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If the 9-1-1 Call system detects a malfunction, any of the
following may occur at the time the malfunction is de-
tected, and at the beginning of each ignition cycle:
• The rearview mirror light located between the ASSIST
and 9-1-1 buttons will continuously be illuminated red.
• The instrument cluster display will show the following
message “Vehicle device requires service. Please contact
your dealer.”
• An In-Vehicle Audio message will state “Vehicle device
requires service. Please contact your dealer.”
WARNING!
• Ignoring the rearview mirror light could mean you
will not have 9-1-1 Call services. If the rearview
mirror light is illuminated, have an authorized dealer
service the 9-1-1 Call system immediately.
• The Occupant Restraint Control module turns on the
Air Bag Warning Light on the instrument panel if a
malfunction in any part of the system is detected. If
the Air Bag Warning Light is illuminated, have an
authorized dealer service the Occupant Restraint
Control system immediately.
Even if the 9-1-1 Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the
9-1-1 Call system operation. These include, but are not
limited to, the following factors:
• Delayed accessories mode is active.
• The ignition is in the OFF position.
• The vehicle’s electrical systems are not intact.
• The 9-1-1 Call system software and/or hardware are
damaged during a crash.
• The vehicle battery loses power or becomes discon-
nected during a vehicle crash.
• 1X(voice/data) or 3G(data) network and/or Global Po-
sitioning Satellite signals are unavailable or obstructed.
• Equipment malfunction at the 9-1-1 operator facility.
• Operator error by the 9-1-1 operator.
• 1X(voice/data) or 3G(data) network congestion.
• Weather.
• Buildings, structures, geographic terrain or tunnels.
100 UNDERSTANDING THE FEATURES OF YOUR VEHICLE
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