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220
uu Error Messages u Smartphone Connection
Troubleshooting
Smartphone Connection
Error Message Cause Solution
This Smartphone is not
supported.
Smartphone is not compatible
Unable to start the app.
Wh
en safe, please check your
mobile device.
Lost communication with
smartphone
Your phone is not compatible. Your phone is not compatible with the system. Visit:
●
U.S.: handsfreelink.honda.com
●
Canada: www.handsfreelink.ca
Unable to start the app.
When safe, please check your
mobile device.
One or more of the required
HondaLink apps
are not
installed. Please download
from the App Store
Lost communication with
smartphone
The cable is not connected. Try connecting your smartphone again. To view connection
information:
●
U.S.: handsfreelink.honda.com
●
Canada: www.handsfreelink.ca
The smartphone is not
connected properly.
Appears when the HondaLink
app is not installed in your
smartphone.
Install the HondaLink app in your smartphone. For more
information visit:
●
U.S.: www.hondalink.com
●
Canada: www.honda.ca/hondalink
Unable to connect to mobile
device using Bluetooth.
Please check Settings in the
Audio Unit.
Appears when your phone is not
paired with the system.
Make sure that Bluetooth® function is turned ON in the system and
your phone, and try pairing it again.
2 Pairing a Phone P. 170
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