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11
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected
Washer won’t run
or ll, washer stops
working or wash light
remains on (indicating
that the washer was
unable to ll
appropriately).
Check for proper water supply. Both hoses must be attached and have water owing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet-valve screens have not become clogged.
Check inlet hoses for any kinks, which can restrict water ow.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Check proper electrical supply. Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be tightly packed. Remove several items, rearrange load evenly in basket, and add
detergent. Close lid and press START/Pause.
To avoid tightly packing or unbalancing, do not add more than 1
or 2 additional items after cycle has started.
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes).
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Empty pockets and use garment bags for small items.
Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle for your
garment. To remove extra water in the load, select Drain & Spin.
Load may need to be rearranged to allow even distribution of the
load in the basket.
The washer may be tightly packed or
unbalanced.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See “Using Your Washer” for
loading recommendations.
Check plumbing for correct drain
hose installation. Drain hose
extends into standpipe farther
than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.
Too much detergent causing suds to
slow or stop draining and spinning.
Always measure and follow detergent directions for your load. To
remove extra suds, select Rinse & Spin. Do not add detergent.
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