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Digital Music Player
NW-WS413/WS414
Use this manual when you have troubles or when you need to know how to use your
WALKMAN
®
.
The color of Walkman sold in some countries/regions may differ from those shown above.
The recommended application for Windows computer has been changed to “Music
Center for PC”.
Help Guide

Table Of Contents
Help Guide NW-WS413/WS414 i
Getting Started 3
Customer Registration Website 20
Customer registration website 60
Before Use 21
Before first use 62
Walkman instruction manuals 64
Enjoying Using Your Walkman 22
3 steps to listening to music 65
Various ways to enjoy using your Walkman 68
Parts and Controls 23
Parts and controls 69
About the differences between the two types of earbuds 71
Changing the earbuds 73
Power/Charging 24
Turning the power on 75
Turning the power off 77
Charging the battery 79
Extending the battery life 81
Notes on charging the battery 82
Basic Operations 4
How to Place Your Walkman on Your Ears 25
How to place your Walkman on your ears 84
Improving the fit 86
Taking your Walkman off 88
LED Lamp 26
Confirming the Walkman status by the OPR lamp 90
Using Your Walkman while Swimming 27
Water resistant and dust proofing performance of this Walkman 92
Liquids that the water resistant performance specifications apply to 94
Changing the earbuds to Swimming earbuds 96
How the sound becomes muffled while you are swimming 98
If the sound becomes muffled while swimming 100
Notes while swimming in a pool or the ocean 102
Notes on charging the battery after swimming 104
Connecting Your Walkman to Your Computer 29
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Connecting to a computer 105
Notes on connecting your Walkman to a computer 107
Initializing/Updating 30
Restarting your Walkman 108
Resetting to the factory settings 110
Formatting memory 112
Updating the system software of your Walkman 114
Displaying your Walkman information 116
Using the Contents 31
About the differences between the two types of earbuds 71
Changing the earbuds 73
Transferring/Deleting Content 5
Operation Flow for Transferring Content to Your Walkman 32
Preparing content using a Windows computer 118
Preparing content using a Mac computer 120
Installing Music Center for PC 33
About Music Center for PC 122
Installing Music Center for PC 123
Installing Content Transfer 34
About Content Transfer 125
Installing Content Transfer 126
Importing Content to the Software 35
Importing and transferring content from media using Music Center for PC
128
Importing content on your Windows computer into Music Center for PC 130
Transferring Content to Your Walkman 36
Transferring content using Music Center for PC 132
Transferring content using Content Transfer 134
Transferring content using Explorer 136
Transferring content using the Finder 138
Notes for transferring content such as music from your computer 140
Deleting Content from Your Walkman 37
Deleting content from your Walkman using Music Center for PC 141
Deleting content from your Walkman using Content Transfer 143
Deleting content from your Walkman using Explorer 145
Deleting content from your Walkman using the Finder 147
Operating with Music Center for PC 38
Deleting content imported to Music Center for PC 149
TOC-2

Music 6
Playing Music 39
Preparing music 151
Playing music 153
Volume operation (Only for countries/areas complying with European and
Korean Directives) 155
Adjusting the volume 157
Skipping to the previous/next song 159
Fast-forwarding/fast-rewinding the current song 161
Skipping to the previous/next folder/playlist/album 163
Shuffle playback 165
Repeat playback 167
Repeatedly playing the current song 169
Changing the playback order to Folder Play/Playlist Play/Album Play 171
Deleting Songs 41
Deleting songs 173
Music Settings 42
Moderating the differences in volume level between songs 175
Limiting the volume 177
Ambient Sound Mode 7
What is Ambient Sound Mode? 43
What is Ambient Sound Mode? 179
Using the Ambient Sound Mode 44
Selecting an Ambient Sound Mode 181
Announcement 8
Precautions 45
Notes on handling your Walkman 183
Notes on headphones 186
Notes on the software 187
Notes while swimming in a pool or the ocean 102
Notes on charging the battery after swimming 104
Maintenance of your Walkman 188
Customer Support Website 47
Customer support website 191
Specifications 9
Specifications 48
Specifications 193
Battery life 195
TOC-3

Maximum recordable number of songs and time (Approx.) 197
Supported formats 199
System requirements 201
Contents 203
Troubleshooting 10
What Can I Do to Solve a Problem? 50
What can I do to solve a problem? 205
Customer support website 191
Q&A 11
Operation 51
Your Walkman does not operate or the power does not turn on. 207
Your Walkman does not work properly. 209
Your Walkman power turns off or on automatically. 210
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman
was washed in the washing machine. 211
The earbuds supplied with the headphones are missing. 213
You want to back up the content such as music stored on your Walkman.
214
You want to find the product name (model name) of your Walkman. 215
The voice guidance “Check the volume level” is heard. 216
Sound 53
There is no sound. 217
Content such as music suddenly stops during playback. 218
Noise is generated. 219
Volume cannot be turned up, or the volume remains low when the playback
volume is turned up. 221
Sound is interrupted or skips. 222
Power 54
You cannot charge your Walkman. 223
How long is the life of the built-in rechargeable battery? 225
The rechargeable battery needs to be replaced. 226
The battery life is short. 227
How long is the standard battery duration? 229
How long does it take to charge the battery? 230
Connection to a Computer 55
The computer does not recognize your Walkman. 231
You cannot install software to your computer. 233
The progress bar on the install screen does not proceed while installing the
TOC-4

software. 235
Your Walkman is not recognized by Music Center for PC. 236
Content such as music cannot be transferred from the computer to your
Walkman. 237
Playing/Deleting Content 56
You cannot play content such as music transferred to your Walkman. 239
Content such as music suddenly stops during playback. 218
Playback progresses to the next album when repeat playback is set. 241
Songs are only played within a limited range such as within one album. 242
Water Resistant Performance 57
Sound becomes muffled when using your Walkman in water, such as when
swimming. 243
You dropped your Walkman in water. 244
Fitting 58
The headphones are not firmly seated on your ears. 245
The neckband part does not fit. 246
The earbuds do not fit. 247
Other 59
Your Walkman gets warm. 248
How to Use 12
Troubleshooting 17
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Digital Music Player
NW-WS413/WS414
Transferring/Deleting Content
Operation Flow for Transferring Content to Your Walkman
Installing Music Center for PC
Installing Content Transfer
Importing Content to the Software
Transferring Content to Your Walkman
Deleting Content from Your Walkman
Operating with Music Center for PC
Help Guide
How to Use
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Digital Music Player
NW-WS413/WS414
How to Use
Getting Started
Customer Registration Website
Customer registration website
Before Use
Before first use
Walkman instruction manuals
Enjoying Using Your Walkman
3 steps to listening to music
Various ways to enjoy using your Walkman
Parts and Controls
Parts and controls
About the differences between the two types of earbuds
Changing the earbuds
Power/Charging
Help Guide
List of Topics
12

Turning the power on
Turning the power off
Charging the battery
Extending the battery life
Notes on charging the battery
Basic Operations
How to Place Your Walkman on Your Ears
How to place your Walkman on your ears
Improving the fit
Taking your Walkman off
LED Lamp
Confirming the Walkman status by the OPR lamp
Using Your Walkman while Swimming
Water resistant and dust proofing performance of this Walkman
Liquids that the water resistant performance specifications apply to
Changing the earbuds to Swimming earbuds
How the sound becomes muffled while you are swimming
If the sound becomes muffled while swimming
Notes while swimming in a pool or the ocean
Notes on charging the battery after swimming
Connecting Your Walkman to Your Computer
Connecting to a computer
Notes on connecting your Walkman to a computer
Initializing/Updating
Restarting your Walkman
13

Resetting to the factory settings
Formatting memory
Updating the system software of your Walkman
Displaying your Walkman information
Using the Contents
About the differences between the two types of earbuds
Changing the earbuds
Transferring/Deleting Content
Operation Flow for Transferring Content to Your Walkman
Preparing content using a Windows computer
Preparing content using a Mac computer
Installing Music Center for PC
About Music Center for PC
Installing Music Center for PC
Installing Content Transfer
About Content Transfer
Installing Content Transfer
Importing Content to the Software
Importing and transferring content from media using Music Center for PC
Importing content on your Windows computer into Music Center for PC
Transferring Content to Your Walkman
Transferring content using Music Center for PC
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
14

Notes for transferring content such as music from your computer
Deleting Content from Your Walkman
Deleting content from your Walkman using Music Center for PC
Deleting content from your Walkman using Content Transfer
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
Operating with Music Center for PC
Deleting content imported to Music Center for PC
Music
Playing Music
Preparing music
Playing music
Volume operation (Only for countries/areas complying with European and Korean Directives)
Adjusting the volume
Skipping to the previous/next song
Fast-forwarding/fast-rewinding the current song
Skipping to the previous/next folder/playlist/album
Shuffle playback
Repeat playback
Repeatedly playing the current song
Changing the playback order to Folder Play/Playlist Play/Album Play
Deleting Songs
Deleting songs
Music Settings
Moderating the differences in volume level between songs
15

Limiting the volume
Ambient Sound Mode
What is Ambient Sound Mode?
What is Ambient Sound Mode?
Using the Ambient Sound Mode
Selecting an Ambient Sound Mode
Announcement
Precautions
Notes on handling your Walkman
Notes on headphones
Notes on the software
Notes while swimming in a pool or the ocean
Notes on charging the battery after swimming
Maintenance of your Walkman
Customer Support Website
Customer support website
Specifications
Specifications
Specifications
Battery life
Maximum recordable number of songs and time (Approx.)
Supported formats
System requirements
Contents
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Digital Music Player
NW-WS413/WS414
Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
What can I do to solve a problem?
Customer support website
Q&A
Operation
Your Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the
washing machine.
The earbuds supplied with the headphones are missing.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
Help Guide
List of Topics
17

The voice guidance “Check the volume level” is heard.
Sound
There is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Sound is interrupted or skips.
Power
You cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
How long does it take to charge the battery?
Connection to a Computer
The computer does not recognize your Walkman.
You cannot install software to your computer.
The progress bar on the install screen does not proceed while installing the software.
Your Walkman is not recognized by Music Center for PC.
Content such as music cannot be transferred from the computer to your Walkman.
Playing/Deleting Content
You cannot play content such as music transferred to your Walkman.
Content such as music suddenly stops during playback.
Playback progresses to the next album when repeat playback is set.
Songs are only played within a limited range such as within one album.
Water Resistant Performance
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Sound becomes muffled when using your Walkman in water, such as when swimming.
You dropped your Walkman in water.
Fitting
The headphones are not firmly seated on your ears.
The neckband part does not fit.
The earbuds do not fit.
Other
Your Walkman gets warm.
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Digital Music Player
NW-WS413/WS414
Before Use
Before first use
Be sure to read this manual before you use your Walkman for the first time.
