RF172G model
ICE & WATER, AUTOMATIC ICE
INSTALLATION GUIDE / USER GUIDE
US CA
ACTIVESMART™ REFRIGERATOR
1
CONTENTS
IMPORTANT!
SAVE THESE INSTRUCTIONS
The models shown in this user guide may
not be available in all markets and are
subject to change at any time. For current
details about model and specification
availability in your country, go to our
website fisherpaykel.com or contact your
local Fisher & Paykel dealer.
Note: the word ‘refrigerator’, throughout
this user guide, refers to the combination of
refrigerator/freezer products.
Registration
Register your product with us so we can
provide you with the best service possible.
To register your product visit our website:
fisherpaykel.com
Introduction 2
Safety and warnings 3
Installation instructions 6
ActiveSmart™ special features 14
SmartTouch control panel 14
External display 15
ActiveSmart™ operating instructions 16
Humidity control system 16
Temperature control 16
Door alarms 17
Alarm Mute 17
Key Mute 17
Key Lock 17
Sabbath Mode activation 18
Using your water dispenser 18
Water filter 19
Using your ice maker 20
Bottle Chill 22
Fast Freeze 22
Ice Boost 22
Cleaning and care 24
Exterior 24
Interior 25
Foodcare 29
Items stored in your refrigerator 29
Items stored in your freezer 29
Moving or storing your appliance 30
ActiveSmart™ sounds 31
Troubleshooting 32
Manufacturer’s service & warranty 37
2
INTRODUCTION
Thank you for buying a Fisher & Paykel ActiveSmart™ refrigerator.
At Fisher & Paykel, we are very proud of this refrigerator. It offers a combination of size
and storage space with the latest features and functions.
Thousands of hours of food care research and refrigeration experience has been
programmed into your refrigerator to give you the best possible performance.
We hope you enjoy your new refrigerator.
French Door
3
SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
Read and follow the safety and warnings outlined in this user guide
before operating this appliance.
Failure to do so can result in death, electric shock, fire or injury to persons.
!
WARNING!
This appliance contains flammable refrigerant isobutane (R600a).
R600a
Use this appliance only for the intended purpose as described in the user guide.
IMPORTANT SAFETY INSTRUCTIONS
WARNING!
When using this appliance always exercise basic safety precautions including
thefollowing:
Children should be supervised to ensure that they do not play with the appliance.
Cleaning and user maintenance shall not be undertaken by children
without supervision.
This appliance can be used by children aged from 8years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved.
The manufacturer’s installation instructions for product and cabinetry ventilation must
be followed when installing the appliance.
To avoid hazard due to instability of the appliance, it must be fixed in accordance with
installation instructions.
Keep ventilation openings, in the appliance enclosure or the built-in structure, clear
ofobstruction.
Do not use mechanical devices or other means to accelerate the defrosting process,
other than those recommended by the manufacturer.
Do not damage the refrigerant circuit.
In case of damage to the refrigerant circuit, ventilate the area by opening all windows.
– Do not operate electrical equipment or any other equipment that may produce
arcs, sparks or flames in the area. Contact your Fisher & Paykel trained
and supported service technician immediately to arrange for the appliance
toberepaired.
It is hazardous for anyone other than a Fisher & Paykel trained and supported service
technician to service thisappliance.
4
SAFETY AND WARNINGS
Electrical
This appliance must be installed in accordance with the installation instructions
beforeuse.
To allow disconnection of the appliance from the supply after installation,
incorporatea switch in the fixed wiring in accordance with the local wiring rules.
If the power supply cord is damaged, it must only be replaced by your Fisher&Paykel
trained and supported service technician.
WARNING: Do not use electrical appliances inside the food storage compartments
of the appliance, unless they are of the type recommended by the manufacturer.
IMPORTANT!
Your appliance is designed to operate for many years without the need for service
checks. However, if your appliance is malfunctioning, have it attended to by your
Fisher&Paykel trained and supported service technician as soon as possible.
If you suspect that the product is not getting cold — items such as ice cream are
melting— remove all perishable food and store in another appliance or cooler to
prevent spoilage. Immediately call for a service technician.
Cleaning
Use only soap based cleaning products.
Avoid using anti-bacterial cleaning products on either the interior or exterior
of the cabinet as they may cause rusting of metal components and cracking of
plasticcomponents.
Disposal
Extreme care must be taken when disposing of your old appliance to avoid hazards:
– The flammable refrigerant gas must be safely removed by a qualified service
technician.
– The thermal insulation foam in this appliance may contain flammable insulation
blowing gases, any exposed foam may be highly flammable andmust be
carefully treated during disposal.
– DANGER: Risk of child entrapment. Before you throw away your old refrigerator
or freezer the doors and panels should be removed and the shelves left in place
so that children may not easily climb inside.
Consult your local energy authority or local codes as to the best way to dispose of
your old appliance.
Storing food and drinks
Do not store explosive substances such as aerosol cans with a flammable propellant in
this appliance.
Never store volatile or flammable materials in your appliance as they may explode.
Never freeze liquids in glass containers. Liquid expands during freezing, which may
cause the container to explode.
Never freeze carbonated drinks. They may explode.
5
SAFETY AND WARNINGS
Water filter
IMPORTANT!
The water connection to your Ice & water refrigerator must be installed by an qualified
plumber or Fisher & Paykel trained and supported service technician and comply with
all state and local laws.
Installation and use MUST comply with all state and local plumbing codes. Check
with your local public works department for plumbing codes. You must follow their
guidelines as you install the water filtration system.
The water filter cartridge needs to be changed when the replacement indicator icon
illuminates. This will happen every 6 months.
If the water filtration system has been allowed to freeze, replace filter cartridge.
Failure to replace the disposable filter at recommended intervals may lead to reduced
filter performance and failure of the filter, causing property damage from water
leakage or flooding.
In cases of excessively reduced filter life, we recommend that you consult a local
plumber or your water supplier for advice on suitable filtration requirements for the
water supplied to your home.
Filter replacement is the consumer’s responsibility and will not be covered by the
warranty except in the case of faulty parts or materials within the filter cartridge.
If the water has not created ice for some time or ice has an unpleasant taste or odor,
dispose of the ice and refer to ‘Automatic ice’ for flushing instructions. If unpleasant
taste or odor persists, you may wish to fit a new filter cartridge.
Use new tubing supplied with the refrigerator. DO NOT reuse old tubing from old
water and ice connections.
Your water filtration system can withstand up to 120psi (827kPa) of water pressure.
Ensure the supplied pressure reducing valve is installed before installing the water
filtration system. DO NOT install if water pressure exceeds 120psi (827kPa).
To reduce the risk associated with property damage due to water leakage or flooding:
DO NOT install systems in areas where ambient temperatures may go above 100°F
(38°C) or drop below 33°F (0.6°C).
