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8 Frequently
asked
questions
My Bluetooth headphone does not turn
on.
The battery level is low. Charge the
headphone.
I cannot pair my Bluetooth headphones
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headphone.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headset and Bluetooth device, or
remove obstacles between them.
• Charge your headset.
How to enter pairing mode.
Power o the headset.
Press and hold “Power on/o” button
(>4s) to enter Bluetooth pairing mode.
How to reset the headset
• Power on the headset.
• Press and hold vol+ and vol- button
together for more than 4 second.
For further support, visit www.philips.com/support.
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