Walkman instruction manuals
There are a wide variety of instruction manuals available in addition to this Help Guide.
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Help Guide
How to Use
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Digital Music Player
NW-WS413/WS414
Enjoying Using Your Walkman
3 steps to listening to music
This section explains how you can start enjoying using your Walkman after purchase in three simple
steps.
Various ways to enjoy using your Walkman
Your Walkman can do more than simply play back music. Get to know more about various ways you
can enjoy using the Walkman.
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Digital Music Player
NW-WS413/WS414
Parts and Controls
Parts and controls
This section introduces the functions of buttons, jacks, and other parts of your Walkman.
About the differences between the two types of earbuds
This section explains the characteristics of the two different types of earbuds.
Changing the earbuds
You can change the earbuds if the initially installed earbuds do not fit your ears correctly.
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How to Use
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Digital Music Player
NW-WS413/WS414
Power/Charging
Turning the power on
Turn on the power to start your Walkman.
Turning the power off
Turn off the power when not using your Walkman.
Charging the battery
Charge your Walkman by connecting it to a computer.
Extending the battery life
This section introduces various ways to reduce battery consumption such as frequently turning the
power off and changing various settings.
Notes on charging the battery
This section contains various notes about charging your Walkman.
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Digital Music Player
NW-WS413/WS414
How to Place Your Walkman on Your Ears
How to place your Walkman on your ears
Place your Walkman on your ears and adjust it to fit you.
Improving the fit
This section explains how to fit your Walkman better on your ears.
Taking your Walkman off
Instructions and notes for when you take your Walkman off your ears are explained.
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Help Guide
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Digital Music Player
NW-WS413/WS414
Using Your Walkman while Swimming
Water resistant and dust proofing performance of this Walkman
This section explains the water resistant and dust proofing performance of your Walkman.
Liquids that the water resistant performance specifications apply to
This section explains the types of liquid that the water resistant specifications of your Walkman apply
to.
Changing the earbuds to Swimming earbuds
You can change the earbuds if the initially installed earbuds do not fit your ears correctly while
swimming.
How the sound becomes muffled while you are swimming
This section explains the cases where the sound becomes muffled while swimming and how to
prevent those from happening.
If the sound becomes muffled while swimming
This section explains how to remove water from your ears and headphone sections.
Help Guide
How to Use
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Digital Music Player
NW-WS413/WS414
Connecting Your Walkman to Your Computer
Connecting to a computer
Connect your Walkman to a computer via USB to charge the Walkman or transfer data.
Notes on connecting your Walkman to a computer
This section contains notes on connecting your Walkman to a computer.
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Help Guide
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Digital Music Player
NW-WS413/WS414
Initializing/Updating
Restarting your Walkman
Restart your Walkman if operations become unstable.
Resetting to the factory settings
Reset your Walkman to the default settings.
Formatting memory
Initialize your Walkman by formatting the memory.
Updating the system software of your Walkman
Add new features to your Walkman by installing the latest system software.
Displaying your Walkman information
Check information such as model name and system software version.
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Digital Music Player
NW-WS413/WS414
Using the Contents
About the differences between the two types of earbuds
This section explains the characteristics of the two different types of earbuds.
Changing the earbuds
You can change the earbuds if the initially installed earbuds do not fit your ears correctly.
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Digital Music Player
NW-WS413/WS414
Operation Flow for Transferring Content to Your Walkman
Preparing content using a Windows computer
Installing the latest version of Music Center for PC, available on the Internet, enables you to import
CDs, manage content, and transfer them to the Walkman.
Preparing content using a Mac computer
Installing the latest version of Content Transfer, available on the Internet, enables you to transfer
content to the Walkman.
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NW-WS413/WS414
Installing Music Center for PC
About Music Center for PC
Music Center for PC is software that allows you to import content to your Windows computer,
manage the content and transfer it to your Walkman.
Installing Music Center for PC
Connect your Walkman to your Windows computer and install Music Center for PC.
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NW-WS413/WS414
Installing Content Transfer
About Content Transfer
Content Transfer is software that allows you to transfer content managed with iTunes or the Finder to
your Walkman.
Installing Content Transfer
Connect your Walkman to your Mac computer and install Content Transfer.
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NW-WS413/WS414
Importing Content to the Software
Importing and transferring content from media using Music Center for PC
This section explains how to import and transfer music from CDs using Music Center for PC.
Importing content on your Windows computer into Music Center for PC
You can organize a wide range of content such as music that you have already imported to your
Windows computer using other software together using Music Center for PC.
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Digital Music Player
NW-WS413/WS414
Transferring Content to Your Walkman
Transferring content using Music Center for PC
Use Music Center for PC to transfer content or playlists that are also managed on your computer to
your Walkman.
Transferring content using Content Transfer
Use Content Transfer to transfer content or playlists on your Mac computer or managed with iTunes
to your Walkman.
Transferring content using Explorer
Use drag-and-drop in Windows Explorer to directly transfer content to your Walkman.
Transferring content using the Finder
Use drag-and-drop in the Finder to directly transfer content to your Walkman.
Notes for transferring content such as music from your computer
When transferring files and folders to your Walkman by drag-and-drop, you need to make sure that
the default folder names remain unchanged and the hierarchy is correct.
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Digital Music Player
NW-WS413/WS414
Deleting Content from Your Walkman
Deleting content from your Walkman using Music Center for PC
Use Music Center for PC to delete content stored on your Walkman.
Deleting content from your Walkman using Content Transfer
Use Content Transfer to delete content stored on your Walkman.
Deleting content from your Walkman using Explorer
Use Windows Explorer to delete content stored on your Walkman.
Deleting content from your Walkman using the Finder
Use the Finder to delete content stored on your Walkman.
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Digital Music Player
NW-WS413/WS414
Playing Music
Preparing music
You need to transfer music from your computer to your Walkman in order to listen to music on the
Walkman.
Playing music
Play music that you transferred from your computer to your Walkman.
Volume operation (Only for countries/areas complying with European and Korean
Directives)
The voice guidance “Check the volume level” is meant to protect your ears when you turn the volume
up to a level that is harmful for your ears for the first time.
Adjusting the volume
Adjust the volume using the VOL + and - button. The volume can be adjusted in 31 steps.
Skipping to the previous/next song
Skip to the previous/next song.
Help Guide
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Fast-forwarding/fast-rewinding the current song
Fast-forward or fast-rewind the current song.
Skipping to the previous/next folder/playlist/album
Skip to the beginning of the previous or next folder/playlist/album quickly.
Shuffle playback
Set the playback mode to shuffle and play all the songs on your Walkman in random order.
Repeat playback
Play songs repeatedly.
Repeatedly playing the current song
Play the current song repeatedly.
Changing the playback order to Folder Play/Playlist Play/Album Play
You can change the playback order to Folder Play/Playlist Play/Album Play.
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Digital Music Player
NW-WS413/WS414
Music Settings
Moderating the differences in volume level between songs
This function prevents large differences in volume level from occurring when continually playing
songs that are recorded at different levels.
Limiting the volume
You can use AVLS (Automatic Volume Limiter System) to limit the maximum volume.
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Help Guide
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Digital Music Player
NW-WS413/WS414
Precautions
Notes on handling your Walkman
Important information for using your Walkman is explained.
Notes on headphones
Important notes for the headphones are explained.
Notes on the software
Important notes for the software are explained.
Notes while swimming in a pool or the ocean
This section contains notes for using your Walkman while swimming.
Notes on charging the battery after swimming
Important notes for charging the battery after swimming are explained.
Maintenance of your Walkman
Help Guide
How to Use
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Digital Music Player
NW-WS413/WS414
Specifications
Specifications
Details on the Walkman specifications (weight and memory size, etc.) are shown.
Battery life
The estimated battery usage time based on typical usage conditions and settings are explained.
Maximum recordable number of songs and time (Approx.)
The maximum recordable number of songs and time are explained.
Supported formats
The file formats that are supported by your Walkman are explained.
System requirements
Details on the system requirements needed to use your Walkman (the operating system version and
memory size, etc.) are shown.
Help Guide
How to Use
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Digital Music Player
NW-WS413/WS414
What Can I Do to Solve a Problem?
What can I do to solve a problem?
This section contains solutions for when your Walkman does not function as expected or if a problem
occurs during operation.
Customer support website
Visit the customer support website if you have any questions or issues with your Walkman.
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Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
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Digital Music Player
NW-WS413/WS414
Operation
Your Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was
washed in the washing machine.
The earbuds supplied with the headphones are missing.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
Help Guide
Troubleshooting
51

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Digital Music Player
NW-WS413/WS414
Sound
There is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume
is turned up.
Sound is interrupted or skips.
4-580-541-12(1)
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Troubleshooting
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Digital Music Player
NW-WS413/WS414
Power
You cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
How long does it take to charge the battery?
Help Guide
Troubleshooting
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Digital Music Player
NW-WS413/WS414
Connection to a Computer
The computer does not recognize your Walkman.
You cannot install software to your computer.
The progress bar on the install screen does not proceed while installing the software.
Your Walkman is not recognized by Music Center for PC.
Content such as music cannot be transferred from the computer to your Walkman.
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Copyright 2016 Sony Corporation
Help Guide
Troubleshooting
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Digital Music Player
NW-WS413/WS414
Playing/Deleting Content
You cannot play content such as music transferred to your Walkman.
Content such as music suddenly stops during playback.
Playback progresses to the next album when repeat playback is set.
Songs are only played within a limited range such as within one album.
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Help Guide
Troubleshooting
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Digital Music Player
NW-WS413/WS414
Customer registration website
We recommend that you register your Walkman so we can provide better customer
support. Visit one of the following websites to register the Walkman.
For customers in the USA:
http://www.sony.com/walkmanreg/
For customers in Canada:
English
http://www.Sony.ca/Registration
French
http://www.Sony.ca/Enregistrement
For customers in Latin America:
http://www.sony-latin.com/registration
For customers in Europe:
www.sony.eu/mysony
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Digital Music Player
NW-WS413/WS414
Before first use
Thank you for purchasing this Walkman.
This “Help Guide” explains how to transfer content to your Walkman, and how to use the
various functions. Browse this “Help Guide” for necessary information.
The printed manuals (supplied), such as “Instruction Manual,” also contain important
information for you. For information about the customer support website, see “Customer
support website.”
For information on laws, regulations and trademark rights, refer to “Important
Information” contained in the supplied software. To read it, install the supplied software
on your computer.
All other trademarks and registered trademarks are trademarks or registered
trademarks of their respective holders. In this manual, TM and ® marks are not
specified.
About model names mentioned in this “Help Guide”
Depending on the country/region in which you have purchased your Walkman, some
models may not be available.