DO NOT install on hot water supply lines. The maximum operating water
temperature of this filter system is 100°F (38°C).
DO NOT install where water hammer conditions may occur. If water hammer
conditions exist, you must install a water hammer arrester.
WARNING: Connect to safe drinking water only.
WARNING!
To reduce the risk associated with choking:
DO NOT allow children under 3 years of age to have access to small parts during the
installation of the water filter.
Ice making
IMPORTANT!
Avoid contact with the moving parts of the ice maker ejector mechanism and do not
place your fingers on the automatic ice-making mechanism while the appliance is
inoperation.
Do not use ice cubes that may have become discolored, usually with a green-
blue color. If such discoloration is noted, discard the ice cubes and contact your
Fisher&Paykel trained and supported service technician.
6
INSTALLATION INSTRUCTIONSINSTALLATION INSTRUCTIONS
Please follow the installation steps below to ensure your appliance operates correctly.
Before installation
Power
Install your appliance where the plug is easily accessible.
Connect your refrigerator to a separate power point. Avoid sharing the power point with
other appliances. Do not use extension cords and double adaptors as the combined
weight of two power cords can pull the double adaptor from the power outlet.
For power requirements, refer to the information on the serial plate located at the front
bottom right-hand side of the refrigerator when the door is open.
Ensure your appliance is properly grounded (earthed).
Connect the appliance to the electrical supply (115V 60Hz) with the fitted plug and lead.
Connections to the mains supply should be in accordance with local regulations.
Location
Do not place your refrigerator in direct sunlight.
Ice & Water and Automatic Ice models
Your Ice & Water and Automatic Ice refrigerator must be installed by a qualified plumber
or Fisher & Paykel trained and supported service technician as incorrect plumbing can
lead to water leaks.
Fisher & Paykel Appliances does not accept responsibility for damage (including water
damage) caused by faulty installation or plumbing.
7
INSTALLATION INSTRUCTIONS
RF172G
RF523GDX1 GB/SG
RF172GDJX1 US
PRODUCT SIZE & GAPS
SOURCE:
FP CAD files: Victor Tan (dimensional), Stuart Smith (visual)
SCALE: 50% reduction of 1 : 10
DATE: 22.05.2017
PRODUCT DIMENSIONS (mm)
A Overall height of product 1790
b Overall width of product 790
c Overall depth of product (excludes handle) 688
r Depth with door open - from rear of fridge - 90° rotation 1026
s Depth with door open - from flush with door - 90° rotation 338
t Depth of open drawer - from flush with door (excludes handle) 420
u Height to top of chassis 1754
v Height to top of hinge cover 1775
K Side clearance 20
L Side clearance - hinge side flush with door - full rotation 100
M Side clearance - hinge side flush with door - 90° rotation 100
N Rear clearance 30
O Vent (above refrigerator cabinet or around top of cupboard) 50
P Door clearance - hinge side flush with chassis - full rotation 280
Q Door clearance - hinge side flush with door - full rotation 200
CABINETRY DIMENSIONS (mm)
D Inside height of cavity 1810
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
E Inside width 830
F Inside depth 640
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
G Inside width 990
H Inside depth flush to flat door 718
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
I Inside width 990
J Inside depth flush to flat door 718
FRONT VIEW PROFILE VIEW
MODELS THAT DRAWING USED FOR:
MINIMUM CLEARANCES (mm)
PLAN VIEW
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
I A G H
B CF
E
T
TT
K
M O
N
D
P
U
P
J
S
S
S
L
V
Q Q RQ
Flush with refrigerator chassis — full door rotation
Flush with refrigerator door — full door rotation
Flush with refrigerator door — 90° door rotation
RF523GDX1 GB/SG
RF172GDJX1 US
PRODUCT SIZE & GAPS
SOURCE:
FP CAD files: Victor Tan (dimensional), Stuart Smith (visual)
SCALE: 50% reduction of 1 : 10
DATE: 22.05.2017
PRODUCT DIMENSIONS (mm)
A Overall height of product 1790
b Overall width of product 790
c Overall depth of product (excludes handle) 688
r Depth with door open - from rear of fridge - 90° rotation 1026
s Depth with door open - from flush with door - 90° rotation 338
t Depth of open drawer - from flush with door (excludes handle) 420
u Height to top of chassis 1754
v Height to top of hinge cover 1775
K Side clearance 20
L Side clearance - hinge side flush with door - full rotation 100
M Side clearance - hinge side flush with door - 90° rotation 100
N Rear clearance 30
O Vent (above refrigerator cabinet or around top of cupboard) 50
P Door clearance - hinge side flush with chassis - full rotation 280
Q Door clearance - hinge side flush with door - full rotation 200
CABINETRY DIMENSIONS (mm)
D Inside height of cavity 1810
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
E Inside width 830
F Inside depth 640
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
G Inside width 990
H Inside depth flush to flat door 718
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
I Inside width 990
J Inside depth flush to flat door 718
FRONT VIEW PROFILE VIEW
MODELS THAT DRAWING USED FOR:
MINIMUM CLEARANCES (mm)
PLAN VIEW
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
I A G H
B CF
E
T
TT
K
M O
N
D
P
U
P
J
S
S
S
L
V
Q Q RQ
RF523GDX1 GB/SG
RF172GDJX1 US
PRODUCT SIZE & GAPS
SOURCE:
FP CAD files: Victor Tan (dimensional), Stuart Smith (visual)
SCALE: 50% reduction of 1 : 10
DATE: 22.05.2017
PRODUCT DIMENSIONS (mm)
A Overall height of product 1790
b Overall width of product 790
c Overall depth of product (excludes handle) 688
r Depth with door open - from rear of fridge - 90° rotation 1026
s Depth with door open - from flush with door - 90° rotation 338
t Depth of open drawer - from flush with door (excludes handle) 420
u Height to top of chassis 1754
v Height to top of hinge cover 1775
K Side clearance 20
L Side clearance - hinge side flush with door - full rotation 100
M Side clearance - hinge side flush with door - 90° rotation 100
N Rear clearance 30
O Vent (above refrigerator cabinet or around top of cupboard) 50
P Door clearance - hinge side flush with chassis - full rotation 280
Q Door clearance - hinge side flush with door - full rotation 200
CABINETRY DIMENSIONS (mm)
D Inside height of cavity 1810
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
E Inside width 830
F Inside depth 640
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
G Inside width 990
H Inside depth flush to flat door 718
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
I Inside width 990
J Inside depth flush to flat door 718
FRONT VIEW PROFILE VIEW
MODELS THAT DRAWING USED FOR:
MINIMUM CLEARANCES (mm)
PLAN VIEW
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
I A G H
B CF
E
T
TT
K
M
O
N
D
P
U
P
J
S
S
S
L
V
Q
Q R
Q
RF523GDX1 GB/SG
