User Manual GE Profile PFCS1RKZASS ENERGY STAR® 20.9 Cu. Ft. French-Door Refrigerator

All parts and accessories have a limited one-year
warranty, with the exception of water filters, which have
a 30-day warranty. If your part fails because of a
manufacturing defect within one year from the date of
original purchase, we will provide a new or, at our option,
rebuilt part without charge. Return the defective part to
the vendor from whom it was purchased with a copy of
the "proof of purchase." If the part is defective it will be
exchanged.
This warranty does not cover parts which are improperly
installed, damaged, abused or used for other than the
intended purpose. It does not include cost of returning
the part to the vendor from which it was purchased,
labor to remove, install or diagnose the failure, parts
used in commercial applications, incidental or
consequential damage caused by possible defects with
the parts.
EXCLUSION OF IMPLIED WARRANTIES - Your sole and
exclusive remedy is part exchange as provided in this
Limited Warranty. Any implied warranties, including the
implied warranties of merchantability or fitness for a
particular purpose, are limited to one year or the
shortest period allowed by law.

Returning a Part
- If you ordered a part online that you would like to
return, please
start by requesting a Return Materials Authorization
(RMA).
Once you complete and submit the return form, you will
receive
a confirmation email within approximately 20 minutes.
Print the
shipping label included in the email and attach to the
outside of
your package. The label contains the RMA number and
correct
warehouse address for your return. To receive credit for
returned
part and accessories, all items must be in sellable
condition.
Please allow one billing cycle for your refund to be
processed.
Parts and accessories
- May be returned for credit within 30 days from the date
the
part or accessory was shipped to you from our
warehouse. The
part or accessory may be returned for a $15 re-stocking
fee
between 31 and 90 days from shipment. After 90 days
the part
or accessory may not be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the
reason
for the return is determined to be our error, we will
refund the
shipping cost of your original order.
Did not Order Online?
- If the part you would like to return was not ordered
online,
please call 1-800-477-6186 for assistance, Hours of
operation:
Monday - Friday, 9:00 am to 6:00 pm Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased, complete the returns process for the current
item
and place a new order for the item you need.

In order to return damaged or unneeded parts, you need
to
complete the online returns process and get a Return
Materials
Authorization (RMA) number. Through this process, you
will be
given instructions on how to return the item, including
the return
shipping address. A RMA number is required for a return
and
must be visible on the return package or the return will
not be
processed.