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Problem Possible solution
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
• Set the drain option if you set a programme without drain phase.
• Set the drain option if you set an option which ends with water in
the drum.
• Make sure that the drain filter is not clogged. Clean the filter, if nec-
essary. Refer to 'Care and cleaning'.
• If problem remains please contact the Authorised Service Centre.
The spin phase does not
operate or the washing cy-
cle lasts longer than usual-
ly.
• Set the spin option.
• Set the drain option if you set an option which ends with water in
the drum.
• Make sure that the drain filter is not clogged. Clean the filter, if nec-
essary. Refer to 'Care and cleaning'.
• Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
There is water on the floor.
• Make sure that the couplings of the water hoses are tight and there
is not water leakages.
• Make sure that the water inlet hose and the drain hose have no
damages.
• Make sure you use the correct detergent and the correct quantity of
it.
You cannot open the appli-
ance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the drum.
• Do the emergency drain procedure. See "Frost precautions" (in
"Care and Cleaning" chapter).
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance. Contact
the Authorised Service Centre. If you need to open the lid, please
read carefully "Emergency door opening".
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer to 'Installa-
tion instruction'.
• Make sure that the packaging and/or the transit bolts are removed.
Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
The cycle is shorter than
the time displayed.
• The appliance calculates a new time according to the laundry load.
See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
• An unbalanced laundry load increases the duration time. This is a
normal behaviour of the appliance.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before you
wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an option. • Make sure that you press only the wanted touch button(s).
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