CHP9536SJ2SS Owner’s Manual

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49-80743-1

Troubleshooting tips ... Before you call for service

TROUBLESHOOTING TIPS

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Problem Possible Cause What To Do

Surface elements will not

maintain a rolling boil or

cooking is slow

Improper cookware being used. 8VHSDQVWKDWDUHUHFRPPHQGHGIRU

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Surface elements do not

work properly

Cooktop controls improperly set. &KHFNWREHVXUHWKHFRUUHFWFRQWUROLVVHWIRU

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Power arc ON indicator

blinking

Wrong pan type. 8VHDPDJQHWWRFKHFNWKDWFRRNZDUHLV

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Pan is too small. %OLQNLQJ³21´LQGLFDWRU²SDQVL]HLVEHORZ

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Pan not positioned correctly. &HQWHUWKHSDQLQWKHFRRNLQJULQJ

+, -, or control lock pads have been touched

before an element is turned on.

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Scratches on cooktop

glass surface

Incorrect cleaning methods being used. 8VHUHFRPPHQGHGFOHDQLQJSURFHGXUHV6HH

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Cookware with rough bottoms being used

or coarse particles (salt or sand) were

between the cookware and the surface of

the cooktop.

Cookware has been slid across the cooktop

surface.

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Areas of discoloration on

the cooktop

Food spillovers not cleaned before next use. 6HHWKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQ

Hot surface on a model with a light-colored

glass cooktop.

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Plastic melted to the

surface

Hot cooktop came into contact with plastic

placed on the hot cooktop.

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Pitting (or indentation) of

the cooktop

Hot sugar mixture spilled on the cooktop. &DOODTXDOLILHGWHFKQLFLDQIRUUHSODFHPHQW

Unresponsive keypad Keypad is dirty. &OHDQWKHNH\SDG

A fuse in your home may be blown or the

circuit breaker tripped.

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Pan detection/sizing not

working properly

Improper cookware being used. 8VHDIODWLQGXFWLRQFDSDEOHSDQWKDWPHHWV

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Pan is improperly placed. 0DNHVXUHWKHSDQLVFHQWHUHGRQWKH

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Cooktop control improperly set. &KHFNWRVHHWKDWWKHFRQWUROLVVHWSURSHUO\

Noise Sounds you may hear: Buzzing, whistling

and humming.

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Owner’s Manual - Page 20