RF172GDJX1 US
PRODUCT SIZE & GAPS
SOURCE:
FP CAD files: Victor Tan (dimensional), Stuart Smith (visual)
SCALE: 50% reduction of 1 : 10
DATE: 22.05.2017
PRODUCT DIMENSIONS (mm)
A Overall height of product 1790
b Overall width of product 790
c Overall depth of product (excludes handle) 688
r Depth with door open - from rear of fridge - 90° rotation 1026
s Depth with door open - from flush with door - 90° rotation 338
t Depth of open drawer - from flush with door (excludes handle) 420
u Height to top of chassis 1754
v Height to top of hinge cover 1775
K Side clearance 20
L Side clearance - hinge side flush with door - full rotation 100
M Side clearance - hinge side flush with door - 90° rotation 100
N Rear clearance 30
O Vent (above refrigerator cabinet or around top of cupboard) 50
P Door clearance - hinge side flush with chassis - full rotation 280
Q Door clearance - hinge side flush with door - full rotation 200
CABINETRY DIMENSIONS (mm)
D Inside height of cavity 1810
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
E Inside width 830
F Inside depth 640
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
G Inside width 990
H Inside depth flush to flat door 718
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
I Inside width 990
J Inside depth flush to flat door 718
FRONT VIEW PROFILE VIEW
MODELS THAT DRAWING USED FOR:
MINIMUM CLEARANCES (mm)
PLAN VIEW
FLUSH WITH REFRIGERATOR CHASSIS – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR – FULL DOOR ROTATION
PLAN VIEW
FLUSH WITH REFRIGERATOR DOOR - 90° DOOR ROTATION
I A G H
B CF
E
T
TT
K
M
O
N
D
P
U
P
J
S
S
S
L
V
Q
Q R
Q
Product and cabinetry dimensions
8
INSTALLATION INSTRUCTIONS
RF172G
PRODUCT DIMENSIONS inches (mm)
A
Overall height of product 70 1/2 (1790)
B
Overall width of product 31 1/8 (790)
C
Overall depth of product (excludes handle) 27 1/4 (692)
D
Depth with door open — from rear of fridge — 90° rotation 40 3/8 (1026)
E
Depth with door open — from flush with door — 90° rotation 13 5/16 (338)
F
Depth of open drawer — from flush with door (excludes handle) 16 9/16 (420)
G
Height to top of chassis 69 1/16 (1754)
H
Height to top of hinge cover 69 7/8 (1775)
CABINETRY DIMENSIONS (including minimum air clearances)
I
Inside height of cavity 71 1/4 (1810)
Flush with refrigerator chassis — full door rotation
J
Inside width 32 11/16 (830)
k
Inside depth 25 3/16 (640)
Flush with refrigerator door — full door rotation
l
Inside width 39 (990)
m
Inside depth flush to flat door
28 1/4 (718)
Flush with refrigerator door — 90° door rotation
(for full drawer/shelf access, the doors need to be open past 90°)
n
Inside width
39 (990)
o
Inside depth flush to flat door
28 1/4 (718)
MINIMUM CLEARANCES
p
Side clearance 13/16 (20)
Q
Side clearance — hinge side flush with door — full rotation 3 15/16 (100)
R
Side clearance — hinge side flush with door — 90° rotation 3 15/16 (100)
S
Rear clearance 1 3/16 (30)
T
Vent (above refrigerator cabinet or around top of cupboard) 2 (50)
U
Door clearance — hinge side flush with chassis — full rotation 11 (280)
V
Door clearance — hinge side flush with door — full rotation 7 7/8 (200)
9
INSTALLATION INSTRUCTIONS
Water supply valve
Connecting water
1
Ensure the refrigerator is NOT plugged into a power supply. Locate the water supply
valve for cold water connection (Tee and tap fitting not supplied).
2
Locate the water hose set to complete the water connection installation.
3
Remove cap from water inlet valve at the back of the refrigerator A.
4
Connect one end of the water hose set to the water inlet valve b.
5
Push the plastic molded end (ferrule) into the water inlet valve. Tighten the compression
nut until it is hand tight, then tighten one additional turn with an adjustable spanner.
6
Connect the other end of the water hose set to the water supply valve c. Push the
plastic molded end (ferrule) into the water supply valve, tighten the compression nut
until it is hand tight. Tighten one additional turn with an adjustable spanner.
7
Check the connections, turn on the water supply and check for leaks.
Water inlet valve
Water hose set
Plastic
molded end
BA
c
10
INSTALLATION INSTRUCTIONS
A
Positioning your refrigerator
Your Fisher & Paykel ActiveSmart™
refrigerator is fitted with front and rear
rollers to allow you to easily move your
refrigerator forward and backward.
Avoid moving your refrigerator sideways
to prevent damaging the rollers or the
floor coveringsurface.
1
Your refrigerator will arrive with the front feet wound up making moving the product
into its final location easy.
2
Roll the refrigerator into its final position making sure there is the correct air gap
between the product and surrounding cabinetry. See minimum clearance in cabinetry
dimensions table.
3
Adjust the front feet down until the refrigerator is leaning backward with the front
approximately 3/8” (10mm) higher than the back. This will ensure a good door
closing action.
Levelling of refrigerator doors
Open the door that is out of alignment.
Lift the door upwards.
Clip the spacer onto the centre hinge pin A.
Close the door to recheck alignment.
Raise the front of
the refrigerator
Lower the front of
the refrigerator
Refrigerator feet
Example only
11
INSTALLATION INSTRUCTIONS
What to do if your product is unstable
1
Gently push the refrigerator back until the rear
rollers contact the floor.
Measure the gap under the front foot, which has
come off the floor.
Obtain some solid packing material (hardwood,
plastic,etc) which fits firmly into the gap under
the foot.
Note: Do not use metallic materials that may
corrode, stain and/or damage floor coverings.
2
Wind both front feet up and roll the product out
ofposition.
Place the packing material in the location
diagonally opposite the front roller that lifts off
the floor.
Make sure the packing material stays in place
when the product is pushed back into position.
Ideally, the packing material is large enough
to rest against the back wall to prevent it from
moving when the cabinet is pushed into position.
Wall behind refrigerator
For example: if this foot lifts off the floor when
pushing gently on the top front of the refrigerator
Packing material goes under rear roller
diagonally opposite front foot that lifts
Stabilising your refrigerator
3
Roll the refrigerator back into position and adjust front feet as per ‘Positioning your
refrigerator’ step
3
(check alignment and door closing action are satisfactory).
Make small adjustments to front feet where necessary.
Check that the product is stable (all four feet are on the floor). If not,
repeat
1
and
2
.
This foot lifts off the floor when
top front is gently pushed back
Example only
Unlevel floor
12
INSTALLATION INSTRUCTIONS
Before you start using the Ice & Water or Automatic Ice function
Before first use, you need to flush water through the filter to remove impurities or
trapped air in the water tank and filter system.
