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15
Trouble-shooting
If there is a fault or the machine does not operate correctly,remove the power plug before
checking the machine.Using diagnostic list below,please check if the machine requires
repair.If a repair is required,please contact our customer care team,do not try to fix it by
yourself.
Redistribute the load evenly.
Press the Start/Pause button
once more.
Level the machine.
The display shows E4.
The display shows FA.
Is the water tap closed or
has the water supply been
interrupted?
Is the water inlet valve
blocked?
Is the water pressure too
low?
Turn on the water tap. Press
Start/Pause button once more.
Clean the water inlet valve
then press the Start/Pause
button once more.
Use after the water pressure
is normal.
The water level sensor has
failed.
The machine
does not work.
Will not
wash
Will not
spin
There are abnormal
sounds inside the machine.
Is the machine level?
Has the laundry been placed
unevenly in the machine?
Are there any foreign objects
inside the bowl?
Level the machine.
Redistribute the load evenly.
Close the top lid.
Remove the foreign objects.
Is the power plug inserted
tightly?
Is the top lid closed?
Is the laundry distributed
unevenly in the machine?
Insert the power plug tightly.
Close the top lid.
Redistribute the laundry.
Close the top lid.Press the
Start/Pause button once more.
Is there a power failure?
Is the power plug inserted
tightly?
Has the water level reached
preset position?
Wait for the power supply
to be restored.
Insert the power plug tightly.
Wait for the water to fill to
the preset level
The machine does not drain
or drain slowly.The display
shows E1.
The machine stops running
The display shows E2.
The machine does not drain
or drain slowly.The display
shows E3.
Has the laundry been placed
unevenly in the machine?
Is the machine level?
Is the drain hose blocked?
The top lid is not closed.
Remove the blockage.Press
Start/Pause button once more.
Close the top lid.Press the
Start/Pause button once more.
Problem Possible causes What to do
Please contact Customer
Care.
Is the drain hose set too
low?
The height of the end of
the drain hose should be
between 0.8m-1.2m.
Is the drain pump
ineffective?
Contact Customer Care.
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