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Troubleshooting
If the cooktop malfunctions, before calling for service, review the tables in this section for
a possible resolution of the issue.
Checkpoints
Gas safety
Problem Possible cause Action
You smell gas.
Burner knob is on, but there is
no flame.
Turn the burner knob to OFF.
There is a gas leak.
• Evacuate the room/building/area.
• From a neighbor's home, immediately
call your gas supplier, and follow their
directions.
• If you cannot reach your gas supplier,
call the fire department.
Surface burner
Problem Possible causes Action
All burners do not
light.
The cooktop is unplugged. Make sure the power cord is plugged into
a live, grounded outlet.
Blown fuse; tripped circuit
breaker
Replace the fuse or reset the circuit
breaker.
Gas supply not properly
connected or turned on
See the Installation Instructions.
Surface burners do
not light.
Control knob not set
properly.
Push in the control knob and turn it to the
Lite position.
• Burner caps not seated.
• Burner base misaligned.
• Clean the electrodes.
• Put burner cap on burner head.
• Align burner base.
A burner clicks
during operation.
The control knob has been left
in the Lite position.
After burner ignites, turn control knob to
desired setting; if issue persists,
contact
se
rvice
te
chnician
.
The burners do
not burn evenly.
Burner components are not
assembled correctly.
Review pages 34-36.
Burners are dirty. • Clean the burner components.
• Review pages 30-33.
Very large or yellow
burner flames
The wrong burner orifice is
installed.
Check burner orifice size; if you have wrong
orifice (LP gas instead of natural gas, vice
versa) swith to correct orifice (pg. 32).
English 37
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