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14
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
referto the warranty page in this manual, or visit producthelp.whirlpool.com. In Canada, visit www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B
Please include a daytime phone number in your correspondence.
Operation
Problem Possible Causes and/or Solutions
Nothing will operate
Power supply cord is unplugged: Plug into a grounded 3 prong outlet.
Household fuse is blown or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker.
Ifthe problem continues, call an electrician.
Main or regulator gas shut-off valve is in the Off position: See the Installation Instructions.
The range is improperly connected to the gas supply: Contact a trained repair specialist or see the
Installation Instructions.
Surface burners will not
operate
The oven is in Self-Cleaning cycle: Surface burners will not operate during Self-Cleaning cycle.
The control knob is not set correctly: Push in knob before turning to a setting.
Air in the gas lines: If this is the rst time the surface burners have been used, turn on any one of the
surface burner knobs to release air from the gas lines.
Clogged burner ports: See the “Sealed Surface Burners” section.
Surface burner flames
are uneven, yellow, and/
or noisy
Clogged burner ports: See the “Sealed Surface Burners” section.
Burner caps positioned improperly: See the “Sealed Surface Burners” section.
Range converted improperly: If Propane gas is being used, contact a service technician or see the
“Warranty” section for contact information.
Excessive heat around
cookware on cooktop
Cookware and ame are not matched: The cookware should be centered above the burner with the
bottom sitting level on the grate. The ame should be adjusted so that it does not extend up the sides
ofthe pan.
Cooktop cooking
results not what
expected
Improper cookware: Ideal cookware should have a at bottom, straight sides, and a well-tting lid,
andthematerial should be of a medium-to-heavy thickness.
Control knob set to incorrect heat level: See the “Cooktop Use” section.
Range is not level: Level the range. See the Installation Instructions.
Oven will not operate
Air in the gas lines: If this is the rst time the oven has been used, turn on any one of the surface burner
knobs to release air from the gas lines.
The range is in Demo mode: Demo mode will deactivate all oven elements. See “Demo Mode” in the
“Electronic Oven Controls” section.
Electronic oven control set incorrectly: See the “Electronic Oven Controls” section.
Oven burner flames are
yellow or noisy
Range converted improperly: If Propane gas is being used, contact a service technician or see the
“Warranty” section for contact information.
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