For Ice & Water
Press the water dispenser pad to dispense 1gal (4L) of water.
– Wait for 2minutes before dispensing again.
Dispense 1gal (4L) of water and then wait for another 2minutes.
– There may be carbon residue dispensed together with water. This is not harmful,
and is normal during the flushing process.
Dispense another 1gal (4L) of water.
– This prevents excessive dripping of water from your dispenser.
There may be a few drips of water coming out of the dispenser for a few days after
installation. This is to clear the remaining trapped air in the dispenser.
Ensure your refrigerator has cooled for at least 2hours beforeuse.
For Automatic ice model
1
Press to turn on the ice maker. The light above the button will illuminate indicating
the ice maker is on.
2
Press , and together for 4 seconds then close the doors. The ice tray will empty
the water into the bin below. The ice tray will only empty after the doors are closed.
3
Repeat step
2
to remove dust in the ice tray collected during manufacture
and transport.
4
Empty the water, dry the bin and return it correctly.
5
Once your ice maker is turned on the first bin of ice may be discolored. This is not
harmful and normal during the flushing process. Discard the first full bin of ice made.
Your ice maker is now ready for use.
Note: The performance of your water filter will increase with use, reaching optimum
performance after two to three full bins of ice.
Water dispenser
13
INSTALLATION INSTRUCTIONS
Before placing food in the fresh food or freezer compartments
Remove all internal packaging. Ensure that all transit clips are removed from the
refrigerator. These are small rubber stoppers located at the back of the shelves.
Clean the inside of the appliance with a mix of warm water and a small amount of liquid
detergent. Use a soft cloth to remove dust collected during manufacture and transport.
Allow the refrigerator and freezer to run empty for 2 – 3 hours to allow each
compartment to cool to the appropriate temperature.
The appliance may have an odor on its initial operation, this will go when the
refrigerator and freezer have cooled sufficiently.
Energy efficiency
For the most energy efficient use of your appliance:
Ensure your refrigerator has adequate ventilation.
Do not cover your appliance with any material that will prevent air from flowing
aroundthe cabinet sides.
Ensure you vacuum around the appliance to remove dust and accumulated debris.
Keepthe appliance and its cabinetry free of dust by wiping down with a dry, lint-free
cloth (refer to section ‘Cleaning and caring for your refrigerator’).
Allow good clearances in front of air ducts within the cabinet for maximum cold
airdistribution.
Cool down hot foods before placing them in the appliance.
Do not overfill the compartments.
Keep door openings to a minimum.
Select a temperature setting that isn’t too cold.
Check your door seals for leaks.
14
ACTIVESMART™ SPECIAL FEATURES
SmartTouch control panel
The control panel is located in the
inside front of the refrigerator.
Itenables you to view and modify
all the features and options of
your refrigerator.
SmartTouch CONTROL PANEL FEATURES
Compartment Allows you to select which compartment to adjust
thetemperature.
Alarm mute Deactivates the door alarm for 20minutes.
Digital display Displays the set temperature of the compartments.
To change between Celsius and Fahrenheit on the display:
Press for 6seconds.
Colder Reduces the temperature of compartments.
Warmer Increases the temperature of compartments.
Fast Freeze Boosts the freezing speed by dropping the freezer
toitscoldest temperature for 12hours.
Bottle Chill Allows you to rapidly chill your beverage for a set time
of15minutes.
Ice On/Off Indicates when automatic ice maker is on or off.
Ice Boost Increases ice production up to 30% from standard
icemaking.
Key lock Indicates when the buttons on the control panel are disabled.
Filter change
indicator
Icon will illuminate indicating when the water filter
requireschanging.
Sabbath mode All alarms, lights and displays are deactivated for 80hours.
Key mute Deactivates sounds of all button presses.
SmartTouch control panel variants for
ActiveSmart™ refrigerators. Special features
available only on selected models.
15
ACTIVESMART™ SPECIAL FEATURES
External display
This display enables you to lock the water dispenser; indicates to you when ‘Bottle Chill’
is activated and when your water filter requires changing.
EXTERNAL DISPLAY FEATURES
Dispenser lock button
and LED light
Locks/unlocks the water dispenser.
When locked the LED above the button will illuminate.
Bottle Chill indicator Icon will illuminate indicating when ‘Bottle Chill’
isactivated and flashes when beverage is ready.
Filter change
indicator
Icon will illuminate indicating when water filter
requires changing.
Electronic external display
16
Humidity control system
Humidity control lids
The control lids are fitted to the fruit and vegetable bins of your refrigerator.
These lids provide a humid microclimate to extend the storage times of fruit
andvegetables.
The lids have specially designed grooves that retain moisture to prevent condensation
from dripping onto the fruit and vegetables at times of high humidity.
Temperature control
Once you turn on your refrigerator for the first time, the cooling system will
automatically cool all compartments to their set temperatures.
– This will take between 2 – 3 hours.
The internal control panel enables you to change and control the temperature of
all compartments accurately and independently regardless of the temperature or
humidityof the surroundings whether it is summer or winter.
Check the operation of your refrigerator once every 4hours for the first 24hours.
If at any time you notice that the refrigerator is not cooling properly, call your installer/
Fisher & Paykel trained and supported service technician to verify the unit is operating
properly. Take immediate steps to prevent food from spoiling by storing in another
refrigerator or freezer.
The internal control panel default setting is to show the set temperature for the fresh
food compartment.
Adjusting the temperature — Fresh food compartment
Press once to adjust the fresh food compartment temperature.
The fresh food compartment light will illuminate.
Press to increase the temperature, press to decrease thetemperature.
Adjusting the temperature — Frozen food compartment (freezer)
Press twice to adjust the frozen food compartment temperature.
The frozen food compartment light will illuminate.
Press to increase the temperature, press to decrease thetemperature.
ACTIVESMART™ OPERATING INSTRUCTIONS
17
ACTIVESMART™ OPERATING INSTRUCTIONS
Door alarms
If the fresh food compartment door is left open, the alarm will beep after 90seconds,
ifthe freezer door is left open the alarm will beep after 60seconds.
If either of the doors remains open, subsequent beeps will sound every 30 seconds
for5minutes.
If either door remains open for 5minutes or longer, an alarm will sound continuously
and the interior compartment light(s) will turn off.
Alarm Mute
To activate, press once.
The light above the button will illuminate to indicate the refrigerator is muted.
If the doors are left open for 5minutes or more, the compartment light turns off
andnormal door alarms are suspended.
‘Alarm Mute’ will deactivate after 20minutes.
To deactivate manually, press again.
Closing the door also deactivates the ‘Alarm Mute’
Note: When the fresh food or freezer compartment door is left open for longer periods
of time, food quality and/or safety may be compromised.
