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13
FAQ
Forgot your password?
1. Press “forgot password” on the login page.
2. Enter your account email and click SEND.
3. Check your email (including spam folder) for the temporary password.
4. Open the app and log in using your account email and the
temporary password.
5. Create a new password.
How many users can access the RemoBell® S?
You can view RemoBell® S from up to 5 iOS/Android devices:
1. Open the app from your choice of device.
2. Log in using the same account email and password.
3. Enter a dierent prole name (this will show in the Viewers list).
Is a Cloud plan required?
The Cloud plan is not required. You will still be able to receive alerts, see and
communicate with your visitors, and access your activity log.
We do, however, highly recommend the Cloud plan. Without the plan, all
activity MUST be viewed in real time. Videos will not be saved and cannot be
accessed by the user or the Remo+ team. With the Cloud plan, you can save
video recordings and refer to them in the future. Video recordings are
protected with bank-level security.
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