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10
US
KD-50X85J / 43X85J only
1 Remove one side of the Table-Top
Stand at a time. Pull out the stand
while securing the TV with another
hand.
2 Repeat the previous step and
remove the other side of the
Table-Top Stand.
Note
• Do not remove the Table-Top Stand for any
reason other than to install corresponding
accessories on the TV.
• Be sure the TV is vertical before turning on.
To avoid uneven picture uniformity do not
power on the TV with the LCD panel facing
down.
• Place the TV with its screen facing down on
a level and stable surface covered with a
thick and soft cloth when removing the
Table-Top Stand from the TV to prevent
damaging the surface of the LCD display.
Troubleshooting
General troubleshooting for issues like:
black screen, no sound, frozen picture, TV
does not respond, or network is lost, do the
following steps.
1 Restart your TV by pressing the power
button on the remote control for about
five seconds. The TV will restart. If the TV
does not recover, try unplugging the AC
power cord then press the power button
on the TV and release it. Wait for two
minutes, and plug in the AC power cord.
Or, press the power button on the TV for
about 40 seconds until the TV turns off.
2 Refer to the Help menu by pressing HELP
on the remote control.
3 Connect your TV to the Internet and
perform a software update. Sony
recommends you to keep your TV
software updated. Software updates
provide new features and performance
improvements.
4 Visit Sony support website (information
provided at the end of this manual).
5 Perform the factory data reset.
When you plug in the TV, the TV may not
be able to turn on for a while even if you
press the power button on the remote
control or the TV.
It takes time to initialize the system. Wait for
about one minute, then operate it again.
How to reset the TV to factory settings
WARNING: The reset will clear all of your
customized settings including the parental
lock setting.
• You can reset the TV to factory settings by
selecting [Factory data reset]. How to select
[Factory data reset], refer to the online Help
Guide.
• To force factory data reset, unplug the AC
power cord. Press and hold button on the
TV, then plug in the AC power cord.
• For security purposes, be sure to remove all
personal and account information before
discarding, selling or passing your TV to
someone else by: unlinking/unregistering,
signing out of and deactivating all network
services as well as factory reset the TV.
The remote control does not function.
• Replace the batteries.
The parental lock password has been
forgotten.
• Enter 4357 for the PIN and enter the new PIN.
The restricted profile password has been
forgotten.
• Perform the force factory data reset.
For more information on
troubleshooting, refer to
the Help Guide.
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