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13
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Vacuum won’t
run
1. Power cord not firmly plugged
into outlet.
1. Plug unit in firmly.
2. Blown fuse or tripped breaker. 2. Check fuse or breaker in home. Replace
fuse/reset breaker in home.
3. Thermal Protector activated. 3. Unplug and allow vacuum to cool for 30min.
(This willl reset the thermal protector)
Bag Check
Indicator has
turned red
or
Vacuum won’t
pick up
or
Low suction
1. Filter Bag full and/ or clogged. 1. Replace Filter Bag - Pg. 9
2. Broken or worn belt. 2. Replace belt - Pg.12.
3. Brushroll and/ or Hose
clogged.
3. Check Hose - Pg.11. Check Brushroll - Pg.10.
4. Carpet height setting is
incorrect.
4. Set Carpet Height Adjustment to appropriate
setting for carpet being cleaned - Pg.7.
5. Suction Only Mode is ON. 5. Step on Brushroll ON/OFF Pedal to turn
Suction Only Mode OFF
Dust escaping
from vacuum
1. Filter Bag full. 1. Replace Filter Bag - Pg. 9
2. Filter Bag not installed
correctly.
2. Review Filter Bag removal & replacement
- Pg. 9
3. Hose not installed correctly. 3. Review Hose installation - Pg. 7.
Headlight not
working
1. Bulb burnt out. 1. Replace bulb - Pg. 11.
2. Loose electrical wires. 2. Call 1-800-944-9200 for nearest authorized
Hoover
®
dealer.
Vacuum is
difficult to push
or won’t move
forward
1. Carpet height setting is
incorrect.
1. Set Carpet Height Adjustment knob to
appropriate setting for carpet being cleaned
- Pg. 7.
2. Bottom plate is not installed
correctly.
2. Refer to Figs. 4.22 - 4.24, Pg. 12.
3. Brushroll is activated. 4. For very high pile carpet deeper than 1”,
turn brushroll off.
Air - Powered
Hand Tool
brushroll won’t
turn
1. Too much pressure being
applied to tool.
1. Continue using tool applying light pressure.
2. Blockage. 2. Remove blockage - Pg. 11.
3. Low vacuum suction. 3. Check items under “Vacuum won’t pick or
Low suction.”
Smoky/burning
smell detected
1. Belt broken or stretched. 1. Replace brushroll belt - Pg. 10.
2. Brushroll is clogged. 2. Clear/ remove debris from brushroll - Pg. 10.
5. TROUBLESHOOTING
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
WARNING
! !
To re du ce ris k o f per so na l injur y - unp lu g v acuum b ef or e se rv ic in g.
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