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11
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your
Washer” section.
Feet may not be in contact with
the oor and locked.
Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly.
Washer may not be level.
Check oor for exing or sagging. If ooring is uneven, a 19 mm (3/4")
piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Normal Regular cycle and Super or Large load size for
oversized, non-absorbent items such as small comforters or
poly-lled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Noises
Clicking or metallic
noises
Objects caught in washer drain
system.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to
call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as nal amounts of water are
removed during the Drain & Spin cycles.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the
washer. This is normal.
Water Leaks
Check the following for
proper installation:
Washer not level.
Water may splash off basket if washer is not level. Check that load is not
unbalanced or tightly packed.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for
leaks or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Washer not loaded as
recommended.
An unbalanced load can cause basket to be out of alignment and
cause water to splash off tub. See “Using Your Washer” for loading
instructions.
Washer not performing as expected
Washer won’t run
or ll, washer stops
working or wash light
remains on (indicating that
the washer was
unable to ll
appropriately)
Check for proper water supply. Both hoses must be attached and have water owing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
First try the solutions suggested here to possibly avoid the cost of a service call.
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