User Manual GE Café™CT9800SHSS Series 30 in. Combination Double Wall Oven

A RMA number is required for a return and must be visible on
the return package or the return will not be processed. Our parts
are shipped from several warehouses. When returning a part,
the return package should be addressed to the warehouse that
originally shipped the part. You should have received an email
that includes your RMA number as well as the correct return
address and a printable return label.

Returning a Part
- If you ordered a part online that you would like to return, please
start by requesting a Return Materials Authorization (RMA).
Once you complete and submit the return form, you will receive
a confirmation email within approximately 20 minutes. Print the
shipping label included in the email and attach to the outside of
your package. The label contains the RMA number and correct
warehouse address for your return. To receive credit for
returned part and accessories, all items must be in sellable
condition. Please allow one billing cycle for your refund to be
processed.
Parts and accessories
- May be returned for credit within 30 days from the date the
part or accessory was shipped to you from our warehouse. The
part or accessory may be returned for a $15 re-stocking fee
between 31 and 90 days from shipment. After 90 days the part
or accessory may not be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the reason
for the return is determined to be our error, we will refund the
shipping cost of your original order.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased, complete the returns process for the current item
and place a new order for the item you need.

Parts and accessories may be returned for credit up to 90 days
from the date the part or accessory was shipped to you from
our warehouse. Returns need at least one billing cycle (30 days)
to be processed before your account can be credited.
- 30 Day Return Policy Items may be returned within 30 days
from the date they were shipped from our warehouse without a
restocking fee.
- 31-90 Day Return Policy Items may be returned within 31-90
days from the date they were shipped from our warehouse. A
$15 restocking fee will be charged.
- Over 90 Day Return Policy Items that were shipped more than
90 days ago cannot be returned.