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20 21
PROBLEM POSSIBLE CAUSE SOLUTION
THE COFFEE IS
NOT HOT
There’s a power
outage.
WAIT FOR POWER TO
BE RESTORED.
THE COFFEE
TASTES BAD
Coffee grounds
other than for
an automatic
drip coffeemaker
were used.
USE COFFEE GROUNDS
RECOMMENDED FOR
AUTOMATIC DRIP
COFFEEMAKERS.
The ground
coffee-to-
water ratio was
unbalanced.
USE CORRECT
GROUND COFFEE-TO-
WATER RATIO.
The coffeemaker
needs cleaning.
CLEAN COFFEEMAKER
AS DESCRIBED IN
“MAINTAINING YOUR
COFFEEMAKER” SECTION.
THE GROUNDS
ARE IN THE
COFFEE
The filter is not
properly seated
in the basket.
SEAT FILTER PROPERLY
WITHIN THE FILTER
BASKET.
The filter
collapsed.
REMOVE FILTER AND
REPLACE.
THE “BREW
NOW” LED IS
FLASHING FAST
Not enough
water in water
reservoir.
Fill the water reservoir
above minimum level
marking.
Do you still have questions? You can call us toll-free at the
Consumer Service Department, 1-800-MR COFFEE
(1-800-672-6333) or you can visit us at www.mrcoffee.com.
SERVICE AND MAINTENANCE
Replacement Parts
• Coffee Filters – For better tasting coffee, we
recommend that you use a MR. COFFEE
®
brand 10–
12 cup basket-style paper filter or a MR. COFFEE
®
brand permanent filter. These filters are available at
most grocery stores.
• Water Filtration – Replacement water filtration disks
can be purchased through your local retailer, online
at www.mrcoffee.com, or by calling 1-800-MR-COFFEE
(1-800-672-6333) in the U.S. or 1-800-667-8623 in
Canada.
• Decanters – Please visit us online at www.mrcoffee.
com, or call 1-800-MR COFFEE (1-800-672-6333) in the
U.S. or 1-800-667-8623 in Canada for information on
where you can find a store that carries replacement
decanters.
Repairs
If your coffeemaker requires service, do not return
it to the store where you purchased it. All repairs
and replacements must be made by Sunbeam or an
authorized Sunbeam Service Center. If you live in the
U.S. or Canada, please call us at the following toll-free
telephone numbers to find the location of the nearest
authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
BVMC-PSTX_15ESM1.indd 21-22 1/26/15 2:17 PM
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