Loading ...
Loading ...
Loading ...
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
400 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 400
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 402
Customer Assistance for Text
Telephone (TTY) Users . . . . . 403
Online Owner Center . . . . . . . . . 403
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 404
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 404
Scheduling Service
Appointments . . . . . . . . . . . . . . . 406
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 406
Collision Damage Repair . . . . . 407
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 409
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 410
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 410
Reporting Safety Defects to the
Canadian Government . . . . . . 411
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 411
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 412
Cybersecurity . . . . . . . . . . . . . . . . . 412
Event Data Recorders . . . . . . . . 412
OnStar . . . . . . . . . . . . . . . . . . . . . . . 413
Infotainment System . . . . . . . . . . 413
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
Loading ...
Loading ...
Loading ...