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You can customize the optional data fields (Customizing the
Data Screens, page 26).
My headphones will not connect to the
device
If your headphones were previously connected to your
smartphone using Bluetooth technology, they may connect to
your smartphone before connecting to your device. You can try
these tips.
• Turn off Bluetooth technology on your smartphone.
Refer to the owner's manual for your smartphone for more
information.
• Stay 10 m (33 ft.) away from your smartphone while
connecting headphones to your device.
• Pair your headphones with your device (Connecting
Headphones using Bluetooth Technology, page 10).
My music cuts out or my headphones do not
stay connected
When using a fēnix device connected to headphones using
Bluetooth technology, the signal is strongest when there is a
direct line of sight between the device and the antenna on the
headphones.
• If the signal passes through your body, you may experience
signal loss or your headphones may become disconnected.
• It is recommended to wear your headphones with the
antenna on the same side of your body as your fēnix device.
Restarting Your Device
1
Hold LIGHT until the device turns off.
2
Hold LIGHT to turn on the device.
Resetting All Default Settings
You can reset all of the device settings to the factory default
values.
1
Hold MENU.
2
Select Settings > System > Reset.
3
Select an option:
• To reset all of the device settings to the factory default
values and delete all user-entered information and activity
history, select Delete Data and Reset Settings.
NOTE: If you have set up a Garmin Pay wallet, this option
deletes the wallet from your device. If you have music
stored on your device, this option deletes your stored
music.
• To reset all of the device settings to the factory default
values and save all user-entered information and activity
history, select Reset Default Settings.
Acquiring Satellite Signals
The device may need a clear view of the sky to acquire satellite
signals. The time and date are set automatically based on the
GPS position.
1
Go outdoors to an open area.
The front of the device should be oriented toward the sky.
2
Wait while the device locates satellites.
It may take 30–60 seconds to locate satellite signals.
Improving GPS Satellite Reception
• Frequently sync the device to your Garmin Connect account:
◦ Connect your device to a computer using the USB cable
and the Garmin Express application.
◦ Sync your device to the Garmin Connect Mobile app using
your Bluetooth enabled smartphone.
◦ Connect your device to your Garmin Connect account
using a Wi‑Fi wireless network.
While connected to your Garmin Connect account, the device
downloads several days of satellite data, allowing it to quickly
locate satellite signals.
• Take your device outside to an open area away from tall
buildings and trees.
• Remain stationary for a few minutes.
The temperature reading is not accurate
Your body temperature affects the temperature reading for the
internal temperature sensor. To get the most accurate
temperature reading, you should remove the watch from your
wrist and wait 20 to 30 minutes.
You can also use an optional tempe external temperature
sensor to view accurate ambient temperature readings while
wearing the watch.
Maximizing the Battery Life
You can do several things to extend the life of the battery.
• Reduce the backlight timeout (Changing the Backlight
Settings, page 32).
• Reduce the backlight brightness.
• Use UltraTrac GPS mode for your activity (UltraTrac,
page 28).
• Turn off Bluetooth wireless technology when you are not
using connected features (Connected Features, page 5).
• When pausing your activity for a longer period of time, use
the resume later option (Stopping an Activity, page 2).
• Turn off activity tracking (Turning Off Activity Tracking,
page 19).
• Use a watch face that is not updated every second.
For example, use a watch face without a second hand
(Customizing the Watch Face, page 29).
• Limit the smartphone notifications the device displays
(Managing Notifications, page 6).
• Stop broadcasting heart rate data to paired Garmin devices
(Broadcasting Heart Rate Data to Garmin Devices, page 11).
• Turn off wrist-based heart rate monitoring (Turning Off the
Wrist-based Heart Rate Monitor, page 11).
NOTE: Wrist-based heart rate monitoring is used to calculate
vigorous intensity minutes and calories burned.
• Turn on manual pulse oximeter readings on the fēnix 5X Plus
device (Turning On Manual Acclimation Mode, page 17).
Activity Tracking
For more information about activity tracking accuracy, go to
garmin.com/ataccuracy.
My daily step count does not appear
The daily step count is reset every night at midnight.
If dashes appear instead of your step count, allow the device
to acquire satellite signals and set the time automatically.
My step count does not seem accurate
If your step count does not seem accurate, you can try these
tips.
• Wear the device on your non-dominant wrist.
• Carry the device in your pocket when pushing a stroller or
lawn mower.
• Carry the device in your pocket when actively using your
hands or arms only.
Troubleshooting 35
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