Help Guide
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Computer system requirements when connecting your Walkman
See “System requirements” for details on computer system requirements.
Battery charging
The battery might be low when you use your Walkman for the first time. Charge the battery
before using the Walkman.
About images used in this “Help Guide”
The illustrations shown are for reference only and may differ from the actual product.
Design and specifications are subject to change without notice.
Related Topic
System requirements
Customer support website
Charging the battery
Walkman instruction manuals
Notes on handling your Walkman
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Digital Music Player
NW-WS413/WS414
Walkman instruction manuals
The operations of this Walkman are explained in the following instruction manuals.
(Startup Guide) (paper)
Describes the operation flow from turning your Walkman on to listening to music.
Instruction Manual (paper)
Describes the notes on use, compliance and other information.
Read Before Using your Walkman in a Pool or the Ocean
Describes how to attach swimming earbuds and includes notes on using your Walkman in
a pool or the ocean along with maintenance information.
Help Guide
You are currently viewing the Help Guide. This contains information such as explanations
of Walkman operations and software.
Important Information
Contains information on trademark rights, laws, and regulations. You can read it by
installing the software (supplied) on your computer.
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Digital Music Player
NW-WS413/WS414
3 steps to listening to music
Be sure to charge the battery before you use your Walkman for the first time. You can
transfer music while charging the battery. You can listen to your music as soon as the
transfer has completed.
1. Connect your Walkman to a computer.
You can charge the battery by connecting your Walkman via a USB connection to a
computer that is turned on and running.
2. Import music to your computer and transfer the music to your Walkman.
For Windows users
Recommended: Install the latest version of Music Center for PC, which is available
on the Internet.
You can transfer music that you have imported from CDs to your Walkman.
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You can transfer music by drag-and-drop directly from Windows Explorer to your
Walkman.
For Mac users
Recommended: Install the latest version of Content Transfer, which is available on
the Internet.
You can transfer music and playlists that are managed with iTunes to your
Walkman by an easy operation.
You can transfer music by drag-and-drop directly from the Finder to your
Walkman.
3. Enjoy your music!
Turn on your Walkman, put it on, and start playing the music you want to listen to!
Related Topic
Charging the battery
Installing Music Center for PC
Importing and transferring content from media using Music Center for PC
Transferring content using Music Center for PC
Installing Content Transfer
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
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Various ways to enjoy using your Walkman
Your Walkman can do more than simply play back music. Get to know more about various
ways you can enjoy using the Walkman.
Using your Walkman while swimming
Change the earbuds to the Swimming earbuds and enjoy using your Walkman even while
swimming.
Related Topic
Changing the earbuds to Swimming earbuds
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Parts and controls
This section explains the functions of buttons, jacks, and other parts of your Walkman.
1. Tactile dot
There is a tactile dot on the left part of your Walkman. Use it to distinguish left from
right when you operate it.
2. Earbud
3. Headphone section
4. MODE button
Press to switch the playback mode (All Song/Repeat/Shuffle).
Press and hold for longer than 3 seconds to switch the playback order
(Folder/Playlist/Album).
5. Ambient Sound Mode button
Press to monitor the ambient sounds even while wearing your Walkman.
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6. VOL (Volume) + (*1)/- button
Press to adjust the music playback volumes.
7. Neckband
8. Terminals
9. (Power) button
Press and hold for 3 seconds to turn your Walkman on or off.
Press and hold for at least 10 seconds to restart your Walkman.
10. OPR (Operation) lamp
11. (Play/pause) button (*1)
Press to start/pause playback.
Press and hold for at least 17 seconds to enter the formatting mode.
12. (Previous) button
Press to return to the beginning of the current or previous song, or press and hold to
fast rewind the song.
Double-click this button to jump back to the beginning of the first song of the currently
selected or previous folder or album.
13. (Next) button
Press to skip to the next song or press and hold to fast-forward the song.
Double-click this button to skip to the beginning of the first song of the next folder or
album.
(*1)
There is a tactile dot. Use it to help with button operations.
Related Topic
Turning the power on
Turning the power off
Confirming the Walkman status by the OPR lamp
Restarting your Walkman
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About the differences between the two types of earbuds
There are two different types of earbuds (supplied): standard-type and swimming type.
The characteristics of each type are as follows.
Standard-type earbuds:
You can use them in a wide variety of situations.
Swimming earbuds:
Employing a structure that prevents water penetration inside the headphones,
Swimming earbuds allow you to enjoy music more comfortably while swimming.
Note
The sound volume is lower with Swimming earbuds than with standard-type earbuds.
Increase the volume as needed.
When you replace Swimming earbuds with the standard-type earbuds, the sound
becomes louder. Adjust the volume so as not to hurt your eardrums.
Related Topic
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Changing the earbuds
To enjoy better sound quality, change the earbuds (supplied) to another size to fit your
ears comfortably and snugly.
1. While holding the headphone, twist and pull the earbud off.
If the earbud slips and cannot be detached, wrap it in a soft dry cloth.
2. Attach the earbuds to the headphone.
Push the earbud onto the headphone to where the end of the earbud’s colored part (
) aligns with . Attach the earbud firmly to the headphones to prevent it from
detaching and remaining in your ear.
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Hint
If the earbuds become worn, purchase new earbuds.
If the earbuds get dirty, remove the earbuds from the headphones and hand-wash them
with neutral detergent. After washing, drain off the water and reattach them.
Related Topic
Changing the earbuds to Swimming earbuds
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Turning the power on
Turn on the power to start your Walkman.
1. Press and hold the button ( ) on the right ( ) side of your Walkman for 3 seconds.
Your Walkman turns on and a startup sound will be heard. The lamp ( ) on the right
( ) side of your Walkman blinks in orange quickly while the Walkman is turning on.
Once the Walkman has turned on, the lamp ( ) lights up in green.
Hint
If there is no operation for an extended period, the lamp ( ) turns off and your
Walkman will be turned off automatically. In that case, press and hold the button ( ) to
turn on the Walkman.
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Turning the power off
Turn off the power when not using your Walkman.
1. Press and hold the button ( ) on the right ( ) side of your Walkman for 3 seconds.
After the beep sound and the voice guidance “Power Off” is heard, the lamp ( ) on
the right ( ) side of your Walkman and your Walkman turns off.
Hint
If there is no operation for an extended period, your Walkman will be turned off
automatically.
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Charging the battery
Charge your Walkman by connecting it to a computer.
1. Connect the USB cable (supplied) to the USB cradle (supplied) and then attach the
right ( ) part of your Walkman to the USB cradle. Make sure that the terminals of
your Walkman ( ) and the USB cradle ( ) are in contact with each other.
2. Connect your Walkman to a running computer via USB.
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The lamp ( ) on the right ( ) side of your Walkman lights up in orange while
charging the battery. Charging is complete when the lamp ( ) turns green.
3. Disconnect your Walkman from the computer when charging is complete.
Hint
For information about the time to fully charge the battery, see “Specifications.”
Note
When you charge your Walkman when it has not been used for a long period of time or
when you use it for the first time, your computer may not recognize it. The Walkman
should start operating normally again after charging for about 10 minutes.
Dry and clean the terminals of your Walkman using a soft dry cloth, if the terminals are
wet or dirty.
You cannot operate your Walkman when it is connected to a computer.
You cannot operate your Walkman while charging the battery.
Related Topic
Connecting to a computer
Confirming the Walkman status by the OPR lamp
Extending the battery life
Notes on charging the battery
Specifications
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Extending the battery life
You can reduce battery consumption by using your Walkman as follows.
For a comparison of battery life based on set effects, default settings and functions, see
“Battery life.”
Turn off the power manually.
Set all sound quality settings to off.
Related Topic
Turning the power off
Battery life
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Notes on charging the battery
The charging time differs depending on the battery usage conditions.
If the battery life is reduced to about half of its normal life even if sufficiently charged, it
has probably worn out. Please contact your nearest Sony dealer.
If you charge your Walkman when it has not been used for a long period of time, your
computer may not recognize it, or the Walkman may not respond. Charge the Walkman
for about 10 minutes, after which it should start operating normally again.
Charge the battery in an ambient temperature between 5 °C to 35 °C (41 ºF to 95 ºF).
The number of times the battery can be recharged from complete discharge is
approximately 500 times. This number may vary depending on the conditions under
which you use your Walkman.
To prevent battery deterioration, charge the battery at least once every six months or
every year.
Charging is not guaranteed with homebuilt or modified computers.
Operation with a USB port extended with a USB hub is only guaranteed when a self-
powered USB hub that carries an authorized logo is used.
Do not leave your Walkman connected for an extended period of time to a laptop
computer that is not connected to an AC power supply. Doing so may discharge the
computer’s battery.
Do not turn on, restart, wake up from sleep mode, or shut down the computer with your
Walkman connected to the computer via USB. Doing so may cause the Walkman to
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malfunction. Disconnect the Walkman from the computer before conducting these
operations.
Your Walkman may become hot while charging. This is not a malfunction.
You cannot operate your Walkman when it is connected to a computer.
You cannot operate your Walkman while charging the battery.
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How to place your Walkman on your ears
Choose the size of earbud that fits into your left/right ear each. If you find that the earbuds
easily come off, try another size that fits into your ears.
1. Check the left ( ) and right ( ) parts of your Walkman.
2. Press and hold the button ( ) on the right ( ) side of your Walkman for about 3
seconds to turn on the Walkman.
3. Hang the neckband over the top of your ears and behind your head.
4. Place the headphone sections into your ears.
5. Adjust your Walkman so it feels comfortable.
Hint
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If your Walkman does not feel comfortable, replace the earbuds.
To use your Walkman for swimming, change the earbuds to Swimming earbuds.
Note
Fit your Walkman into your ears while the earbuds and your ears are still dry.
Make sure to fit your Walkman earbuds into your ears firmly so that water does not get
into your ears through a gap between your ears and the headphones.
Do not bend the neckband or deform it by applying strong force. If you repeatedly bend
the same part of the neckband, it may become damaged or break. If the neckband is
broken, internal wire (spring) may come out, resulting in the risk of injury. In this case,
discontinue use of the Walkman.
Related Topic
Improving the fit
About the differences between the two types of earbuds
Changing the earbuds
Changing the earbuds to Swimming earbuds
Taking your Walkman off
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Improving the fit
Try the following to fit your Walkman better on your ears.
Stabilizing your Walkman with the adjustment band (supplied)
You can place your Walkman earbuds more firmly into your ears by using the adjustment
band.
Stabilizing your Walkman with swimming goggles
By stabilizing the part on your Walkman indicated by the arrow using the band of your
swimming goggles, you can prevent your Walkman from detaching because of water
pressure.
