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PAGE 8 OF 8 0117 IH-6472
TROUBLESHOOTING
CUSTOMER CARE
Roomba will tell you something is wrong with a two-tone
distress sound followed by a spoken message. The
troubleshooting indicator ( ) will also blink. More
detailed support and videos are available through
the iRobot HOME app and online. If the problem is not
resolved, visit www.irobot.com/support or call Uline.
REBOOTING INSTRUCTIONS
For some errors, rebooting Roomba may resolve the
problem. To reboot Roomba, press and hold CLEAN for
10 seconds until all indicators illuminate, then release.
When you release the CLEAN button, you will hear an
audible tone signifying a successful reboot.
NOTE: If you use Roomba's scheduling feature,
open the iRobot Home app after rebooting to
confirm that schedule remains intact.
REDUCED POWER STANDBY MODE
Roomba consumes a small amount of power any time it
is on the Home Base to ensure that it is ready for its next
cleaning job as well as to maintain Wi-Fi connectivity. It
is possible to put Roomba in a further-reduced power
state when not in use. For instructions and more details
on this reduced power standby mode, refer to the
iRobot HOME app.
LITHIUM ION BATTERY
For best results, only use the iRobot lithium ion battery
that comes with Roomba. While Roomba will operate
with older-model batteries, its performance will be
limited.
IMPORTANT! Lithium ion batteries and products
that contain lithium ion batteries are subject to
stringent transportation regulations. If you need
to ship this product (with the battery included)
for service, travel or any other reason, you MUST
comply with the following shipping instructions:
• Remove the lithium ion battery from the product.
• Place a piece of tape over the battery's metal
charging contacts.
• Reinstall the battery (with the tape on it) in the
product and secure the battery door.
• Package the product in its original packaging or in
your own packaging that prevents any movement
during transportation.
• Ship via ground transportation only (no air shipping).
If you have questions or comments about your Roomba,
please contact Uline at 1-800-295-5510. You can also
find additional information on the iRobot HOME app.
You can start by visiting www.irobot.com/support for
support tips, frequently asked questions and information
about accessories.
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CHICAGO • ATLANTA • DALLAS • LOS ANGELES • MINNEAPOLIS • NYC/PHILA • SEATTLE • MEXICO • CANADA
1-800-295-5510
uline.com