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Problem Solution
In all other cases, contact the Philips Consumer Care Centre in your
country.
The coffee spout cannot be
taken out of the machine.
The coffee spout can only be taken out after the coffee collector has
been removed.
The lid cannot be opened. A vacuum may have temporarily formed under the lid.
Switch the machine off. Pull the lever up as far as it will go and wait 24
hours before opening the lid. You may need to use quite some force.
Make sure that the sieve in the centre of the pod holder is not clogged.
If it is, unclog the sieve by holding the pod holder under a running tap. If
necessary, you can use a washing-up brush or a pin to unclog the sieve.
Make sure you do not move the SENSEO
®
machine. Moving the machine,
placing it outdoors or in a cool or cold environment does not accelerate
the unlocking of the lid.
Do NOT put the SENSEO
®
machine in the fridge or freezer, as this does
not accelerate the unlocking of the lid.
If problems continue to occur, contact the Philips Consumer Care Centre
in your country.
The coffee machine
produces less coffee than
before.
Perhaps the sieve in the centre of the pod holder is clogged. If this is the
case, unclog the sieve by rinsing the pod holder under a running tap. Use
a washing-up brush to clean the sieve, if necessary.
Descale the machine (see chapter ‘Descaling’).
The SENSEOcoffee
machine brews only a small
quantity of coffee or no
coffee at all when it is used
for the rst time.
You have not ushed the machine properly before rst use. As a result,
the boiler is not or not completely lled. Flush the machine properly (see
chapter ‘Preparing the machine for use’) before you brew another cup of
coffee.
The lid cannot be closed
properly.
Check if a used coffee pod is sticking to the water distribution disc. If this
is the case, remove the used pod.
Check if you used the correct pod holder. Use 2 pods in combination
with the deeper 2-cup pod holder qq. Use 1 pod in combination with
the 1-cup pod holder q.
The machine has been
stored in a room that was
not frost-free.
Contact the Philips Consumer Care Centre in your country.
The SENSEO
\
coffee is not
strong enough.
Make sure that:
you have used the correct number of pods and have pressed the right
button. Use 1 pod in combination with the 1-cup pod holder q and the
1-cup button q. Use 2 pods in combination with the 2-cup pod holder
qq and the 2-cup button qq;
ENGLISH 19
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