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Note
Do not use strong force to deform or bend the neckband. If you bend the neckband at
the same part repeatedly, it may break. If it breaks, a wire-like metal may project from
the covering and you could injure yourself. If the neckband breaks, stop using your
Walkman.
Related Topic
How to place your Walkman on your ears
Taking your Walkman off
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Taking your Walkman off
When you take your Walkman off your ears, be sure to follow the instructions and notes
below.
1. Gently move your Walkman up and down to take it off your ears.
Note
Removing the Walkman suddenly when the earbuds are fitted firmly in your ears
may cause damage to your ears or eardrums, or the earbuds may remain in your
ears.
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Confirming the Walkman status by the OPR lamp
The OPR lamp ( ) on the right ( ) side of your Walkman indicates the condition of the
battery or settings by changing color and blinking patterns.
When you turn on your Walkman
Starting up
(Blinks quickly in orange)
Your Walkman is ready to use when the lamp ( ) turns green after blinking in orange.
An error has occurred
(Lights up in red for 10 seconds)
Turn the power off and then back on.
During playback or pause
Battery has been charged enough
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(Lights up or blinks in green)
Current remaining battery power is low
and (Blinks in green and orange alternately)
Battery is discharged
and (Blinks in orange and red alternately)
The battery has no charge left. Your Walkman beeps and then becomes inoperable.
Music is not played back due to an error
(Blinks in red twice)
While connected to a computer
Battery is being charged
(Lights up in orange)
Battery has been fully charged
(Lights up in green)
Accessing the Walkman via a USB connection, such as when data is being
transferred
(Blinks in orange quickly)
You are trying to charge the battery in an ambient temperature outside the range of
5ºC (41 ºF) to 35 ºC (95 ºF)
(Blinks twice in red repeatedly)
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Water resistant and dust proofing performance of this Walkman
The water resistance specifications(*1) of this Walkman are equivalent to IEC 60529
“Degrees of protection against ingress of water (IP Code)” IPX5/8(*2), and the dust
proofing specifications of this Walkman are equivalent to IEC 60529 “Degrees of protection
against solid foreign objects” IP6X(*3). If you use your Walkman in a swimming pool, do
not exceed a depth of 2 m (6.5 feet) while wearing it.
Be sure to read and understand the water resistant/dust proof specifications completely
before use.
(*1)
The headphone sections are not completely watertight.
(*2)
IPX5 (Degrees of protection against jets of water): Your Walkman, when Swimming earbuds
are attached, has been tested under and maintains its operability under the following test conditions:
When exposed to direct streams of water from any direction where approximately 12.5 l/min. of water
is supplied for more than 3 minutes from a distance of approximately 3 m using a nozzle with an inner
diameter of 6.3 mm. However, this does not apply to the headphone sections.
IPX8 (Degrees of protection against continual water submersion): Your Walkman, when
Swimming earbuds are attached, has been tested to and maintains its operability when submersed in
water to a depth of 2 m for 30 minutes.
(*3)
IP6X (Degrees of protection against dust): Your Walkman, when Swimming earbuds are
attached, has been tested to and continues to block dust after stirring for 8 hours in a testing device
which contains dust particles that are up to 75 μm in diameter.
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Liquids that the water resistant performance specifications apply to
The types of liquid that the water resistant specifications of your Walkman apply to are as
follows.
Applicable:
Fresh water, tap water, perspiration, pool water, salt water
Not applicable:
Liquids other than those above (examples: soapy water, detergent water, water with bath
agents, shampoo, hot spring water, etc.)
The water resistant performance of your Walkman is based on our measurements under
the conditions described in this section. Note that malfunctions as a result of water
immersion caused by misuse by the customer are not covered by the limited warranty.
Related Topic
Changing the earbuds to Swimming earbuds
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Changing the earbuds to Swimming earbuds
To enjoy using your Walkman while swimming, change the earbuds to another type/size to
fit your ears comfortably and snugly.
1. Select the appropriate Swimming earbuds.
The standard-type earbuds are attached when you purchase your Walkman.
The standard-type earbud has an open hole ( ).
The Swimming earbud has a hole covered with a thin film ( ) to make it difficult for
water to get in.
2. Choose the best fitting Swimming earbuds.
There are 4 different sizes of Swimming earbuds (S/M/L/LL) (supplied).
Choose a size slightly tighter than the standard-type.
Your ears may require different sized earbuds as not all ears are the same. For
example: left side medium size, right side large size.
3. Attach Swimming earbuds to your Walkman.
Install the earbuds onto the headphones so that the tip of the inner part ( ) of the
earbuds fits into the position ( ) on the projection of the headphones.
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Make sure that the earbuds fit straight on, not at an angle, to prevent the earbuds
from detaching and remaining in your ears.
Related Topic
Water resistant and dust proofing performance of this Walkman
Liquids that the water resistant performance specifications apply to
About the differences between the two types of earbuds
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How the sound becomes muffled while you are swimming
The sound may become muffled in cases like those shown below.
When water gets into a gap between your ears and the headphones ( ) and covers
the eardrum ( ):
You can prevent water penetration by using the most appropriate size of earbuds that fit
your ears firmly.
When water accumulates in the drivers of the headphones ( ):
You can prevent water penetration by using the Swimming earbuds (supplied).
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If the sound becomes muffled while swimming
Water inside your ears or headphones may cause the sound to be muffled.
Removing water from your ears
Remove water from your ears.
Removing water from headphones
When water gets inside the headphones ( ), remove the earbuds from the headphones
and pat the headphones lightly 5 to 10 times on a dry cloth.
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Notes while swimming in a pool or the ocean
Do not use your Walkman in a crowded place or in circumstances which an inability to
hear surrounding sounds would be dangerous.
When you use your Walkman in public or private swimming facilities, follow the rules of
that facility.
The earbuds create a seal in your ear canal. Thus, there is a risk of damage to your
ears or eardrums if strong pressure is applied to the earbuds, or the earbuds are
removed suddenly from your ears. Due to this risk, do not do vigorous exercise, dive
into a swimming pool, etc., while wearing your Walkman.
Do not pour hot water directly on your Walkman and do not blow hot air from a hair
dryer, etc., directly on the Walkman. Never use the Walkman in high-temperature
locations such as in saunas or near a stove.
Do not use or leave your Walkman in the following types of environment:
in high temperature locations with a temperature above 45 °C (113 ºF) such as under the
blazing sun, in a car, in warm water or other high temperature and high humidity locations
in a cold locations with a temperature below –5 °C (23 ºF)
If you cannot avoid using your Walkman in a location exposed to direct sunlight, cover
your Walkman with a towel, etc.
The sound volume is lower with Swimming earbuds than with standard-type earbuds.
Increase the volume as needed.
When you replace Swimming earbuds with the standard-type earbuds, the sound
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becomes louder. Adjust the volume so as not to hurt your eardrums.
Your Walkman may detach and fall during vigorous exercise, etc.
Your Walkman will sink if dropped in water.
Notes on Ambient Sound Mode
When the Swimming earbuds are attached, ambient sound cannot be heard as well as
when Standard-type earbuds are attached.
Ambient sounds cannot be heard well after using your Walkman in a pool or the ocean.
Repeatedly pat the parts around the buttons of your Walkman softly against a dry cloth
about 30 times. Then place your Walkman on a dry cloth at room temperature to ensure
it is completely dry before the next use.
Related Topic
Water resistant and dust proofing performance of this Walkman
Liquids that the water resistant performance specifications apply to
About the differences between the two types of earbuds
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Notes on charging the battery after swimming
The USB cradle (supplied) is not water resistant.
Before charging the battery, make sure your Walkman is not wet.
If there is moisture on your Walkman, wipe it off completely, and leave the Walkman at
room temperature to dry until no moisture remains on the Walkman before you start
charging.
Never use the USB cradle with wet hands or when your Walkman is wet.
Related Topic
Water resistant and dust proofing performance of this Walkman
Liquids that the water resistant performance specifications apply to
About the differences between the two types of earbuds
Maintenance of your Walkman
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Connecting to a computer
Connect your Walkman to a computer via USB to charge the Walkman or transfer data.
1. Connect the USB cable (supplied) to the USB cradle (supplied) and then attach the
right ( ) part of your Walkman to the USB cradle. Make sure that the terminals of
your Walkman ( ) and of the USB cradle ( ) are in contact with each other.
2. Connect your Walkman to a running computer via USB.
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Note
When you connect your Walkman to the USB cradle ( ), dry the terminals of your
Walkman ( ) using a soft dry cloth.
You cannot operate your Walkman when it is connected to a computer.
Hint
If you are prompted to make a Windows operation, click “Cancel” or “×.”
Related Topic
Notes on connecting your Walkman to a computer
Transferring content using Music Center for PC
Transferring content using Content Transfer
Charging the battery
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Notes on connecting your Walkman to a computer
Your Walkman cannot be operated when connected to a computer.
Do not disconnect your Walkman from your computer when transferring data between
the Walkman and the computer via USB. Doing so may result in loss of the data being
transferred and data on the Walkman.
Do not turn on, restart, wake up from sleep mode, or shut down the computer with your
Walkman connected to the computer via USB. Doing so may cause the Walkman to
malfunction. Disconnect the Walkman from the computer before conducting those
operations.
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Restarting your Walkman
Try restarting your Walkman if operations become unstable. Before restarting the
Walkman, disconnect the Walkman from your computer and check that no content such as
music is being played. Otherwise, the data may be damaged.
1. Press and hold the button ( ) for about 10 seconds to restart your Walkman.
Note
Restarting your Walkman will not delete any data or reset any settings.
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Resetting to the factory settings
Your Walkman can be reset to the default settings. Resetting the Walkman will not delete
content such as music.
1. Check that the playback is paused.
2. While pressing the button ( ) on the left ( ) side of your Walkman, press and hold
the Next button ( ) on the right ( ) side of your Walkman for about 17 seconds.
When resetting is completed, the lamp ( ) on the right ( ) side of your Walkman
blinks in green twice.
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Formatting memory
You can initialize your Walkman by formatting the memory.
1. Check that the playback is paused.
2. Press and hold the button ( ) on the right ( ) side of your Walkman for about 17
seconds until the lamp ( ) on the right ( ) side of your Walkman blinks in orange
quickly.
3. Release the button ( ).
The lamp ( ) lights up in red.
4. Press the Previous/Next button ( ) on the right ( ) side of your Walkman within 30
seconds after the lamp ( ) lights up in red.
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5. Press the button ( ) while the lamp ( ) is lit in green.
The lamp ( ) blinks in green quickly while formatting. The lamp ( ) turns off when
formatting is completed.
Note
Be sure not to initialize (format) the memory of your Walkman using a computer. If you
have formatted it with a computer, format it again using the Walkman.
