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64
Troubleshooting
Check
the
following
for
a
possible
cause
of
a
problem
before
contacting
service.
Symptom
HD
DVR
does
not
turn
on.
Snowy
picture
and
unclear
sound.
No
picture.
Normal
picture
but
no
sound.
Picture
is
distorted.
Available
channels
are
missing.
You
forgot
your
pass-
word.
The
remote
control
does
not
work
properly.
Won't
record
or
display
a
channel
properly.
No
picture
or
sound
from
cable
box.
Doesn't
display
any
programs
In
LISTINGS.
Won't
tune
to
selected
program.
Possible
Solution(s)
Plug
the
power
cord
into
a
wall
power
outlet
securely.
Check
your
antenna
input
or
location.
(pages
11,
29)
Make
sure
the
correct
video
display
format
is
selected.
(page
23)
If
the
HD
DVR
is
connected
to
your
monitor
or
TV
via
the
VIDEO
OUT
jack
on
the
back
panel,
OUTPUT
SELECTION
must
be
set
to
VIDEO.
Otherwise,
you
may
not
be
able
to
see
a
picture.
(page
23)
Make
sure
that
the
correct
component
type
is
selected.
(page
23)
If
the
HD
DVR
is
connected
to
your
monitor
or
TV
via
the
YPbPr
jacks
on
the
back
panel,
OUTPUT
SELECTION
must
be
set
to
YPbPr.
Otherwise,
you
will
probably
see
an
abnormal
picture.
(page
23)
If
the
HD
DVR
is
connected
to
your
monitor
or
TV
via
the
RGB
port
on
the
back
panel,
OUTPUT
SELECTION
must
be
set
to
RGB.
Otherwise,
you
may
not
be
able
to
see
a
picture.
(page
23)
Select
EZ
Channel
Scan
or
Manual
Channel
Add
functions
if
you
have
not
already
done
so.
(page
28)
Check
to
make
sure
all
the
cables
are
installed
correctly
and
that
a
proper
source
is
selected
on
your
TV.
For
example,
Video
1
or
2.
The
antenna
signal
strength
may
be
low.
Check
the
signal
strength
and
adjust
the
antenna
location
and
direction.
(page
29)
Due
to
copyright
restrictions,
you
may
not
be
able
to
view
some
high
definition
pro-
grams
in
the
high
definition
format.
(page
23)
For
more
information
about
connections,
please
refer
to
connections.
(pages
11-22)
Check
volume
level
setting.
(page
26)
Make
sure
the
TV
is
not
muted.
(page
26)
Check
that
the
HD
DVR
audio
cable
is
connected
properly.
(pages
12-15,
17)
Make
sure
that
proper
video
format
is
selected.
(page
23)
Make
sure
that
proper
aspect
ratio
is
selected.
(page
33)
Make
sure
that
video
output
is
connected
to
the
TV.
(pages
11-15)
You
can
find
all
the
available
channels
by
running
the
"EZ
Scan"
or
using
"Ch.
Edit"
in
SETUP
menu.
(page
28)
Enter
the
master
password
"7777".
(page
38)
Use
MODE
or
STB
button
to
select
STB
operational
mode.
(page
8)
Point
the
remote
control
at
the
remote
sensor
of
the
HD
DVR.
(pages
6,
10)
Operate
the
remote
control
within
23
ft
(7
m).
(page
10)
Remove
the
obstacle
if
something
is
blocking
the
remote
sensor.
(page
6)
Replace
the
batteries
with
new
ones.
(page
10)
Make
sure
TV
Guide
On
ScreenTM
System
Setup
is
performed.
(page
54)
Cable
box
must
be
left
on.
(pages
19-21)
Check
if
G-LINK
cable
is
connected
to
G-LINK
jack.
(pages
19-21)
The
HD
DVR
was
not
turned
off
long
enough
for
data
to
be
received.
(page
58)
Make
sure
cables
are
connected
properly.
(pages
19-21)
Program
may
not
be
available
or
is
not
currently
being
broadcast.
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