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13TROUBLESHOOTING
ENGLISH
Symptoms Possible Causes / Solutions
Trouble connecting
appliance and
smartphone to Wi-Fi
network
•
The password for the Wi-Fi network was entered incorrectly.
- Delete your home Wi-Fi network in the application and begin the registration
process again.
•
Mobile data for your smartphone is turned on.
- Turn off the Mobile data on your smartphone before registering the appliance.
•
The wireless network name (SSID) is set incorrectly.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
•
The router frequency is not 2.4 GHz.
- Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
•
The distance between the appliance and the router is too far.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
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