Formatting the memory erases all content data (songs, etc., including the sample data
installed at the factory, and the supplied software installer). Be sure to check the data
stored in the memory and export any important data to your computer before formatting.
Related Topic
Confirming the Walkman status by the OPR lamp
Restarting your Walkman
Resetting to the factory settings
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Updating the system software of your Walkman
You can add new features to your Walkman by installing the latest system software. For
details on the latest system software information and how to install it, visit the customer
support website for your area.
1. Download the update program to your computer from the website.
2. Connect your Walkman to your computer and start the update program.
3. Follow the on-screen instructions to update the system software of your Walkman.
Hint
You can check the system software version of your Walkman by connecting the
Walkman to your computer. Check the “information.txt” file in the [WALKMAN] folder on
your computer. The “information.txt” file contains the following information.
01: Model name
02: System software version
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Displaying your Walkman information
Check information such as model name and system software version.
1. Connect your Walkman to a running computer via USB.
2. Open “WALKMAN” using the procedure below that corresponds to your computer.
Windows 7:
Select “Start” – “Computer,” and open “WALKMAN.”
Windows 8.1:
Select “Desktop” to open “File Explorer.” In the “This PC” list, open “WALKMAN.”
Windows 10:
Select “File Explorer” in the “Start” menu, and then select “WALKMAN” from the
left screen.
Mac:
Select “WALKMAN” in the sidebar of the Finder.
3. Check the “information.txt” file.
The “information.txt” file contains the following information.
01: Model name
02: System software version
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Preparing content using a Windows computer
Installing the latest version of Music Center for PC, available on the Internet, enables you
to import CDs, manage content, and transfer them to the Walkman.
1. Install the latest version of Music Center for PC, available on the Internet, on your
Windows computer.
2. Import content to Music Center for PC.
You can import content on media or your Windows computer to Music Center for PC.
3. Transfer the content to your Walkman.
Transfer the imported content from Music Center for PC to your Walkman.
Hint
You can also transfer content directly from Windows Explorer to your Walkman by drag-
and-drop.
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Related Topic
About Music Center for PC
Installing Music Center for PC
Importing and transferring content from media using Music Center for PC
Importing content on your Windows computer into Music Center for PC
Transferring content using Music Center for PC
Transferring content using Explorer
Notes for transferring content such as music from your computer
Deleting content from your Walkman using Music Center for PC
Deleting content from your Walkman using Explorer
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Preparing content using a Mac computer
Installing the latest version of Content Transfer, available on the Internet, enables you to
transfer content to the Walkman.
1. Install the latest version of Content Transfer, available on the Internet, on your Mac
computer.
2. Drag-and-drop the content on your Mac computer to Content Transfer.
The content is transferred to your Walkman.
Hint
You can also transfer content directly from iTunes or the Finder to your Walkman by
drag-and-drop.
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About Content Transfer
Installing Content Transfer
Transferring content using Content Transfer
Transferring content using the Finder
Notes for transferring content such as music from your computer
Deleting content from your Walkman using the Finder
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About Music Center for PC
Music Center for PC is software for your Windows computer that allows you to import
content such as music to your Windows computer and manage stored content on your
Windows computer. You can transfer content that you have imported from CDs to your
Walkman.
Related Topic
Installing Music Center for PC
Importing and transferring content from media using Music Center for PC
Transferring content using Music Center for PC
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Installing Music Center for PC
Music Center for PC is an application for Windows computers. Use the latest version of
Music Center for PC.
You can use Music Center for PC to perform the following operations.
Importing content (such as music) from CDs to a computer.
Organizing and managing the content.
For example, you can create playlists.
Transferring content on a computer to the Walkman.
Confirm the system requirements before you install Music Center for PC.
1. Access the Music Center for PC download website.
http://www.sony.net/smc4pc/
2. Install Music Center for PC.
For details on installation, see [Download] – [Installation procedure] on the Music
Center for PC support website.
(http://www.sony.net/smc4pc/)
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About Content Transfer
Content Transfer is software for your Mac computer that allows you to transfer content
such as music managed with iTunes or the Finder to your Walkman easily. You can
transfer files, folders, and playlists to the appropriate folder of the Walkman simply by
drag-and-drop.
Related Topic
Installing Content Transfer
Transferring content using Content Transfer
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Installing Content Transfer
Install Content Transfer to your Mac computer.
1. Access the installer for Content Transfer for Mac.
http://www.sony.net/ct-mac/
Confirm “System requirements.”
2. Open the downloaded file.
The “ContentTransfer.dmg” file saved automatically to the Downloads folder opens.
3. Start installation.
Run "ContentTransfer.pkg" and follow the on-screen instructions to install Content
Transfer for Mac. is displayed in the Dock when the installation is completed. Click
to start Content Transfer.
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Importing and transferring content from media using Music Center for PC
Use Music Center for PC to import and transfer content such as music on your Windows
computer. This section explains how to import and transfer music from CDs. Your
computer must be connected to the Internet to obtain CD information such as song names
and artist names automatically.
1. Use a computer on which Music Center for PC has been installed.
2. Launch Music Center for PC.
3. Insert an audio CD into the media drive of the computer.
The content on the audio CD will appear on the Music Center for PC screen.
4. Import the content on the audio CD to Music Center for PC.
For details on the procedure, see [How to use] on the Music Center for PC support
website. (http://www.sony.net/smc4pc/)
Hint
You can also use iTunes instead of Music Center for PC to import audio CDs.
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Importing content on your Windows computer into Music Center for PC
Import content such as music imported to your Windows computer into Music Center for
PC.
1. Use a computer on which Music Center for PC has been installed.
2. Launch Music Center for PC.
3. From the left pane on the Music Center for PC screen, select the menu for importing
content from a computer.
You can specify a folder for the content that you want to import.
4. Start importing the content.
For details on the procedure, see [How to use] on the Music Center for PC support
website. (http://www.sony.net/smc4pc/)
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Transferring content using Music Center for PC
You can transfer content that is stored on a Windows computer to the Walkman via Music
Center for PC.
1. Use a computer on which Music Center for PC has been installed.
2. Launch Music Center for PC.
3. Connect the Walkman to the computer via USB.
4. Click in the bottom left of Music Center for PC to open the list of content on the
Walkman.
5. Select [Music Library] to open the list of content on Music Center for PC.
6. Select albums or tracks that you want to transfer.
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7. Click to transfer.
For details on the procedure, see [How to use] on the Music Center for PC support
website. (http://www.sony.net/smc4pc/)
Note
Do not disconnect the USB cable during data transfer. Otherwise, the data may be
damaged.
Transferred content is limited to private use only. Use of content for other purposes
requires the permission of the copyright holders.
Related Topic
Connecting to a computer
Importing and transferring content from media using Music Center for PC
Importing content on your Windows computer into Music Center for PC
Deleting content from your Walkman using Music Center for PC
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Transferring content using Content Transfer
Transfer content such as music or playlists on your Mac computer or managed with iTunes
to your Walkman. Content with copyright protection cannot be transferred.
1. Connect your Walkman to a running computer via USB, and then start Content
Transfer.
2. Display the desired content on the Finder or the desired content or playlists on
iTunes.
3. Drag-and-drop the content or playlists you want to transfer to Content Transfer.
Content is transferred to your Walkman.
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Transferring content using Explorer
Content such as music can be directly transferred by drag-and-drop using Windows
Explorer.
1. Connect your Walkman to a running computer via USB.
2. Open “WALKMAN” using the procedure below that corresponds to your computer.
Windows 7:
Select “Start” – “Computer,” and then open “WALKMAN.”
Windows 8.1:
Select “Desktop” to open “File Explorer.” In the “This PC” list, open “WALKMAN.”
Windows 10:
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Select “File Explorer” in the “Start” menu, and then select “WALKMAN” from the
left screen.
3. Open the folder to which you want to transfer content.
To transfer music files or folders: “MUSIC” folder
4. Drag-and-drop the desired files or folders (
) to the applicable folder ( ) in
“WALKMAN.”
Note
Drop music files directly into the MUSIC folder. Music files located elsewhere may not
be playable.
You cannot operate your Walkman when it is connected to a computer.
Do not change folder name placed in root memory such as “MUSIC.”
Related Topic
Connecting to a computer
Notes for transferring content such as music from your computer
Deleting content from your Walkman using Explorer
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Transferring content using the Finder
Content such as music can be directly transferred by drag-and-drop using the Finder.
1. Connect your Walkman to a running computer via USB.
2. Select “WALKMAN” in the sidebar of the Finder.
3. Open the folder to which you want to transfer content.
To transfer music files or folders: “MUSIC” folder
4. Drag-and-drop the desired files or folders ( ) to the applicable folder ( ) in
“WALKMAN.”
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Note
Drop music files directly into the MUSIC folder. Music files located elsewhere may not
be playable.
You cannot operate your Walkman when it is connected to a computer.
Do not change folder name placed in root memory such as “MUSIC.”
Some songs may not be played back on your Walkman due to copyright protection.
Do not disconnect your Walkman while the OPR lamp is blinking. Otherwise, data being
transferred or stored on the Walkman may be damaged. If the Walkman is
disconnected while files are being transferred, unnecessary files may be left in the
Walkman. In this case, transfer usable files back to the computer and format the
Walkman.
Related Topic
Connecting to a computer
Notes for transferring content such as music from your computer
Formatting memory
Deleting content from your Walkman using the Finder
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Notes for transferring content such as music from your computer
Drag-and-drop content such as music or folders into the correct folder as shown in the
following illustrations. Your Walkman can play back content stored in the 1st to 8th level of
each folder.
Note
Do not rename the following default folders.
MUSIC
Otherwise, they will not be recognized by your Walkman anymore.
Some songs may not be played back on your Walkman due to copyright protection.
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Deleting content from your Walkman using Music Center for PC
You can use Music Center for PC to delete content stored on your Walkman.
1. Connect your Walkman to a running computer via USB.
2. Launch Music Center for PC.
3. Click in the bottom left of Music Center for PC to open the list of content on the
Walkman.
4. From the list of content on the Walkman, select the content that you want to delete.
5. Click [Delete all selected items].
A window to confirm the deletion of the item is displayed.
6. Click [Yes].
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Deleting content from your Walkman using Content Transfer
You can use Content Transfer to delete content stored on your Walkman.
1. Connect your Walkman to a running computer via USB.
2. Start Content Transfer.
3. Click at the right bottom of the screen.
4. Click the icon of the folder (such as “Music”) that contains the content you want to
delete.
The content list is displayed.
5. Select the content you want to delete.
6. Click “Delete.”
The selected content is deleted.
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Deleting content from your Walkman using Explorer
Delete content stored on your Walkman using Windows Explorer.
