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19
BEFORE CALLING FOR SERVICE
Check these helpful tips for any problems with your range. If you need additional help call BlueStar
®
Customer Service at
1-800-449-8691.
COOKTOP
PROBLEM
POSSIBLE CAUSE
SOLUTION
Burner will not ignite – no
“clicking” sound
No electrical power to the unit.
Plug into a three-prong electrical outlet
that is properly grounded.
Check and re-set circuit breaker for the
unit.
Burner will not ignite –
“clicking” sound with spark
Gas not turned on
Burner Cap not in correct location
Turn on gas supply.
Identify burners and move them to the
correct location.
Burner ignites – “clicking”
sound does not stop
Burners are wet
Burner setting too low
Air draft flowing over cooktop
Let burners dry and try again.
Turn off, re-ignite and change setting.
Eliminate draft source.
Burner doesn’t fully ignite
Clogged burner ports
Partial gas supply
Burner Cap not properly positioned
Use a push pin to clear ports.
Make sure gas supply is fully on.
Check that burner cap is in the proper
location.
Burner ignition delay –
“clicking” sound then
ignition whoosh
Knob not on correct position
Turn burner to LOW setting to ignite.
Lazy flame – floats, larger
in size than normal
Low propane supply (for LP users)
Low flame setting needs adjustment
Fill the propane tank.
Turn on/off valve fully to on.
See Low flamme setting adjustment
instruction.
Lifting flame – well-defined
with visible inner core,
noisy, gap between burner
and flame
Incorrect regulator setting.
Low flame setting needs adjustment
Set regulator to proper setting - Liquid
Propane or Natural Gas.
See Low flamme setting adjustment
instruction.
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