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WARRANTY
Vitality 4 Life are the warranty providers for Byron Bay Pilates Co. products. To activate your warranty, please register
online at warranty.vitality4life.com. Do not return to place of purchase other than Vitality 4 Life.
Vitality 4 Life warrant this Byron Bay Pilates Co. Pilates Studio Reformer to be free from defects in materials and workmanship for a
Lifetime on Wood and Three Years on Parts while in normal domestic use / One Year on Parts in commercial use, from the original
date of purchase.
Please follow these instructions to receive faster service:
1. Note the product model and the serial number (if applicable).
2. Contact Vitality 4 Life.
3. If the product, or one of its parts, qualifies for replacement or service within the 30 day period after date of
purchase, Vitality 4 Life will arrange the shipping at no cost to you. Vitality 4 Life may ship the replacement or
contact you with further information regarding repair of the product.
4. Typical turnaround times to address warranty claims can be between 10-14 business days, plus shipping, depending
on location and type of damage or warranty claim.
Terms of Product Warranty coverage
Vitality 4 Life provides the Product Warranty coverage as further described below and limited to the terms and
conditions hereof:
1. If the Pilates Studio Reformer exhibits a defect while in normal domestic use, within the warranty period; we will, at
our option, either repair or replace the machine or defective part free of charge. The product must be delivered
by insured mail, in proper packaging to your service centre as indicated on the back of the manual as a condition
to any warranty service obligation.
2. To activate your warranty, you can register online or send all the details by email to: [email protected].
3. In the event that the warranty period for a product has expired, or if a product does not qualify for warranty
service, repair or replacement, consumers may still buy replacement parts or have products repaired by one of
Vitality 4 Life’s Service Centres. Please contact Vitality 4 Life for further information.
4. Do not send the product back to the service centre without return authorization form.
5. In no event shall our liability exceed the retail value of the product. We make no warranty with respect to parts,
from a source other than Vitality 4 Life.
6. In the event that warranty parts or products are provided, the customer must cover the related shipping costs to
receive goods.
7. All exchanged or substitute parts and products replaced under warranty service will become the property of
Vitality 4 Life. Repaired or replaced products or parts thereof will be warranted by Vitality 4 Life for the balance of
the original warranty period.
Warranty does not cover:
1. Damage, accidental or otherwise, to the product, not caused by direct defect in factory workmanship or
materials.
2. Damage due to abuse, mishandling, alteration, misuse, commercial service, tampering, accident, failure to follow
care, operating and handling provisions indicated in the instructions.
3. Damage caused by parts or service not authorized or performed by Vitality 4 Life.
4. ‘Normal’ wear and tear through use of the product.
5. Some states do not allow the exclusion or limitation of incidental or consequential damages. So the above
limitations may not apply to you in the case of damage in shipment. If your Pilates Studio Reformer was damaged
in shipment: Immediately report this type of damage to the parcel carrier and have them file an inspection report
to Vitality 4 Life.
6. You have rights and benefits under the consumer laws in your jurisdiction. Without detracting from these rights
or benefits, Vitality 4 Life excludes all liability in respect of this product for any other loss which is not reasonably
foreseeable from a failure of this product, which may include liability for negligence, loss of expenditure associated
with the product and loss of enjoyment.
Please follow these instructions when making a warranty claim:
1. You must inform Vitality 4 Life as soon as the warranty claim arises and provide the visual documentation of the
defect.
2. Subject to the laws on consumer protection in your country , you must pay all costs of packaging, transport and
insurance corresponding to shipping the product to Vitality 4 Life.
If the warranty claim is not accepted:
a. Vitality 4 Life will inform the customer;
b. If the customer requests, Vitality 4 Life will repair the product provided that the customer pays the usual charges
for such repair; and
c. If applicable, the customer will be responsible for all costs associated with collecting the product from Vitality 4 Life.
Vitality 4 Life AU/NZ Head Office
5/10 Brigantine Street
Byron Bay, NSW 2481, Australia
International Phone: +612-66807444
Toll-Free (within Australia): 1800 802 924
Fax: +612-66807481
Email: [email protected]
Website: www.vitality4life.com
Vitality 4 Life UK Office
Unit 7 Vitas Vending Business Centre
Fengate, Peterborough
E1 5XJ, United Kingdom
International Phone: +44 (0) 844 800 0831
Toll-Free (within UK): 0800 032 1015
Fax: +44 1279 874619
Email: [email protected]
Website: www.vitality4life.co.uk
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