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ENGLISH
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any dis-
putes between us except to the extent that such law is preempted by or inconsistent with applicable feder-
al law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than
$25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except
as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbi-
tration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitra-
tion, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors
including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if
applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award
them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the
relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards
set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed
by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it
that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG
waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitra-
tion.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration con-
ducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing,
or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right
to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a loca-
tion within the federal judicial district in which you reside unless we both agree to another location or we
agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model &
Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opt-
ing out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way,
and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not
opt out, then you accept all terms and conditions of the arbitration provision described above.
WARRANTY (USA)
Owner’s Manual 13
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