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14
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch o and disconnect from charger
before performing maintenance or troubleshooting checks.
Problem Possible causes Remedies
Reduced
suction or
no suction
Dirty water tank is full Empty dirty water tank
Dirty water tank drain plug is
loose
Check plug for snug fit
Batteries weak/undercharged Recharge according to instructions
Dirty water tank not properly
installed
Snap tank into place
Reduced or no
suction on the
window tool
(select models)
Nozzle improperly installed Remove and reinstall nozzle
Squeegee is tilted away from
the window
Ensure the squeegee is against the window for
optimal suction
Improperly attached window
tool
Remove and reinstall window tool
Reduced spray
or
no spray
Solution/clean tank is empty Refill solution/clean tank
Pump not primed While the unit is turned on, press spray trigger and
gently rock Pet Stain Eraser back and forth
Batteries weak/undercharged Recharge according to instructions
Spray tip clogged Rinse tip with clean water
Clean tank not fully inserted Ensure clean tank is securely seated by removing
and then replacing
Unit is not
powered or
underpowered
Charger plug/cord not
connected
Make sure charger plug is completely plugged into
wall outlet and charging cord is completely plugged
into port on back of unit
Unit will not
charge
Charger plug/cord not
connected
Make sure charger plug is completely plugged into
wall outlet and charging cord is completely plugged
into port on back of unit
Not the correct charger Use only the charger that comes with the machine
Unit is leaking
Formula tank is not properly
seated
Ensure formula tank is fully seated, see page 6
Dirty tank plug is not sealed
properly
Ensure dirty tank plug is sealed properly,
see page 10
Dirty tank is full Empty dirty tank. Unit should not be left on its
side with water in the dirty tank, see page 10
Unit is not level Ensure unit is upright, see page 9
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