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en Faults and what to do about them.
32
Faults and what to do about them.
Faults Cause/remedy
Water is leaking from the
machine.
■ Attach the drain hose correctly or replace it.
■ Tighten the threaded joint on the supply hose.
Water is not flowing in.
Detergent is not being dis-
pensed.
■ Have you pressed the A button?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter. ~ Page 29
■ Is the supply hose kinked or trapped?
The door will not open. ■ The safety function is active. Do you want to stop the programme?
~ Page 25
■ Is the E childproof lock activated? Deactivate it. ~ Page 25
■ Is - - - - selected (Rinse Stop = no final spin)? ~ Page 26
■ Can the door only be opened by the emergency release? ~ Page 30
The programme will not
start.
■ Have you pressed the A button?
■ Is Finished in-time selected?
■ Is the door closed?
■ Is the E childproof lock activated? Deactivate it. ~ Page 25
The drum briefly jerks or
judders after the pro-
gramme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The water is not draining. ■ Is - - - - selected (Rinse Stop = no final spin)? ~ Page 26
■ Clean the drain pump. ~ Page 28
■ Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry is wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is Anti-crease (depending on the model) selected?
■ Is the selected speed too low?
The appliance restarts the
spin cycle several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is adjusting an imbal-
ance by repeatedly redistributing the laundry.
■ Not a fault – the foam detection system is active – a rinse cycle has been
activated.
The length of the pro-
gramme changes during
the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the display
panel.
Water remaining in the
care product compart-
ment i .
■ Not a fault – the effectiveness of the care product is not affected.
■ Clean the insert if necessary.
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