1. Connect your Walkman to a running computer via USB.
2. Open “WALKMAN” using the procedure below that corresponds to your computer.
Windows 7:
Select “Start” - “Computer,” and open “WALKMAN.”
Windows 8.1:
Select “Desktop” to open “File Explorer.” In the “This PC” list, open “WALKMAN.”
Windows 10:
Select “File Explorer” in the “Start” menu, and then select “WALKMAN” from the
left screen.
3. Open the folder containing the file(s) you want to delete.
To delete a music file or a folder that contains music: “MUSIC” folder
4. Select the content you want to delete.
5. Delete the content.
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Deleting content from your Walkman using the Finder
Delete content stored on your Walkman using the Mac Finder.
1. Connect your Walkman to a running computer via USB.
2. Open a folder under “WALKMAN” from the sidebar of the Finder.
3. Open the folder containing the file(s) you want to delete.
To delete a music file or a folder that contains music: “MUSIC” folder
4. Select the content you want to delete.
5. Delete the content.
Note
Do not change folder name placed in root memory such as “MUSIC.”
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Deleting content imported to Music Center for PC
You can delete content imported to Music Center for PC.
1. Launch Music Center for PC.
2. Select [Music Library] to open the list of content on Music Center for PC.
3. Select the content you want to delete.
4. Click [Delete all selected items].
A window to confirm the deletion of the item is displayed.
5. Select a method to delete the content.
6. Click [Yes].
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Preparing music
You need to transfer music from your computer to your Walkman in order to listen to music
on the Walkman. Use Music Center for PC to transfer songs from a CD or your computer
to the Walkman. You can also transfer them by drag-and-drop from Windows Explorer. For
a Mac computer, you can use Content Transfer to transfer the songs from iTunes, etc. You
can also transfer them by drag-and-drop from the Mac Finder.
Related Topic
Connecting to a computer
Importing and transferring content from media using Music Center for PC
Importing content on your Windows computer into Music Center for PC
Transferring content using Music Center for PC
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Playing music
Play music transferred to your Walkman.
1. Press the button ( ) on the right ( ) side of your Walkman.
Press the button ( ) again to pause playback.
Hint
When playback of the last song is finished, your Walkman automatically restarts
playback from the first song and continues in sequential order.
Note
If there is no operation for an extended period while paused, the lamp ( ) on the right (
) side of your Walkman turns off and your Walkman will be turned off automatically. In
that case, press and hold the button ( ) on the right ( ) side of your Walkman for
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approximately 3 seconds to turn it back on, and then press the button ( ) to start
playback music.
Depending on the way of transferring songs to your Walkman, songs might be played in
different order from the song order on your computer. When you specify a song order
other than that on your Walkman, edit the playlists with a function of Music Center for
PC or iTunes, and then transfer them to your Walkman.
Related Topic
Preparing music
Skipping to the previous/next song
Skipping to the previous/next folder/playlist/album
Shuffle playback
Repeat playback
Changing the playback order to Folder Play/Playlist Play/Album Play
Turning the power on
Transferring content using Music Center for PC
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Volume operation (Only for countries/areas complying with European and Korean
Directives)
The voice guidance “Check the volume level” is meant to protect your ears when you turn
the volume up to a level that is harmful for your ears for the first time. You can cancel the
alarm and warning by pressing any button.
Note
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat every 20 cumulative hours that
the volume is set to a level that is harmful for your ears. When this happens, the volume
is turned down automatically.
If the volume is set to a level that is harmful for your ears and you turn off your
Walkman, the volume is turned down to a level that is safe for your ears automatically.
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Adjusting the volume
Adjust the volume with the VOL + and - button. The volume can be adjusted in 31 steps:
from 0 to 30. “10” is set by default.
1. Adjust the volume with the button ( or ) on the left ( ) side of your Walkman.
Hint
There is a tactile dot on the button ( ).
Note
If you turn off your Walkman with the volume set to “0,” the volume will be automatically
set to “1” when you start playback next time.
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Skipping to the previous/next song
Skip to the previous/next song.
1. Press the Previous/Next button ( or ) on the right ( ) side of your Walkman to
skip to the previous/next song.
The previous (or current) or next song starts.
Hint
Press and hold the Previous/Next button ( or ) on the right ( ) side of your
Walkman to fast-forward or fast-rewind the song during playback.
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Fast-forwarding/fast-rewinding the current song
Fast-forward or fast-rewind the current song.
1. Press and hold the Previous/Next button ( or ) on the right ( ) side of your
Walkman to fast-forward or fast-rewind the song during playback.
Hint
When fast-rewinding/fast-forwarding reaches the beginning/end of a song, your
Walkman will continue fast-rewinding/fast-forwarding the previous or next song.
When fast-rewinding/fast-forwarding reaches the first/last song in a
folder/album/playlist, your Walkman will continue fast-rewinding/fast-forwarding the
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Skipping to the previous/next folder/playlist/album
Skip to the beginning of the previous or next folder/playlist/album quickly.
To select playlists, create playlists using software such as Music Center for PC and
transfer them to your Walkman.
1. Press the Previous/Next button ( or ) on the right ( ) side of your Walkman
twice in rapid sequence (double-click).
Double-click the Next button ( ) to skip to the beginning of the next
folder/playlist/album.
Double-click the Previous button( ) once to return to the first song in the current
folder/playlist/album. Double-click the Previous button ( ) again to jump back to the
beginning of the previous folder/playlist/album. When skipping to the next
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folder/playlist/album, the voice guidance “Next folder,” “Next playlist,” or “Next album”
are heard. When skipping to the previous folder/playlist/album, the voice guidance
“Previous folder,” “Previous playlist,” or “Previous album” are heard.
Related Topic
Playing music
Skipping to the previous/next song
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Shuffle playback
Set the playback mode to shuffle and play all the songs on your Walkman in random order.
1. Press the button ( ) on the left ( ) side of your Walkman repeatedly.
Each time you press the button ( ), the voice guidance is heard and the playback
mode changes in the order of Normal, Repeat, Shuffle, and Normal. To switch to
the next playback mode, wait until the voice guidance ends.
Note
Playback unit (folder/playlist/album) selections are invalid during shuffle playback. You
cannot shuffle the songs in one album or one playlist only.
You cannot skip to the previous/next folder or album during shuffle playback.
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Repeat playback
Play songs repeatedly. The playback range of songs can be changed.
1. Press the button ( ) on the left ( ) side of your Walkman repeatedly.
Each time you press the button ( ), the voice guidance is heard and the playback
mode changes in the order of Normal, Repeat, Shuffle, and Normal. To switch to
the next playback mode, wait until the voice guidance ends.
Hint
Double-click the button ( ) on the left ( ) side of your Walkman during playback to
repeatedly play the current song.
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Repeatedly playing the current song
Play the current song repeatedly.
1. Double-click the button ( ) on the left ( ) side of your Walkman during playback to
repeatedly play the current song.
Hint
To cancel the single track repeat mode, double-click the button ( ) again during
playback.
Note
During single track repeat playback, you cannot change the playback range (by folder,
by album, etc.).
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Changing the playback order to Folder Play/Playlist Play/Album Play
You can change the playback order to Folder Play/Playlist Play/Album Play. The Walkman
is set to play songs by folder as a default.
1. Press and hold the button ( ) on the left ( ) side of your Walkman for longer than 3
seconds repeatedly.
Each time you press and hold the button ( ), the playback order changes as follows
and voice guidance is heard.
Folder Mode (Normal)
Plays songs in the order set in folders. Folders are groups of songs shown in
Windows Explorer or the Mac Finder.
Playlist Mode
Plays songs in the order set in playlists. Playlists are lists of songs to play back in
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a desired order created by using software such as Music Center for PC or Content
Transfer.
If there is no playlist in the memory, you cannot select this mode.
Album Mode
Plays songs in the order set in albums. Albums are groups of songs organized
based on album information.
Related Topic
Playing music
Shuffle playback
Repeat playback
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Deleting songs
To delete songs from your Walkman, use the software on your computer that you used to
transfer the songs. If you used Windows Explorer to transfer the songs, use Windows
Explorer to delete them. If you used the Finder on a Mac to transfer the songs, use the
Finder on a Mac to delete the songs.
Hint
Sample music is pre-installed on your Walkman. If you want to delete it, use the
software.
Note
Do not delete or rename the “MUSIC” folder. Otherwise, songs may not be recognized
by your Walkman.
Related Topic
Deleting content from your Walkman using Music Center for PC
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Moderating the differences in volume level between songs
You can moderate the volume between songs to minimize the differences in volume level
(Dynamic Normalizer). You can use this setting to prevent the volume of certain songs
from being too high or too low when shuffling songs from multiple albums with different
recording levels.
1. Check that the playback is paused.
2. While pressing the button ( ) on the left ( ) side of your Walkman, press and hold
the Previous button ( ) on the right ( ) side of your Walkman for about 7 seconds.
The lamp ( ) blinks in green twice and the Dynamic Normalizer is set to on. To
return the Dynamic Normalizer setting to off, repeat this step. When Dynamic
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Limiting the volume
You can use AVLS (Automatic Volume Limiter System) to limit the maximum volume. This
prevents the volume from getting too high and disturbing others, causing discomfort to
your ears, or preventing you from hearing sounds around you, and it allows you to listen at
a more comfortable volume.
1. Check that the playback is paused.
2. Press and hold the Next button ( ) on the right ( ) side of your Walkman for about
7 seconds while pressing the button ( ) on the left ( ) side of the Walkman.
The lamp ( ) blinks in green twice and AVLS is set to on. The volume is kept to a
moderate level.
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To return the AVLS setting to off, repeat this step. When AVLS is set to off, the lamp (
) blinks in orange twice.
Related Topic
Confirming the Walkman status by the OPR lamp
Adjusting the volume
Volume operation (Only for countries/areas complying with European and Korean Directives)
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What is Ambient Sound Mode?
Ambient Sound Mode uses the microphones built into the left and right sides of your
Walkman to allow you to hear ambient sound even while wearing headphones. Pay
attention to the sounds around you to enjoy listening to music safely.
Note
Ambient Sound Mode allows you to hear ambient sound even while wearing
headphones. However, note that this mode does not enable you to hear all sounds
around you. Ambient sound may not be heard well depending on the surrounding
environment, type of the music being played on your Walkman, or the volume level. Be
very careful when using the Walkman in places where an inability to hear ambient
sound would be dangerous (such as on roads where there is car or bicycle traffic).
Ambient Sound Mode may not function properly if you use your Walkman with earbuds
that do not fit your ears. Use earbuds of an appropriate size to fit your ears comfortably
and snugly.
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1. Press the button ( ) on the left ( ) side of your Walkman to turn on Ambient Sound
Mode.
You will be able to hear voice guidance and it will be easier to hear ambient sounds.