Key Mute
Key mute allows you to silence all button presses.
To activate key mute, press for 4seconds.
The icon on the internal control panel illuminates.
Once key mute is activated, all key sounds are silenced.
Door alarms and the ‘Bottle Chill’ alarm are still operational.
Deactivate by pressing for 4 seconds, the icon will no longer illuminate.
Key Lock
‘Key Lock’ allows you to disable the buttons on the internal control panel.
This is useful when cleaning your refrigerator.
To activate ‘Key Lock’ press and together for 4seconds.
The icon on the internal control panel will illuminate.
Pressing any of the buttons will sound several beeps to tell you that they are disabled.
‘Key Lock’ will not automatically deactivate. To deactivate, press the and buttons
for 4seconds.
The icon will not illuminate.
18
ACTIVESMART™ OPERATING INSTRUCTIONS
Sabbath Mode activation
In Sabbath mode, alarms, lights and displays are deactivated for 80 hours.
To activate Sabbath mode, press , and together for 4seconds.
– The icon on the internal control panel will illuminate.
Once in Sabbath mode:
The interior light will not turn on when you open the refrigerator.
The door alarms will not operate.
The display will not illuminate, except the Sabbath mode icon.
The internal and external control panels will not operate.
Sabbath mode automatically deactivates after 80 hours.
To deactivate manually, press , and together for 4seconds.
– The icon on the internal control panel will not illuminate.
Note: If you turn off your refrigerator while in Sabbath mode it will resume automatically
once the refrigerator is switched on again.
Using your water dispenser
Ensure you have followed the steps outlined in ‘Before you
start using the Ice & Water or Automatic Ice function’ prior to
your first use of the water dispenser.
Dispensing
Your water dispenser is designed for one-handed operation.
To dispense water, gently press the dispensing pad with a
glass or container.
To stop the flow of water, simply pull your glass or container
away from the dispensing pad.
Pressing hard against the dispensing pad will not increase the
flow or dispense more water.
IMPORTANT!
To avoid damage to property or personal injury do not put
hands, fingers or objects up the dispenser opening.
Dispenser Lock
The dispenser lock is located on the external display and
can be activated to prevent water from being dispensed.
Thisisuseful when you are cleaning the external display or
when there are small children around.
To activate dispenser lock, press for 4seconds.
The light above the button will illuminate.
When the dispenser pad is pressed, several beeps will sound
to alert the user that water cannot be dispensed.
To deactivate dispenser lock and dispense water, press the
for 4seconds. The light above the button will notilluminate.
Water dispenser
Dispenser Lock
19
ACTIVESMART™ OPERATING INSTRUCTIONS
Water filter
The water supplied to your refrigerator is filtered to remove impurities through a filter
located internally at the top right corner of the refrigerator. Replace your filter cartridge
every 6months.
There is a replacement indicator icon on the internal control panel (Ice & Water and
Automatic Ice models) and external display which will appear when the filter needs
replacing. The icon will flash, as a reminder, when water isdispensed.
Replacement filter cartridges are available from your Fisher & Paykel dealer, online or
from a Fisher & Paykel service technician. The details of the replacement filter cartridge
are labelled on the cartridge.
Changing the water filter cartridge
Guidance of how to replace your water filter and reset your indicator icon can be
found at fisherpaykel.com/water-filter.
20
Using your ice maker
Ice On/Off
Your ice maker is designed to automatically dispense ice
into the ice storage bin below until it detects the bin is
full. The more ice you use, the more it makes.
First use
The ice maker will be off when you turn your
refrigeratoron for the first time after installation.
Thelight above the ‘Ice On/Off’ icon will be off.
1
To turn your ice maker on press to turn on the
ice maker. The light above the button will illuminate
indicating the ice maker is on.
2
Press the , and together for 4 seconds then close
the doors. The ice tray will empty the water into the bin
below. The ice tray will only empty after the doors are closed.
3
Repeat step
2
to remove dust in the ice tray collected during manufacture
and transport.
4
Empty the water, dry the bin and return it correctly.
5
Once your ice maker is turned on the first bin of ice may be discoloured. This is not
harmful and normal during the flushing process. Discard the first full bin of ice made.
Your ice maker is now ready for use.
Carry out the above steps after a holiday/vacation or extended periods of not using ice.
Note: The performance of your water filter will increase with use, reaching optimum
performance after two to three full bins of ice.
ACTIVESMART™ OPERATING INSTRUCTIONS
Ice bin and scoop
Turning ice maker on
21
ACTIVESMART™ OPERATING INSTRUCTIONS
Turn your ice maker off if:
There is no water supply for several hours.
You are removing the ice storage bin for a period of time.
You are going on holiday/vacation.
Information about your ice maker
Your automatic ice maker will produce approximately eight cubes of ice every
3–4hours, depending on the freezer compartment temperature and the number
ofdoor openings.
When the ‘Ice Boost’ function is activated, ice production will increase up to 30% from
standard ice making.
The ice cube tray will fill with water.
When cubes are frozen, they will be ejected from the ice tray into the ice storage bin.
Ice making will continue until the storage bin is full.
Ice making will resume once you start to use the stored ice.
Your Ice & Water model comes with a smaller ice bin inside the larger freezer bin.
Attached to the ice storage bin is the scoop for the ice. This scoop provides hygienic
access to the ice.
If a large amount of ice is required, remove an ice storage bin and allow ice to fall into
the larger bin.
For maximum ice storage, level the stored cubes with the ice scoop.
If ice is not used often, old cubes will become cloudy, taste stale, will shrink and may
stick together. Empty the ice storage bin periodically and wash in lukewarm water.
Drythoroughly and place back into the correct position.
IMPORTANT!
Avoid contact with the moving parts of the ice maker ejector mechanism,
and do not place your fingers on the automatic ice making mechanism while the
refrigerator is inoperation.
Do not use ice cubes that may have become discolored, usually with a
green-blue color. If such discoloration is noted, discard the ice cubes and contact
your Fisher&Paykel trained and supported service technician.
Ensure the ice maker is connected to the filter and to a drinkable water supply only.
Installation of the water connection to the ice maker must be completed by a
Fisher&Paykel trained and supported service technician or a qualified plumber.
22
ACTIVESMART™ OPERATING INSTRUCTIONS
Bottle Chill
This function allows you to rapidly chill your beverages in the freezer for a set
time of 15minutes. The time taken to chill depends on the size of your beverage.
Ifyourbeverage is not cold enough after 15minutes, return it to the freezer and
resetthe ‘Bottle Chill’ function.
To activate, press on the internal display. The ‘Bottle Chill’ light will illuminate when
the function is activated. The icon will illuminate on the external display.
An alarm will sound after 15minutes to remind you to remove your beverage.
– The icon will flash on the external display. Pressanybutton on the external
display to silence the alarm.
