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Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 5/6/19
334 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 334
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 336
Customer Assistance for Text
Telephone (TTY) Users . . . . . 337
Online Owner Center . . . . . . . . . 337
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 338
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 338
Scheduling Service
Appointments . . . . . . . . . . . . . . . 340
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 340
Collision Damage Repair . . . . . 341
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 343
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 344
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 344
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 345
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 345
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 346
Cybersecurity . . . . . . . . . . . . . . . . . 346
Event Data Recorders . . . . . . . . 346
OnStar . . . . . . . . . . . . . . . . . . . . . . . 347
Infotainment System . . . . . . . . . . 347
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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