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19
Questions?
Use this
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solver!
PROBLEM POSSIBLE CAUSE
FREQUENT CYCLING • Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON
OF RADIANT
SURFACE UNITS
SURFACE UNITS DO • You may not notice the surface units glowing unless you are using
NOT GLOW RED a higher heat setting.
TINY SCRATCHES • Incorrect cleaning methods have been used, cookware with rough
OR METAL MARKS bottoms have been used, or coarse particles (salt or sand) were
(may appear as cracks) between the cookware and the surface of the cooktop. Use
OR ABRASIONS ON recommended cleaning procedures, be sure cookware bottoms and
RADIANT COOKTOP cookware are clean before use, and use cookware with smooth
GLASS SURFACE bottoms. Tiny scratches are not removable but will become less visible
in time as a result of cleaning.
AREAS OF • Marks from aluminum and copper pans as well as mineral deposits
DISCOLORATION from water or food can be removed with the cleaning cream.
OR DARK STREAKS
• Hot surface on a model with a white glass cooktop. This is normal.
ON THE COOKTOP
The surface may appear discolored when it is hot. This is temporary
and will disappear as the glass cools.
Food spillovers should always be cleaned before the next use of the
cooktop, following the cleaning instructions in the Glass Cooktop
Cleaning section.
PLASTIC MELTED See the Glass Surface—Potential for Permanent Damage section in the
TO THE SURFACE Glass Cooktop Cleaning section.
PITTING (OR A hot sugar mixture was spilled on the cooktop. Call a qualified
INDENTATION) technician for replacement.
OF THE COOKTOP
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