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Consumer Support Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
Problem Possible Causes What To Do
Motor operates for Normal when refrigerator • Wait 24 hours for the refrigerator to completely
long periods or cycles is first plugged in. cool down.
on and off frequently.
Often occurs when large • This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open. • Check to see if package is holding door open.
freezer require more
Hot weather or frequent • This is normal.
operating time. They
door openings.
start and stop often
Temperature control • See About the controls.
to maintain even
set at the coldest setting.
Refrigerator or freezer Temperature controls not set • See About the controls.
compartment too warm cold enough.
Warm weather or frequent • Set the temperature control one step colder.
door openings. See About the controls.
Door left open. • Check to see if package is holding door open.
Frost or ice crystals Door left open. • Check to see if package is holding door open.
on frozen food
Door openings too frequent
(frost within package
or too long.
is normal)
Frequent “buzzing” Ice Off feature is turned • Press and release the Ice Off/Lock pad on the control
sound off, but the water supply panel to turn on the Ice Off feature, and then the
to the refrigerator has not icon will be displayed. Keeping the Ice Off feature
been connected. on will damage the water valve.
Small or hollow cubes Water filter clogged. • Replace filter cartridge with new cartridge or with plug.
Automatic icemaker Ice Off feature is turned on. • Press and release the Ice Off/Lock pad on the control
does not work panel to turn off the Ice Off feature, and then the
icon will disappear.
Water supply turned off or • See Installing the water line.
not connected.
Freezer compartment • Wait 24 hours for the refrigerator to completely
too warm. cool down.
Piled up cubes in the storage • Level cubes by hand.
bin cause the icemaker
to shut off.
Ice cubes stuck in icemaker. • Turn off the icemaker, remove cubes and turn
the icemaker back on.
Not cooling. OF/OF The cooling system is off.
Controls on Refrigerator Door:
appears in the • Press and hold the ADJUST FREEZER and ENERGY SAVER
refrigerator door display pads at the same time for 3 seconds. You will hear a beep
and the OF/OF will disappear. You can now adjust the
temperature. Please allow 24 hours for the unit to cool
to your set temperature.
Not cooling. OFF/OFF The cooling system is off.
Controls Inside the Fresh Food Compartment:
appears in the display • Press and hold the ICE OFF and FREEZER pads at the same
inside the fresh food time for 3 seconds. You will hear a beep and the OFF/OFF
compartment will disappear. You can now adjust the temperature. Please
allow 24 hours for the unit to cool to your set temperature.
Before you call for service…
Troubleshooting Tips
28
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