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In order to help you service your Ford or Lincoln
Mercury vehicle, please have the following
information available when contacting a Customer
Relationship Center:
• Your telephone number (home and business)
• The name of the dealer and the city where the
dealership is located
• The year and make of your vehicle
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification number (VIN)
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all
of Canada (except Quebec).
In some states (in the U.S.) you must directly notify
Ford in writing before pursuing remedies under your
state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
Customer assistance
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