WHS642SC User Manual

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This document sets out the terms and conditions of the product

warranties for Electrolux Appliances. It is an important document.

Please keep it with your proof of purchase documents in a safe place

for future reference should there be a manufacturing defect in your

Appliance. This warranty is in addition to other rights you may have

under the Australian Consumer Law.

1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the

Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and

accompanied by this document;

(d) ‘Chef’, ‘Simpson’ and ‘Westinghouse’ are brands controlled by

Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot

NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased

in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of

3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances

purchased in New Zealand;

 (e) ‘WarrantyPeriod’meanstheperiodspeciedinclause3ofthis

warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased

the Appliance for re-sale, and ‘your’ has a corresponding meaning.

2. Application: This warranty only applies to new Appliances, purchased

and used in Australia or New Zealand and is in addition to (and does not

exclude, restrict, or modify in any way) other rights and remedies under

a law to which the Appliances or services relate, including any non-

excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty

continues in Australia for a period of 24 months and in New Zealand

for a period of 24 months, following the date of original purchase of the

Appliance.

4. Repair or replace warranty: During the Warranty Period, Electrolux

or its ASC will, at no extra charge if your Appliance is readily accessible

for service, without special equipment and subject to these terms and

conditions, repair or replace any parts which it considers to be defective.

Electrolux may, in its absolute discretion, choose whether the remedy

oeredforavalidwarrantyclaimisrepairorreplacement.Electroluxorits

ASC may use refurbished parts to repair your Appliance. You agree that

any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will

bear the reasonable cost of transportation, travel and delivery of the

Appliance to and from Electrolux or its ASC. Travel and transportation will

be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this

warranty.

7. Exclusions: You may not make a claim under this warranty unless the

defect claimed is due to faulty or defective parts or workmanship. This

warranty does not cover:

 (a) lightglobes,batteries,ltersorsimilarperishableparts;

(b) parts and Appliances not supplied by Electrolux;

 (c) cosmeticdamagewhichdoesnotaecttheoperationofthe

Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by

anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with

the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the

Appliance has been, used for purposes other than those for which

the Appliance was intended, including where the Appliance has

been used for any non-domestic purpose;

 (b) theApplianceismodiedwithoutauthorityfromElectroluxinwriting;

or defaced

8. How to claim under this warranty: To enquire about claiming under

this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms

of this warranty;

(b) have the model and serial number of the Appliance available;

(d) telephone the numbers shown below.

9. Australia: For Appliances and services provided by Electrolux in

Australia: Electrolux goods come with guarantees that cannot be

excluded under the Australian Consumer Law. You are entitled to a

replacement or refund for a major failure and for compensation for any

other reasonably foreseeable loss or damage. You are also entitled to

have the Appliance repaired or replaced if the Appliance fails to be of

acceptable quality and the failure does not amount to a major failure.

‘Acceptable quality’ and ‘major failure’ have the same meaning as

referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux

in New Zealand, the Appliances come with a guarantee by Electrolux

pursuant to the provisions of the Consumer Guarantees Act, the Sale

of Goods Act and the Fair Trading Act. Where the Appliance was

purchased in New Zealand for commercial purposes the Consumer

Guarantee Act does not apply.

11.Condentiality: You accept that if you make a warranty claim, Electrolux

and its agents including ASC may exchange information in relation to you

to enable Electrolux to meet its obligations under this warranty.

Warranty

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: BUILT-IN OVENS, COOKTOPS AND

FREESTANDING COOKERS

CSWCook_Warr_Oct19

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

ortondtheaddressofyournearest

authorised service centre in Australia

PLEASE CALL 13 13 49

For the cost of a local call

FOR SPARE PARTS

ortondtheaddressofyournearest

spare parts centre in Australia

PLEASE CALL 13 13 50

For the cost of a local call

NEW ZEALAND

FOR SERVICE

ortondtheaddressofyournearest

authorised service centre in New Zealand

PLEASE CALL 0800 10 66 10

FOR SPARE PARTS

ortondtheaddressofyournearest

spare parts centre in New Zealand

PLEASE CALL 0800 10 66 20

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User Manual - Page 11