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Vehicle Health Report/Services (Traffic, Directions and
Information) Issues
Issue Possible
Cause(s)
Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.
• Your account
may not be
activated on the
website, OR
• You may have
the wrong VIN
(vehicle
identification
number) listed.
• This is a free feature, but you
must first register online to use
it.
• Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the
report on the
website, or I
receive a system
error.
The preferred
dealer
information did
not load correctly.
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
372 SYNC®
2014 05+ Mustang (197)
Owners Guide gf, 1st Printing, November 2012
USA (fus)
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