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Q1: Can this product work normally after
disconnecting the power source?
A: 1) After disconnecting the device from the power
source, this product cannot charge your phone. But
the supercapacitor in this product can still activate
the telescopic arms to work about 10 times.
2) When the power in the supercapacitor has been
exhausted, this product will stop working. Please
reconnect the device to the power to take out your
phone.
Q2: Why can't my phone be charged?
A: Please check the following points:
1) Check if your phone supports wireless charging.
2) Confirm that the device is connected to a power
source.
3) Remove any materials that may obstruct the
charging process such as key ring, metal phone
case, metal plate, magnetic card, etc. from the
back of your phone.
4) Please ensure that the thickness of your phone
case is within 6mm. Using an ultra-thick phone
case may affect the wireless charging function
5) Check if the wireless charging area of your phone
is aligned with the charging area of this device.
Use the bottom bracket on the device to adjust.
Q3: Why is my phone being charged so slowly?
FAQS
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