Note
When the Swimming earbuds are attached, ambient sound cannot be heard as well as
when Standard-type earbuds are attached.
Ambient sound cannot be heard well after using your Walkman in a pool or the ocean.
Repeatedly pat the parts around the buttons of your Walkman softly against a dry cloth
about 30 times. Then place your Walkman on a dry cloth at room temperature to ensure
it is completely dry before the next use.
Hint
To turn off Ambient Sound Mode, press the button ( ) again.
When you turn on Ambient Sound Mode, the lamp ( ) on the right ( ) side of your
Walkman will flash twice in green. When you turn Ambient Sound Mode off, the lamp (
) will flash twice in orange.
Related Topic
Selecting an Ambient Sound Mode
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Selecting an Ambient Sound Mode
You can select different Ambient Sound Modes based on your surrounding environment.
1. Press and hold the button ( ) on the left ( ) side of your Walkman for
approximately 3 seconds while Ambient Sound Mode is on.
Each press of the button changes the Ambient Sound Mode in the order of Mode A →
Mode B → Mode C. Ambient sounds will be heard most softly in Mode A and most
loudly in Mode C. Select the appropriate mode based on your surrounding
environment.
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Notes on handling your Walkman
Warning
Be sure not to short-circuit the terminals of your Walkman with metallic objects.
Do not put any foreign object in the Walkman. Doing so may cause fire or electric
shock. If this occurs, turn off the Walkman immediately, disconnect the Walkman from
your computer, and consult your nearest Sony dealer or Sony Service Center.
Do not place your Walkman in fire.
Do not take apart or modify your Walkman. Doing so can result in electric shock.
Consult your nearest Sony dealer or Sony Service Center for exchange of rechargeable
batteries, internal checks, or repair.
Do not put any heavy object on top of your Walkman or apply a strong shock to it.
This may cause malfunction or damage.
The following descriptions are important for using your Walkman. Be sure to follow the
instructions below.
Charging time differs depending on battery usage conditions.
If the battery life is reduced to about half of its normal life even if sufficiently charged, it
has probably worn out. Please contact your nearest Sony dealer.
Do not touch the rechargeable battery with bare hands if it is leaking. Consult your
nearest Sony dealer if the battery has leaked as battery liquid may remain in your
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Walkman. If the liquid gets into your eyes, do not rub your eyes as this may lead to
blindness. Wash out your eyes with clean water and consult a doctor.
If the liquid gets onto your body or clothes, wash it off immediately. Failure to do so may
cause burns or injury. Consult a doctor if you are burned or injured by the liquid from the
battery.
Heat may build up in your Walkman while charging if it is used for an extended period of
time.
Note that condensation may form temporarily in cases such as when your Walkman is
moved quickly from a low-temperature environment to a high-temperature environment,
or used in a room where a heater has just been turned on. Condensation is a
phenomenon where moisture in the air adheres to surfaces such as metal panels and
then changes to liquid. If condensation forms in the Walkman, leave it turned off until
the condensation disappears. If you use the Walkman with condensation present, a
malfunction may result.
If your Walkman causes interference to radio or television reception, turn the Walkman
off and move it away from the radio or television.
Mild tingling may be felt on your ears in particularly dry air conditions. This is a result of
static electricity accumulated in the body, and it is not a malfunction of your Walkman.
This effect can be minimized by wearing clothes made from natural materials.
Refrain from using your Walkman as is requested by in-flight announcements during
takeoff or landing in an aircraft.
If you see lightning or hear thunder, take off the headphones immediately and refrain
from using your Walkman.
Never use your Walkman where it will be subjected to extreme light, temperatures,
humidity or vibration. For example, never leave the Walkman in a car parked in the sun
or in direct sunlight. It may become discolored, distorted or damaged.
Do not leave your Walkman in a place subject to excessive dust.
Do not leave your Walkman on an unstable surface or in an inclined position.
Be sure to follow the precautions below when using your Walkman. Failure to do so
may warp the casing or cause the Walkman to malfunction.
Do not sit down with your Walkman in your back pocket.
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If tanning oil or sunscreen gets onto your Walkman, wash it off using lukewarm water.
Otherwise, it may cause discoloration or damage such as cracks to occur.
Sample data is pre-installed on your Walkman.
Sample data is not installed in some countries/regions.
If you delete the sample data, you cannot restore it, and we will not supply any
replacement data.
Sony is not responsible for incomplete recording/downloading or damaged data due to
problems with your Walkman or computer.
Notes on storing lithium-ion rechargeable batteries
A lithium-ion rechargeable battery is built into your Walkman. When you store it for a long
period of time, be sure to follow the storage instructions below.
Leaving a charged battery unused for a long period of time causes deterioration of the
battery and results in a decrease of battery capacity. The deterioration is more severe
when the battery is stored with a full charge, and is accelerated by prolonged exposure
to heat such as when leaving your Walkman in a car while connected to the power port.
Store the Walkman at temperatures below 45 °C (113 ºF). Charging or discharging the
battery to approximately 50 % of capacity before storing is also recommended.
The battery deteriorates when left in a depleted condition. Charge the battery to
approximately 50 % of capacity at least once every six to twelve months to prevent
deterioration.
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Notes on headphones
Road safety
Avoid listening with your headphones in situations where hearing must not be impaired.
Preventing hearing damage
Avoid using the headphones at a high volume. Hearing experts advise against continuous,
loud, and extended play. If you experience a ringing in your ears, reduce the volume or
discontinue use.
Do not turn the volume up high all at once, especially when using headphones. Turn up
the volume gradually to avoid excessive levels hurting your ears.
Consideration for others
Keep the volume at a moderate level. This will allow you to hear outside sounds and to be
considerate to the people around you.
About the in-ear headphones
The earbuds seal your ears. Therefore, be aware that there is a risk of damage to your
ears or eardrums if strong pressure is applied to the earbuds or the earbuds are suddenly
removed from your ears. After use, be sure to take the earbuds off your ears gently.
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Notes on the software
Copyright laws prohibit reproducing the software or the manual accompanying it, in
whole or in part, or renting the software without the permission of the copyright holder.
In no event will Sony be liable for any financial damage or loss of profits, including
claims made by third parties, arising out of the use of the supplied software.
The supplied software cannot be used with equipment other than that to which it is
designated.
Please note that, due to continued efforts to improve quality, the software specifications
may be changed without notice.
Operation of your Walkman with software other than that supplied is not covered by the
warranty.
The explanations in this manual assume that you are familiar with the basic operations
of your computer.
For details on the use of your computer and operating system, please refer to the
respective manuals.
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Maintenance of your Walkman
Clean your Walkman with a soft cloth, such as a cleaning cloth for eyeglasses.
Should your Walkman become excessively dirty, clean it with a soft cloth slightly
moistened with water or mild detergent solution.
Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or
benzene as doing so may damage the surface of your Walkman.
Care and cleaning after swimming in a pool or the ocean
Clean the earbuds and your Walkman after every use as follows.
If your Walkman is left with salt and sand unremoved, the metal terminals may rust or
foreign substances may build up. This may result in your Walkman not charging
properly or not being recognized by a computer.
If tanning oil or sunscreen gets onto your Walkman, wash it off using lukewarm water.
Otherwise, it may cause discoloration or damage such as cracks to occur.
The build up of foreign substances such as earwax etc. in the headphone sections may
cause deteriorated sound quality or sound loss.
1. After use in the ocean, wash your Walkman with fresh water such as tap water to
remove salt and sand.
2. While immersing it in fresh water, gently shake your Walkman about 20 times and
then soak it for about 30 minutes.
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3. Remove the earbuds from your Walkman, and then wash them by hand using a mild
detergent solution.
After washing the earbuds, dry them well.
4. Rinse the terminals ( ) and mesh sheet ( ) of your Walkman with gentle running
tap water.
If the terminals and mesh sheet are not clean, wet a soft brush such as a toothbrush
with water and clean them.
5. Wipe the moisture off the terminals and surface of your Walkman using a soft dry
cloth.
6. Pat the headphones softly against a dry cloth. Repeat patting about 20 times.
7. Pat the areas around the buttons of your Walkman softly against a dry cloth. Repeat
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this about 30 times.
8. Place a dry cloth under the headphones and leave them at room temperature for 2 to
3 hours.
Note
Do not apply strong force to the mesh sheet. Doing so may damage the mesh sheet.
Do not rub foreign substances on the mesh sheet. Doing so may push them into the
headphones.
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Customer support website
If you have any questions or issues with your Walkman, or would like information on
compatible items with the Walkman, visit one of the following websites.
For customers in the USA:
http://www.sony.com/walkmansupport
For customers in Canada:
English
http://www.sony.ca/ElectronicsSupport/
French
http://www.sony.ca/ElectronicsSupport/
For customers in Latin America:
http://www.sony-latin.com/index.crp
For customers in Europe:
http://www.sony.eu/dna/wm/
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For customers in Asia/Oceania/Middle East/Africa:
English
http://www.sony-asia.com/support
Korean
https://scs.sony.co.kr/scs/handler/ProductSupport
Simplified Chinese
http://service.sony.com.cn/KB/
Traditional Chinese
http://service.sony.com.tw/
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/
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Specifications
Interface
USB
Hi-Speed USB (USB 2.0 compliant)
Microphone
Stereo
Output (headphones)
Frequency response
20 Hz to 20,000 Hz (when playing data file, single signal measurement)
Sound Effects
[Dynamic Normalizer] (On/Off)
Power Source
Built-in Rechargeable lithium-ion Battery
USB power (from a computer via a USB Cradle of the player)
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Charging Time
USB-based charging
Approx. 1.5 hours
Quick charge
Approx. 3 minutes charge enables up to approx. 60 minutes playback.
Operating temperature
-5 °C to 45 °C (23 ºF to 113 ºF)
Mass
Approx. 32 g (1.2 oz)
Water resistance/dust proofing
IP65/IP68 (IEC 60529) or equivalent*
*with Swimming earbuds attached
Capacity (User available capacity) (*1)
NW-WS413: 4 GB
NW-WS414: 8 GB
(*1)
Available capacity may vary.
A portion of the memory is used for data management functions.
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Battery life
The time below may differ depending on ambient temperature or the status of use.
Battery life (continuous playback)
Actual battery life may vary depending on settings. The estimated battery usage hours
shown below are based on typical usage conditions with “Settings for battery life
measurement” as shown below.
Music
MP3 128 kbps:
Ambient Sound Mode ON: Approx. 8 hours
Ambient Sound Mode OFF: Approx. 12 hours
Linear PCM 1,411 kbps:
Ambient Sound Mode ON: Approx. 7 hours
Ambient Sound Mode OFF: Approx. 10 hours
Note
Even if the player is turned off for an extended period, a small amount of battery power
is still consumed.
