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18
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Fabric Damage Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer is
tightly packed.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer is started.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with
the best cycle.
Odors Monthly maintenance not done as
recommended.
Run the Clean Washer with affresh
®
cycle after every 30 washes.
See “Washer Care” in Washer Maintenance.
Unload washer as soon as cycle is complete.
Using wrong or too much detergent. Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See “Washer Care” section.
Lid locked light is
flashing
The lid is not closed. Close the lid. The washer will not start or fill with the lid open.
A cycle was stopped or paused
using the Start/Pause button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Powdered detergent not
dissolving completely in
load
Using too much HE detergent. Follow the manufacturer’s instructions to determine the amount
of detergent to use.
Water temperature is very cold. Select a warmer wash temperature.
Try adding the detergent to the basket prior to adding laundry,
rather than using the detergent dispenser.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer’s instructions to avoid damage to
your items.
First try the solutions suggested here or visit our website at www.maytag.com/product_help -
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
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