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11
HKTS 9/16
ENGLISH
Troubleshooting
Troubleshooting
This unit is designed for trouble-free operation. Most problems users encounter are due to operating errors. So if you have a problem, first check this list for a possible solution.
If the problem persists, consult your authorized harman kardon service center.
If there is no sound from any of the speakers: Check that the receiver/amplifier is on and a source is playing.•
Make sure that all wires and connections between the receiver/amplifier and the speakers are •
connected properly.
Make sure none of the speaker wires is frayed, cut or punctured.•
Review the proper operation of your receiver/amplifier.•
If there is no sound coming from one speaker: Check that the balance control on your receiver/amplifier is not set all the way to one channel. •
Check your receiver/amplifier’s speaker setup procedure to make sure that he speaker in •
question has been enabled and its volume level has not been turned all the way down.
Make sure that all wires and connections between the receiver/amplifier and the speaker are •
connected properly.
Make sure the speaker wires are not frayed, cut or punctured.•
If there is no sound coming from the center speaker: Check your receiver/amplifier’s speaker setup procedure to make sure that the center speaker •
has been enabled and its volume level has not been turned all the way down.
Make sure that all wires and connections between the receiver/amplifier and the center speaker •
are connected properly.
Make sure the speaker wires are not frayed, cut or punctured.•
If your receiver is operating in Dolby•
®
Pro Logic
®
mode, make sure that the center speaker is not
set to Phantom.
If there is no sound coming from the surround speakers: Check your receiver/amplifier’s speaker setup procedure to make sure that the surround •
speakers have been enabled and their volume levels have not been turned all the way down.
Make sure that all wires and connections between the receiver/amplifier and the surround •
speakers are connected properly.
Make sure the speaker wires are not frayed, cut or punctured.•
Review proper operation of your receiver/processor and its surroundsound features.•
Make sure the movie or TV show you’re watching has been recorded in a surround-sound mode. •
If it is not, check to see if your receiver/amplifier has a different surround-sound mode that you
can use.
Review the operation of your DVD player and the DVD jacket to make sure the DVD features the •
desired Dolby Digital or DTS
®
surround-sound mode, and that you have properly selected that
mode using both the DVD player’s menu and the disc’s menu.
If there is no sound coming from the subwoofer:
Check that the subwoofer’s • Power Cord
9
is plugged into a working AC outlet.
Check that the subwoofer’s • Power Switch
8
is in the
ON
position.
Check that the • Subwoofer Level Control
3
is not turned all the way down (fully
counterclockwise).
Check the audio connection between your receiver/processor and the subwoofer.•
Check your receiver/amplifier’s speaker setup procedure to make sure that the subwoofer has •
been enabled and its volume level has not been turned all the way down.
If the system plays at low volumes but shuts off as volume is increased: Make sure that all wires and connections between the receiver/amplifier and the speakers are •
connected properly.
Make sure none of the speaker wires is frayed, cut or punctured.•
If you have an additional pair of front speakers connected to your receiver/amplifier, make •
sure that you’re not operating the system below the receiver/amplifier’s minimum impedance
requirements. Check the receiver/amplifier’s documentation for more information.
You can find additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com.
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