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11 troubleshooting electrolux refrigeration
If you think something may be wrong with your refrigerator,
you can carry out some easy checks before calling for
service. You may locate the problem, sparing yourself from
inconvenience, saving time and money.
problem solution
Refrigerator is not
operating
•Checkthatthepowercordisplugged
into the power outlet properly and that the
outlet is switched ‘ON’.
•Tryrunninganotherappliancefromthe
power outlet. If no power is coming from
the outlet you may have blown a fuse or
tripped a circuit of your household power
supply.
•Tryadjustingthetemperaturecontroltoa
slightly “colder” position.
•ItisnormalforthefreezerfanNOTto
operate during the automatic defrost
cycle, or for a short time after the
appliance is switched on.
When there is
refrigerator/freezer
noise
Modern refrigerators/freezers with
increased storage capacity use high
speed compressors. These can provide a
seemingly high level of sound which is quite
normal. Normal operational sounds include:
•Occasionalgurgling,similartowater
boiling.
•Airownoise(aircirculatesbecauseofa
small fan).
•Apoppingnoiseheardduringautomatic
defrost.
•Aclickingnoiseheardjustbefore
the compressor starts (this is just
the automatic switching action of
the temperature control, turning the
compressor on or off).
Other strange sounds may mean that
you need to check and take action. For
example, noises may mean that:
•Thecabinetisnotlevel.
•Theoorisunevenorweak.
•Bottlesarebadlyplacedandrattling.
•Therearevibrationsfromanobjectontop
of or behind or beside the refrigerator.
•Thebackoftherefrigeratorcabinetis
touching the wall.
Remember it is quite normal for noise to
seem louder just after the refrigerator
starts operating.
If there are odours
inside the refrigerator
•Theinteriormayneedcleaning.
•Somefoodsproduceodours.
•Somecontainersandwrappingcan
cause odours.
•Askyourselfiftheodourstartedaboutthe
same time you started storing something
unusual.
If the electronic
controls do not
respond.
If no buttons have been pressed for approx.
60 seconds there may be a delay of up to
2 seconds before the display reacts. This is to
prevent accidental changes to settings.
problem solution
When the motor
seems to run more
than expected
Your new refrigerator has a large fridge and
freezer section to keep cool. So it is normal
to frequently hear the sound of the motor.
However, to keep operation to a minimum
check the following:
•Aredoorskeptopentoolongortoooften?
•Arecontrolssettoocold?See‘Controlling
the temperature’ on pages 4 – 6.
•Havelargeamountsofwarmfoodjust
recentlybeenstored?Summer,festive
seasons and holidays usually mean a lot
more work for your refrigerator.
•Ifthedayishotortheroomisverywarm,
the refrigerator will need to run more than
normal.
•Therefrigeratorwillrunmorethatnormaljust
after you install it or when it has been turned
off for a long time.
If the temperature in
the refrigerator is too
warm
•Checkthattheappliancehasenough
clearance at the sides, back and top. Refer
to the installation instructions on page 2.
•Referto‘Controllingthetemperature’on
pages 4 – 6.
•Youmayhavekeptthedooropentoolong
or too frequently.
•Foodcontainersorpackagingmaybe
holding a door open.
If the temperature in
the refrigerator is too
cold
•Referto‘Controllingthetemperature’on
pages 4 – 6.
•Increasethetemperaturetoavoidhigh
energy consumption.
If heavy frosting
occurs in the freezer
Make sure you fully close the freezer and
fridge doors. If the doors are left open, a
heavy frost will coat the inside of the freezer.
If a frost develops, remove it and take care to
properly close the doors.
If water drips on the
floor
The defrost water tray, (located at the back
or underneath of the cabinet) may not be
properly positioned, or the drain tube may
not be properly positioned to direct water into
this tray. You may need to pull the refrigerator
away from the wall to check the tray and tube.
Fridge does not exit
vacation mode
Turn appliance off at the power point. Leave
off for three (3) minutes for the memory to
clear, then turn back on.
If the doors will not
close
•Checkwhetherthetopoftherefrigeratoris
tilted back 10-15mm to allowthe doors to
self close.
•Checkwhethersomethingisholdingthe
door open.
It is normal for the freezer door to momentarily
open and re-close, when the food storage
compartment door is closed. If the freezer
door stays open, it indicates that the
refrigerator needs to be tilted backwards a
little further. If you call a service person to solve
this problem you will be charged for the cost
of the service call, this is not a warranty fault.
If you still require service
If you have a problem, and the problem persists after you
have made the checks mentioned above, contact your
nearest Electrolux approved Service Centre or the dealer
you bought the refrigerator from. Be ready to quote the
model number, 9-digit PNC and 8-digit serial number, which
is stated on the label inside the refrigerator compartment.
Troubleshooting
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