To deactivate ‘Bottle Chill’ before 15minutes, press again on the internal control panel.
When ‘Bottle Chill’ is deactivated, the light will not illuminate and the icon is not visible
on the external display.
Fast Freeze
‘Fast Freeze’ boosts the freezing speed by dropping the freezer to its coldest
temperature for 12hours, which helps to retain freshness, texture and taste during the
freezing process.
To activate, press on the internal display. The ‘Fast Freeze’ light will illuminate when
the function is activated.
To deactivate before the 12hours has elapsed, press again.
When ‘Fast Freeze’ is deactivated the light is off.
For best results activate the function before it is required. Alternatively, activate it
whenplacing food into the freezer.
Ice Boost
This function is for use when you require more ice, eg for a party. The ‘Ice Boost’
function increases ice production up to 30% from standard ice making and deactivates
automatically after 24 hours.
When you first turn your ice maker on, the ‘Ice Boost’ function is off.
To turn this function on, press button. The light above the button will illuminate
when the ‘Ice Boost’ function is on.
The ‘Ice Boost’ function is paused once your ice bin is full.
To manually deactivate this feature press again. The light above the button will
not illuminate.
Activating the ‘Ice Boost’ function will automatically turn on ice making.
Deactivating ice making automatically deactivates the ‘Ice Boost’ function.
23
ACTIVESMART™ OPERATING INSTRUCTIONS
Bottle holder (where fitted)
The bottle holders can be used to store a variety of bottles.
To position the bottle holder in your refrigerator, slot the back edge of the bottle holder
onto the back trim of any shelf in the fresh food compartment.
Unused bottle holders can be stacked up on top of one another so they do not take up
unnecessary shelf space.
Bottles are best stored with the neck of the beverage facing the front of the refrigerator.
Glass shelves
Standard glass shelves can not be repositioned in your refrigerator.
Refer to ‘Cleaning and care — Shelving’ for details on
how to remove the standard glass shelves for cleaning.
Cantilever glass shelves — half-width and full-width
The cantilever glass shelves are designed to be
strongand versatile.
The half-width and full-width shelves are removable
and can be repositioned in your refrigerator.
Place the half-width shelves side-by-side when
youstore large items such as platters.
Place the half-width shelves at different levels to
maximise the storage space when you store items
ofvarying heights.
To remove for repositioning
1
Hold the front and back edge of the shelf firmly A.
2
Push the shelf up vertically to dislodge from
backsupport lugs b.
3
Slide the shelf towards you c.
Drip tray
The drip tray is designed to fit into the bottom of the
water dispenser panel.
To insert the tray ensure the rounded
sides are fitted into the dispenser
panefirst.
The purpose of the tray is to
capture drips of water that may
fallafterdispensing.
The tray can be removed for cleaning.
Drip tray
A
b
c
24
Exterior
Stainless exterior doors
Clean the exterior door with liquid dishwashing detergent dissolved in warm water
andasoft cloth.
Dry the door with a lint-free cloth.
Do not use any abrasive, stainless steel cleaners or solvents on the door surface.
Other exterior surfaces
Clean all other exterior surfaces with a mix of warm water and liquid dishwashing
detergent, and a soft cloth.
Rinse with clean water and dry with a clean, lint-free cloth.
Door gasket
Clean the magnetic door gasket every three months with a toothbrush,
and liquid detergent dissolved in warm water.
Apply petroleum jelly lightly on the hinge side of the gasket to ensure
cleanlinessandmaintain a good seal.
Cabinet surround
To maximise operating efficiency regularly vacuum
the flooring around your refrigerator.
Cleaning behind your refrigerator is required
once or twice a year.
Wind up the feet and carefully ease the
refrigerator out of its position. Switch off
andunplug.
Vacuum the flooring behind your
refrigerator and the rear compartment cover
(wherefitted) to remove dust accumulation.
Useadry lint-free cloth to clean the
refrigerator walls and surrounding cabinetry.
After cleaning, plug in and switch on.
Pushtheappliance into position and wind
feetdown.
WARNING!
Electric Shock Hazard. Do not remove rear compartment cover.
This may expose you to the risk of an electric shock.
CLEANING AND CARE
Cleaning the rear compartment cover
25
CLEANING AND CARE
External display and water dispenser
Activate the ‘Dispenser lock’ function to prevent water from dispensing when cleaning
refer ‘Dipenser lock’ section for details.
Clean the pad and interface panel with a damp, soft lint-free cloth.
Drip tray
To clean, remove the drip tray from the dispenser panel
Pull the two halves of the tray apart.
Clean with liquid detergent dissolved in water and a soft lint-free cloth.
Rinse with clean water and dry with a clean, lint-free cloth.
Securely clip the two halves together.
Re-insert the drip tray back into the dispenser panel.
Interior
It is important to keep the interior of the refrigerator and freezer clean to help
preventfood from becoming contaminated during storage.
The amount and types of food stored determines how often cleaning should be
carriedout in the refrigerator (ideally once every 1–2 weeks).
Remove the shelves from cabinet and door. Wash shelves and storage bins in warm
water and detergent; rinse in clean water and dry before replacing.
Wipe all interior surfaces, including all door shelves, using only liquid dishwashing
detergent dissolved in warm water or baking soda dissolved in warm water
(add1tspofbaking soda to every 16.9 Fl Oz/500ml of water) and a soft lint-free cloth.
Rinse with clean water and dry with a clean, lint-free cloth.
Add a few drops of vanilla essence or vinegar to the water before cleaning to help
remove any odor of “stale refrigerator”.
Do not use harsh chemicals, abrasives, ammonia, chlorine, bleach, concentrated
detergents, solvents or abrasive scouring pads on any part of your refrigerator.
Some ofthese chemicals may dissolve, damage and/or discolor the interior of
yourrefrigerator.
Glass shelves (including cantilever) and Bottle Holders
Clean with liquid detergent dissolved in warm water and a soft lint-free cloth.
Rinse with clean water and dry with a clean, lint-free cloth.
26
CLEANING AND CARE
Ice storage bin
Clean your ice bin and discard any old ice in the bottom of the bin(s) regularly
Use only liquid detergent dissolved in warm water and a soft lint free cloth when
cleaning. Rinse with clean water and dry with a clean, lint-free cloth.
Ensure that the ice scoop is placed in correct position in the bin, right hand side or
atthe front of the bin (model dependent).
It is important to regularly clean your ice bin and discard any old ice in the bottom
ofthe bin. Do not clean the ice maker components.
Turn OFF the ice maker before you leave for a vacation/holiday.
On your return, turn on the ice maker and discard the first bin of ice.
Refer to ‘Using your ice maker’ section.
IMPORTANT!
Many commercially available cleaning products contain solvents that may
attacktheplastic components of your refrigerator and cause them to crack.
