin.
  • Check that the temperature control is cold enough.
  • Check that the wire shut-off arm is in the On (arm down) position.
  • Check that the water supply is properly connected and turned on.
  • Check that the ejector arm is not blocked by an ice cube.
  • If a large amount of ice has been removed recently, allow 24 hours to produce more ice.
  • NOTE: If not due to any of the above, there may be a problem with the water line. Call for service.

Ice Quality

Off Taste, Odor, or Gray Color in the Ice

  • Discard the first few batches of ice.
  • If there is unusually high mineral content in the water supply, the water may need to be treated.
  • If there is mineral scale buildup, clean your ice maker mold.
  • If the ice cubes have been stored too long, throw the old ice away and make a new supply.
  • Check that the freezer and ice bin are clean.

Thin, Soft, or Clumps of Ice

  • If there is unusually high mineral content in the water supply, the water may need to be treated.
  • If there is mineral scale buildup, clean your ice maker.
  • If there are clumps of ice in the bin and if ice is not used regularly, it will melt and form clumps.
  • Break the clumps with the ice scoop provided.

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Whirlpool WZF34X20DW Questions and Answers

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  • Total questions: 4
  • Questions unAnswered : 2

Q: We tried to switch the door swing to the right side (top hinge on left) but the top hinge screw holes don't line up. Do we need a different top hinge? Reply

Q: Ice forms inside llon bottom. I emptied the bottom door shelf and it's still doing it causing the freezer to sweat and door not close tight. Please help. Purchased a few months ago. Reply