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41
8
8
IMPORTANT
For technical help, you must contact the Customer Service center in the country where you bought the
scanner. For more information, see For customer service on page 52. Calls must be made from within
that country.
If you think there is a problem with your scanner, check the chart below and follow the suggestions.
Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions
Center at support.brother.com
for more FAQs and troubleshooting tips.
Using non-Brother supplies may affect scan quality, hardware performance and product reliability.
Error and maintenance messages
Troubleshooting 8
Error message Cause Action
Driver busy The scanning application in use
crashed or the scanner driver is
locked with administrator rights.
Remove the Micro USB Cable
from your computer. Reconnect the
Micro USB Cable to the computer,
and launch the application again.
A document is jammed. Please open
the top cover and remove the jammed
paper by pulling it forward, then try
again.
A document is jammed. Open the top cover and remove
the document by pulling it forward,
then close the top cover.
The cover of the manual document
feeder is open.
Your scanner’s top cover is open
when scanning starts.
Close the top cover and start
scanning again.
No paper in the manual document
feeder
No document is set in the feeder slot. Set your document in the feeder slot
and start scanning again.
Cannot find the scanner. Your scanner is not connected
to your computer.
Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.
Operation system return error Your Operating System cannot
recognize your scanner.
Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.
Restart the computer.
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