Itisimportant to use only warm water and a small amount of liquid dishwashing
detergent on any components inside and outside your refrigerator. Avoid using
anti-bacterial cleaning products on either the interior or exterior of the cabinet as
theymay cause rusting of metal components and cracking of plastic components.
Holiday/Vacation
Before leaving:
Turn the ice maker to OFF on the internal control panel.
Shut off the water supply to the refrigerator.
On return:
Refer to ‘Using your ice maker’ for details.
27
CLEANING AND CARE
How to remove shelving and bins for cleaning
Shelving
To remove a shelf:
1
Hold the shelf firmly and pull the shelf towards you A.
2
Lift the shelf up vertically b.
3
Slide the shelf towards you c.
Note: Refer to ‘ActiveSmart™ operating instructions’ – ‘Glass shelves’ for details on how
to remove cantilever glass shelves
Humidity control lid
To remove:
1
Remove the shelf directly above the bins, follow the steps above.
2
Hold the lid firmly and lift the outside edge of the lid up vertically A.
3
Slide the lid towards the outside wall of the fridge until the lid unclips from the
centre bracket b.
4
Pull the lid towards you.
A
b
c
b
A
28
Fixed bins
To remove:
1
For ease of removal, empty food from the bin first.
2
Hold the centre front of the bin handle.
3
Lift vertically to unclip from the runners and pull bin towards you to remove A .
4
Push both runners back into refrigerator b.
To replace:
1
Extend the runners out from your refrigerator.
2
Place the bin on top of the runners.
3
Push the bin down slowly until you feel it clip.
Note: The freezer bins are permanently fixed. They cannot be removed from the freezer
compartment. To clean simply wipe with a soft, damp cloth.
IMPORTANT!
Ensure that bins are securely clipped onto the runners before use.
Bin runners are pre-lubricated, and will not need to be re-lubricated during their life.
Do not attempt to clean grease from the runners, as this will affect their ability to
function. Do not immerse runners in water.
Freezer bins
The top and bottom bins can be removed by lifting the bins vertically out of the runners.
To remove the center bin:
1
For ease of removal, empty food from the bin first.
2
Push down on the clips on both sides of the bin
3
Lift vertically to unclip from the runners and pull bin towards you to remove.
4
Push both runners back into refrigerator.
To replace the center bin:
1
Extend the runners out from your refrigerator.
2
Place the bin on top of the runners.
3
Push the bin down slowly until you feel it clip.
A
b
A
CLEANING AND CARE
29
FOODCARE
For best food care
Store only high-quality, fresh food in your appliance.
Store perishable foods in the appliance immediately after purchase. Storingatroom
temperature increases the rate of deterioration and can allow harmfulmicrobialgrowth.
Foods such as meat, poultry and seafood should be well wrapped or sealed in
suitablepackaging to prevent dehydration, color deterioration, loss of flavor, and
transfer ofodor.
– We recommend storing these foods on the bottom shelf of your appliance
orinone of the bins to prevent potential spills and cross-contamination with
otherfoods.
Ensure hot foods and beverages are cooled sufficiently before placing them into
theappliance. Hot items may cause other foods to warm to unsafe temperatures. Hot
itemsmayalso cause sealed items to sweat/condensate — which is undesirable.
Beverages are best stored standing upright in the door shelves or on the bottle
racksprovided.
Ensure raw and cooked foods are stored separately to avoid cross-contamination.
Consume food items within the recommended storage times. Discard foods that
showsign of spoilage.
Keep door openings to a minimum to maintain optimum storage temperatures inside
your appliance.
We recommend using ‘Fast Freeze’ when you are adding food items toyour appliance,
such as after grocery shopping. This feature will ensure the food ischilled/frozen within
the shortest period of time, locking in the freshness andextending the shelf life of
your food.
Items stored in your refrigerator
Dairy items such as butter and cheeses should be stored in the covered door shelf
tominimize any transfer of odor or odor absorption from other foods.
Eggs should be stored in their carton to avoid absorption of strong odors through
theirporous shell structure.
Items stored in your freezer
We recommended cooling carbonated beverages only when the ‘Bottle Chill’ function
isactive.
– Do not store carbonated drinks without this function in the freezer.
Failure toremove beverages could lead to freezing liquid and the likelihood
ofbottle/canexplosion.
Ensure air is removed from packaging to avoid large formation of ice crystals and
prevent freezer burn.
To maintain freshness and quality, we recommend defrosting foods in the refrigerator.
Ensure partially or fully defrosted foods are never re-frozen — cook immediately.
30
MOVING OR STORING YOUR APPLIANCE
If your refrigerator is turned off for any reason, wait 10 minutes before turning it back
on. This will allow the refrigeration system pressures to equalise before restarting.
Moving your refrigerator
Turn off the refrigerator and unplug from the power point. Remove all food.
Turn the adjustable feet to the right as far as they will turn.
Ease the refrigerator out of its position. Tuck the power cord away, tape the shelves in
place and tape the doors closed. If the cabinet needs to be placed at an angle or laid
down, carefully lay it on its side (the left hand side when viewed from the front).
Relocate and install. If the appliance has been left on its side for any length of time,
leave it standing upright as long as you can (a few hours) before turning on.
Storing your refrigerator
When storing your cleaned appliance, leave the doors open. This allows air to circulate
and prevents the build up of bacteria and moulds.
Before using again, clean well using a mixture of warm water and a small amount of
liquid dishwashing detergent. Rinse with clean water and dry with a soft lint-free cloth.
Holiday/Vacation time
Leave your refrigerator operating while you are on holiday/vacation.
31
ACTIVESMART™ SOUNDS
Normal refrigerator sounds
Your refrigerator is designed with innovative ActiveSmart™ features that can produce
sounds that may be different from your old refrigerator.
Normal operational sounds include:
Fan air flow sound. ActiveSmart™ refrigerators have fans which change speed
depending on demand. During cooling periods, such as after frequent door openings,
fans circulate the cold air in the refrigerator and freezer compartments producing some
air flow sound. This is quite normal.
Cracking or popping sound which may occur when the defrost function is operating.
Running water sound. This is the liquid refrigerant in the system and can be heard as
aboiling or gurgling noise.
An audible hissing sound after closing the freezer door. This is due to the pressure
difference between the warm air that has entered the cabinet and suddenly cooled,
andthe outside air pressure.
Other sounds may be heard for the following reasons:
– Cabinet not level.
– Floor uneven or weak.
– Bottles or jars rattling on shelves.
If this is your first refrigerator with an ice maker, you will hear occasional sounds that
may be unfamiliar. They are normal ice making sounds and are not cause for concern.
The following sounds are normal with the operation of an ice maker:
– Motor operation (low humming).
– Running water as the ice maker and/or water tank fills.
– Water valve opening and closing (hissing sound).
– Ice being loosened from the ice moulding tray (cracking).
