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• Check the contents panel on the box to make sure the part is included
with your vacuum cleaner.
• Check the battery is inserted correctly into the vacuum cleaner.
• The battery may not be charged. Go to ‘Getting Started’.
• The terminals on the battery and vacuum cleaner may be dirty. Go to ‘Lets talk technical’.
• Battery might be too hot, remove and allow to cool for 1 hour.
• The vacuum cleaner has overheat protection which will cut the machine out. If this
has happened, switch o the vacuum cleaner. Remove and empty the dirt container
and check for blockages. Clean the lters and allow the vacuum cleaner to cool for
approximately 1 hour (if you have washed the lters you will need to wait 24 hours for
the lters to fully dry before putting them back into the vacuum cleaner).
• The dirt container may not be correctly tted, remove the dirt container from the
vacuum cleaner and check it’s assembled correctly, ret ensuring it’s locked into place.
• The separator is not correctly tted. Go to ‘Taking care of your machine’.
• The lters may be clogged, clean the lters. Go to ‘Taking care of your machine’.
• The dirt container may be blocked, empty the dirt container. Go to ‘Taking care of
your machine’.
• The brush on the Powered Head has not been activated. Go to ‘using your machine’.
• There maybe a blockage in the reach wand. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to ‘Let’s talk technical’.
• Check the battery charger is plugged in. Go to ‘Getting started’.
• Check the battery is inserted correctly into the handheld. Go to ‘Getting started’.
• The terminals on the battery and vacuum cleaner may be dirty. Go to ‘Lets talk technical’.
SolutionProblem
Is there an accessory
missing?
Why does the vacuum
cleaner have no power?
Why isn’t the light on
the vacuum cleaner
lit when the battery
is charging?
Why won’t the vacuum
cleaner pick up?
What to do if it goes wrong
Why won’t the
brushbar turn?
• The brushbar has not been activated. Go to ‘Using your machine’.
• The Powered Head/brushbar may be obstructed. Go to ‘Let’s talk technical’.
Why is dust escaping
from the vacuum?
• The lters may be clogged, clean the lters. Go to ‘Taking care of your machine’.
• The separator may be clogged, clean the separator. Go to ‘Taking care of your machine’.
• Exhaust lter may be miss-assembled. Go to ‘Taking care of your machine’.
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