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20 49-2000384 Rev. 0
Save time and money! Review the charts on the following pages or visit GEAppliances.com/ge/service-and-
support/cookingproducts.htm for helpful articles and support videos before you call for service.
Problem Possible Cause What To Do
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different cooking system from
your old oven and therefore may cook differently
than your old oven.
For the first few uses, follow your recipe times
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new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference. See the Special Features Section to
adjust the oven temperature. NOTE: This adjustment
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or Clean.
Food does not bake
properly
Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or rack is not level. See the Cooking Modes section and Cooking Guide.
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being used.
See the Cookware section.
Oven temperature needs adjustment. See the Cooking option under the Settings section.
,QJUHGLHQWVXEVWLWXWLRQ Substituting ingredients can change the recipe
outcome.
Food does not broil
properly
Oven controls improperly set. Make sure you select the appropriate broil mode.
,PSURSHUUDFNSRVLWLRQEHLQJXVHG See the Cooking Guide for rack location
suggestions.
Food being cooked in a hot pan. Make sure cookware is cool
Cookware not suited for broiling. 8VHDSDQVSHFLILFDOO\GHVLJQHGIRUEURLOLQJ
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
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,QVRPHDUHDVWKHSRZHUYROWDJHPD\EHORZ Preheat the broil element for 10 minutes.
Oven temperature too
hot or too cold
Oven temperature needs adjustment. See the Cooking option under the Settings section.
Oven does not work or
appears not to work
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. 6HHWKH8VLQJWKH2YHQVHFWLRQ
Oven is in Sabbath Mode 9HULI\WKDWWKHRYHQLVQRWLQ6DEEDWK0RGH6HHWKH
Sabbath option under the Settings section.
“Crackling” or
“popping” sound
This is the sound of the metal heating and cooling
during both the cooking and cleaning functions.
This is normal.
Why is my range making
a "clicking" noise when
using my oven?
Your range has been designed to maintain a tighter
control over your oven's temperature. You may
hear your oven's heating elements "click" on and
off more frequently than in older ovens to achieve
better results during baking, broiling, convection,
and self-clean cycles.
This is normal.
Clock and timer do not
work
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven light does not
work
/LJKWEXOELVORRVHRUGHIHFWLYH Tighten or replace bulb.
Oven will not self-clean The temperature is too high to set a self-clean
operation.
Allow the oven to cool and reset the controls.
Oven controls improperly set. See the Cleaning the Oven section.
Troubleshooting tips ... %HIRUH\RXFDOOIRUVHUYLFH
TROUBLESHOOTING TIPS
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