– Ice dropping into bin (clunking).
32
TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care
Centre or online at fisherpaykel.com (this service is available to selected markets only).
PROBLEM POSSIBLE CAUSES WHAT TO DO
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
Light not
working.
Light not functioning. The LED light cannot be serviced by
the user. Contact your Fisher & Paykel
Dealer or Fisher & Paykel trained
and supported service technician.
Refrigerator not working. Check refrigerator is turned on at wall.
Light and
display not
working.
Product in ‘Sabbath Mode’.
Press and hold
, and together
for 4 seconds.
Motor operates
for long periods.
Hot weather. Minimise door openings to allow
temperature to stabilise.
Frequent door openings.
Large amount of food
recentlyadded.
Temperature control set
toolow.
Refer to section
‘Temperature control’.
Doors not sealing properly. Check that cabinet is level and
gasket seals are clean.
Storage
compartments
too warm.
Temperature setting
not correct.
Refer to section
‘Temperature control’.
Frequent door openings. Minimise door openings to allow
temperature to stabilise.
Large amount of food
recentlyadded.
Food freezing in
the refrigerator.
Temperature setting
not correct.
Refer to section
‘Temperature control’.
Food placed directly in front
of air outlets.
Move chill sensitive foods away from
the centre back of the shelves.
Unfamiliar
noises.
Cabinet not stable or level. Refer to sections
‘Installation instructions’ or
‘ActiveSmart™ sounds’.
Freezer is defrosting.
33
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Water in the
vegetable bins.
Condensation is formed by
the water produced by fruit
and vegetables.
A small amount of condensation
is beneficial for fruit and
vegetable storage.
Wipe out water with a cloth.
Exterior of
cabinet is warm.
This is normal.
Warm spot
on central
door seal.
You may feel a warm spot
at times on the central
seal between the two
refrigerator doors.
This is perfectly normal and is part
of the normal refrigerator operation.
Condensation
on outside of
refrigerator/
freezer.
Not unusual during periods of
high humidity.
Wipe dry.
Condensation
inside fresh food
compartment.
Frequent or long
door openings.
Minimise door openings.
Door gasket leaking. Check that gasket is sitting flat and
sealing tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Door handles
out of
alignment.
With time and usage,
movement may occur.
Refer to section ‘Installation
instructions’.
Tray/bin does
not slide in and
out evenly.
Packaging trapped. Check to ensure no food or
packaging is trapped behind
the tray/bin.
Runners not extending fully. Holding onto sides of tray/bin,
extend the runners fully by using a
firm pull — this will reset the runner.
Appliance
operating
inefficiently.
Accumulation of dust
on or behind the rear
compartment cover.
Refer to section ‘Cleaning and care’.
If problem persists please contact
Customer Care.
Cannot adjust
temperature
in frozen food
compartment.
Either Bottle chill, fast freeze
or ice boost is activated
Deactivate Bottle chill, fast freeze or
ice boost if function is not desired
34
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Automatic ice
maker does
notwork.
Ice maker has not been turned on. Switch on ice maker.
Bin is in the wrong way or there
is no bin in place.
Place bin so scoop is on the
left side.
Ice bin sits directly under ice
maker on top left side of freezer.
Water supply turned off or
not connected.
Connect water supply.
Freezer compartment not working. Contact Customer Care.
Water pressure too low. Check water pressure.
Water line kinked/squashed. Check water line for
kinks/squashing.
Filter clogged. Water filter may need replacing.
Ice cubes have
odour/taste.
Unsealed packages may be
transmitting odour/taste.
Old cubes need to be discarded.
Ensure food packaging is sealed.
Interior of freezer needs cleaning. Ice storage bin needs to be
emptied and washed.
Clean refrigerator.
Poor taste from incoming water. Filter may need to be replaced
with new one.
Force 2 – 3 ice tray flips.
Slow ice cube
freezing.
Door may have been left ajar. Close door.
Freezer compartment too warm. Turn temperature to a
colder setting.
35
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Wet ice/
iceclumping.
Low water pressure. Check water pressure.
Filter blocked. Replace filter.
Long freezer door openings. Gently tap ice with scoop to
unstick or, if large clumps occur,
empty ice bin and make new ice.
High ambient temperature.
Ice bin left out of freezer
compartment for a length of time.
Ice will stick together over time.
Filter warning
light
is
flashing.
Filter needs replacing. Replace filter as soon as possible.
Ice buildup
inside freezer
compartment.
Freezer door not closing tightly. Arrange items in freezer so door
can close tightly.
Check and clean door gasket seal.
Ice maker makes
unfamiliar
sounds or seems
too loud.
Normal ice maker operation. Refer to section ‘ActiveSmart™
sounds’.
Ice boost
function not
increasing
rate of ice
production.
Ambient temperature very warm. Minimise door openings.
Refrigerator is in high usage.
36
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Water has poor
taste/odour.
Refrigerator not used for an
extended period.
Dispense 1 gal (4L) of water so
fresh water supply is replenished.
New filter installed
Water dispenser
does not work.
Water supply turned off or
not connected.
Turn water on.
Press dispenser for 4minutes to
remove trapped air from water
line and to fill the water system.
Supply line may be blocked. Check supply for kinks or leaks.
On first installation there may be
air in water system.
To remove air, run 3/4 gal (3L) of
water through the dispenser.
Filter may be blocked and
need replacing.
Replace filter (see your service
and warranty booklet provided
with your refrigerator).
‘Dispenser Lock’ activated.
Press and hold the
button for
4seconds.
Water frozen in tank. Increase temperature to a
warmer setting in fresh food
compartment andfreezer.
Water in first
glass is warm.
Water dispenser not used for
extended period.
Discard first glass of
water dispensed.
Tank capacity used recently. Allow water time to cool.
Drips overflow
drip-shelf.
Air trapped in tank. Flush 3/4 gal (3L) water through
dispenser, stopping intermittently.
New filter installed. Dispense 1 gal (4L) of water
through the dispenser, and
then another 1 gal (4L) after
4 minutes.
Water flow
rate has
slowed down.
Filter cartridge is restricted. Replace filter as soon as possible.
37
MANUFACTURER’S SERVICE & WARRANTY
For details of your Manufacturer’s Warranty and contacts for servicing, please refer to
your separate ‘Service & Warranty’ book provided with your refrigerator.
This product has been designed for use in a normal domestic (residential environment).
This product is not designed for any commercial use. Any commercial use by the
customer will affect this product’s Manufacturer’s Warranty.
Complete and keep safe for reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Town
Country
US CA
862649A 10.19
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2019. All rights reserved.
The product specifications in this document apply to the specific
products and models described at the date of issue. Under our policy
of continuous product improvement, these specifications may change
at any time. You should therefore check with your Dealer to ensure this
dcoument correctly describes the product currently available.
