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15
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check the
“Troubleshooting” section. It may save you the cost of a service
call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts:
If you need to order replacement parts, we recommend that you
use only factory specied parts. These factory specied parts
will t right and work right because they are made with the same
precision used to build every new Whirlpool
®
appliance.
To locate factory specied parts in your area, call us or your
nearest Whirlpool designated service center.
In the U.S.A.
Call the Customer eXperience Center toll free: 1-800-253-1301.
Our consultants provide assistance with:
■ Features and specications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. Our service technicians are trained
to fulll the product warranty and provide after-warranty
service, anywhere in the United States.
To locate the authorized service company in your area, you
can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write with any questions
or concerns at:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Replacement Parts
Glass Turntable
Part Number W10510836
Turntable Support and Rollers
Part Number W10510837
Turntable Hub
Part Number W10510839
Cleaning Supplies
affresh
®
Kitchen Appliance
Cleaner
Part Number W10355010
affresh
®
Stainless Steel
Cleaner
Part Number W10355016
affresh
®
Stainless Steel
Wipes
Part Number W10355049
Heavy Duty Degreaser
Part Number 31552A
Built-In Kits
This countertop microwave oven can be built in by using one of
the following trim kits.* These kits are available from the dealer
or can be ordered by kit model number. See the “Assistance or
Service” section for the toll-free number.
Kit Size Kit Model Numbers/Color
27" (68.6 cm) MK2227AW/White
MK2227AB/Black
MK2227AZ/Anti-Fingerprint Stainless Steel
30" (76.2 cm) MK2220AW/White
MK2220AB/Black
MK2220AZ/Anti-Fingerprint Stainless Steel
* The built-in trim kits can be installed over any (electric or gas)
built-in wall oven, up to 30" (76.2 cm).
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