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33
TROUBLESHOOTING GUIDE
ICE & WATER
Problem Possible Causes Solutions
Icemaker is not
making enough ice
(continued).
Doors are opened often or for long
periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
Doors are not closed completely. If the doors are not properly closed, ice production
will be aff ected. See the Doors will not close
completely or pop open section in Parts & Features
Troubleshooting for more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
aff ected.
Refrigerator was recently installed or
icemaker recently connected.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
Icemaker not turned on. Locate the icemaker ON/OFF switch and confi rm that
it is in the ON (I) position.
The ice detecting sensor is obstructed. Foreign substances or frost on the ice-detecting sensor
can interrupt ice production. Make sure that the sensor
area is clean at all times for proper operation.
The refrigerator is not connected to
a water supply or the supply shutoff
valve is not turned on.
Connect the refrigerator to the water supply and turn
the water shutoff valve fully open.
Icemaker shutoff (arm or sensor)
obstructed.
If your icemaker is equipped with an ice shutoff arm,
make sure that the arm moves freely. If your icemaker
is equipped with the electronic ice shutoff sensor,
make sure that there is a clear path between the two
sensors.
Reverse osmosis water fi ltration
system is connected to your cold
water supply.
Reverse osmosis fi ltration systems can reduce the water
pressure below the minimum amount and result in
icemaker issues. (Refer to the Water Pressure section.)
Ice has bad taste or
odor.
Water supply contains minerals such
as sulfur.
A water fi lter may need to be installed to eliminate
taste and odor problems. NOTE: In some cases, a fi lter
may not help. It may not be possible to remove all
minerals/odor/taste in all water supplies.
Icemaker was recently installed. Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste. Throw
away old ice and make a new supply.
The food has not been stored
properly in either compartment.
Rewrap the food. Odors may migrate to the ice if
food is not wrapped properly.
The interior of the refrigerator needs
to be cleaned.
See the Care and Cleaning section for more
information.
The ice storage bin needs to be
cleaned.
Empty and wash the bin (discard old cubes). Make
sure that the bin is completely dry before reinstalling
it.
Icemaker is making
too much ice.
Icemaker shutoff (arm/sensor) is
obstructed
Empty the ice bin. If your icemaker is equipped with
an ice shutoff arm, make sure that the arm moves
freely. If your icemaker is equipped with the electronic
ice shutoff sensor, make sure that there is a clear path
between the two sensors. Reinstall the ice bin and wait
24 hours to confi rm proper operation.
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