Battery life may vary depending on volume setting, conditions of use and ambient
temperature.
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Maximum recordable number of songs and time (Approx.)
The approximate times are based on the case in which you transfer or record only 4
minute songs.
Number
NW-WS413
MP3 128 kbps: Approx. 880 songs
Linear PCM 1,411 kbps: Approx. 75 songs
NW-WS414
MP3 128 kbps: Approx. 1,850 songs
Linear PCM 1,411 kbps: Approx. 170 songs
Time
NW-WS413
MP3 128 kbps: Approx. 58 hr. 00 min.
Linear PCM 1,411 kbps: Approx. 5 hr. 00 min.
NW-WS414
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Digital Music Player
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Supported formats
Music (Music player)
Audio Formats
MP3
Media File format: MP3 (MPEG-1 Layer3) file format
File extension: .mp3
Bit rate: 32 kbps to 320 kbps (Supports variable bit rate (VBR))
Sampling frequency (*1): 32, 44.1, 48 kHz
WMA (*2)
Media File format: ASF file format
File extension: .wma
Bit rate: 32 kbps to 192 kbps (Supports variable bit rate (VBR))
Sampling frequency (*1) : 44.1 kHz
Linear PCM
Media File format: Wave-Riff file format
File extension: .wav
Bit rate: 1,411 kbps
Sampling frequency (*1) : 44.1 kHz
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AAC (*3)
Media File format: MP4 file format
File extension: .mp4, .m4a, .3gp
Bit rate: 16 kbps to 320 kbps (Supports variable bit rate (VBR)) (*4)
Sampling frequency (*1) : 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
(*1)
Sampling frequency may not correspond to all encoders.
(*2)
Copyright protected WMA files cannot be played back.
(*3)
Copyright protected AAC-LC files cannot be played back.
(*4)
Non-standard bit rates or non-guaranteed bit rates are included depending on the sampling
frequency.
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System requirements
Computer
Windows® 10
Windows® 8.1
Windows® 7
Mac OS® X v10.6 or later
Pre-installed OS only supported.
[Compatibility mode] is not supported.
PC application for Windows
Music Center for PC application for Windows (recommendation)
Internet connection
Hard Disk Drive/Solid State Drive: 400 MB or more of available space
PC application for Mac
Content Transfer for Mac application for Mac (recommendation)
Internet connection
Hard Disk Drive/Solid State Drive: 30 MB or more of available space
Web browser: Internet Explorer 11 or later
Internet: Internet connection (for Gracenote® MusicID® service, podcast features, Store
access, or online help)
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Not supported by the following environments:
Personally constructed computers or operating systems
An environment that is an upgrade of the original manufacturer-installed operating
system
Multi-boot environment
We do not guarantee operation for all computers even if they meet the above System
Requirements.
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Digital Music Player
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Contents
List of accessories and manuals supplied with your Walkman.
Walkman (1)
Earbuds (1 set)
Swimming Earbuds (1 set)
USB Cradle (1)
USB Cable (1)
Adjustment band (1)
Startup Guide
Instruction Manual
Read Before Using your Walkman in a Pool or the Ocean
Design and specifications are subject to change without notice.
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What can I do to solve a problem?
If your Walkman does not function as expected, try the following steps to resolve the issue.
Before restarting your Walkman, disconnect the Walkman from your computer and check
that no content such as music is being played back. Otherwise, the data may be damaged.
You can then restart the Walkman safely.
1. Check the topic on the issue in “Q&A.”
2. Connect your Walkman to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3. Press and hold the button ( ) for about 10 seconds to restart your Walkman.
4. Check information on the issue in the help of the software having problems.
5. Look up information on the issue on one of the customer support websites.
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6. If the approaches listed above fail to resolve the issue, consult your nearest Sony
dealer.
Note
Data will not be deleted, nor will any settings be changed by restarting.
Related Topic
Charging the battery
Restarting your Walkman
Customer support website
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Digital Music Player
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Your Walkman does not operate or the power does not turn on.
If you transfer a lot of content such as music to your Walkman at once, it will take time
to build the database on the Walkman. Therefore, it will take more than 1 minute until
the Walkman becomes operable again after you disconnect the Walkman from your
computer. During this time, continuous beep sounds will be heard. Wait until beeping
has stopped before you operate the Walkman.
If your Walkman contains moisture condensation, wait a few hours to let the Walkman
dry out.
If the remaining battery power is low or insufficient, charge the battery.
You cannot operate your Walkman while it is connected to a computer. Disconnect the
Walkman from the computer.
If your Walkman still does not operate after charging the battery, press and hold the
button for about 10 seconds to restart the Walkman.
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Digital Music Player
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Your Walkman does not work properly.
Your Walkman may not work properly if the USB device (e.g. computer) to which it is
connected is turned on or off without disconnecting the Walkman.
Press and hold the button for about 10 seconds to restart your Walkman.
Related Topic
Restarting your Walkman
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Digital Music Player
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A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed
in the washing machine.
If you spill a drink on your Walkman or wash it in a washing machine, liquid may get
inside the Walkman. Stop using the Walkman immediately and consult your nearest
Sony dealer.
The water resistant performance of your Walkman is not applicable to liquids other than
fresh water, tap water, perspiration, pool water and salt water. If any liquid other than
those mentioned gets on your Walkman, rinse it off with fresh water at room
temperature or gently running tap water immediately and wipe the moisture off the
Walkman using a soft dry cloth.
Sound may become muffled if water gets inside the headphones because the
headphone sections are not water-tight. If water gets in the headphones, remove the
water and do not use the Walkman until it dries completely.
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The earbuds supplied with the headphones are missing.
If you lose or break the earbuds supplied with your headphones, please contact your
nearest Sony dealer.
Related Topic
Changing the earbuds
Changing the earbuds to Swimming earbuds
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Digital Music Player
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You want to back up the content such as music stored on your Walkman.
Connect to a computer and copy the files onto the computer.
If you have already deleted content transferred to your Walkman from Music Center for
PC, transfer the content from the Walkman to Music Center for PC again.
Related Topic
Connecting to a computer
Transferring content using Music Center for PC
Transferring content using Explorer
Transferring content using the Finder
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Digital Music Player
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You want to find the product name (model name) of your Walkman.
The model name is the alphabetical name starting with NW that is printed on the back
of your Walkman. If the Walkman is inside a case, you need to remove it from the case
to find the name.
Related Topic
Displaying your Walkman information
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Digital Music Player
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The voice guidance “Check the volume level” is heard.
The voice guidance “Check the volume level” is meant to protect your ears when you
turn the volume up to a level that is harmful for your ears for the first time. You can
cancel the alarm and warning by pressing any button.
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat every 20 cumulative hours that
the volume is set to a level that is harmful for your ears. When this happens, the volume
is turned down automatically.
Related Topic
Volume operation (Only for countries/areas complying with European and Korean Directives)
Adjusting the volume
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Digital Music Player
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There is no sound.
Check that the volume level is not set to zero.
If the problem still persists after performing the remedies above, press and hold the
button for about 10 seconds to restart your Walkman.
Related Topic
Parts and controls
Playing music
Restarting your Walkman
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Digital Music Player
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Content such as music suddenly stops during playback.
The remaining battery power is low or the battery has run out.
The content may not be supported on your Walkman. Select and play other content.
Related Topic
Supported formats
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Noise is generated.
If using your Walkman near a device that emits radio waves such as a mobile phone,
move the Walkman away from the device.
The content such as music on your Walkman may be corrupted. Connect the Walkman
to a Windows computer and use Music Center for PC or Windows Explorer to delete the
content in which the noise occurred from the Walkman. If you use a Mac computer, use
the Finder to delete the corrupted content. After you have deleted the corrupted content,
transfer the content from the computer to the Walkman again. Do not perform any other
tasks on the computer while transferring content to the Walkman. Doing so may cause
the content to be corrupted.
Related Topic
Deleting content from your Walkman using Music Center for PC
Deleting content from your Walkman using the Finder
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Digital Music Player
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Volume cannot be turned up, or the volume remains low when the playback volume is
turned up.
If the AVLS (Volume Limit) setting is activated, deactivate it.
Related Topic
Adjusting the volume
Limiting the volume
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Digital Music Player
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Sound is interrupted or skips.
The sound may be interrupted or skip depending on the environment where your
Walkman is used or the settings of the Walkman.
Following the procedures below may reduce the amount of skipping or interruptions.
Set all sound quality settings to off.
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Digital Music Player
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You cannot charge your Walkman.
Charge the battery within the ambient temperature range of 5 °C to 35 °C (41 ºF to 95
ºF).
You need to turn the computer power on in order to charge your Walkman. Check
whether the computer is in standby (sleep) or hibernation status.
Check that the USB connection to the computer is made properly.
There may be bad electrical contact in the connector. Disconnect your Walkman, and
then reconnect it.
Use the supplied USB cable.
Your Walkman may not be able to connect properly to your computer when using a
USB hub. Connect the Walkman directly to a USB connector on your computer.
Check whether the operating system and operating system version installed on the
computer are compatible with your Walkman.
The battery may have deteriorated if you have not used your Walkman for more than a
year. Contact your nearest Sony dealer.
If the remedies above do not solve the problem, press and hold the button for about
10 seconds to restart your Walkman, and then connect again using USB.
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How long is the life of the built-in rechargeable battery?
This will differ depending on the environment where your Walkman is used, but on
average the built-in rechargeable battery can be charged approximately 500 times. The
battery life becomes shorter and capacity is reduced as a result of the number of times
it is recharged or used, and the environment in which it is used. When the usable
battery life is half the usual time even when the battery is fully charged, the battery
should be replaced.
Consult your nearest Sony dealer for more details on the life of the built-in battery.
Related Topic
Customer support website
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Digital Music Player
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The rechargeable battery needs to be replaced.
To replace rechargeable batteries, your Walkman needs to be taken apart
professionally. Do not take apart the Walkman by yourself.
Consult your nearest Sony dealer or Sony Service Center for replacement of
rechargeable batteries.
Related Topic
Customer support website
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Digital Music Player
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The battery life is short.
If your Walkman is used in an environment where the temperature is below -5 °C (23
ºF), the battery life becomes shorter due to characteristics of the battery. This is not a
malfunction.
Charge the battery until it is full.
You can preserve the battery life and get more use from each charge by changing your
Walkman settings and managing the power appropriately.
Depending on the environment in which your Walkman is used, the battery may
deteriorate if it is not used for over a year. Contact your nearest Sony dealer.
If the usable battery life is half that when new even after sufficiently charging the
battery, your battery may have deteriorated. Contact your nearest Sony dealer.
Related Topic
Charging the battery
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The computer does not recognize your Walkman.
If the remaining battery power is low, charge the battery.
When you use your Walkman for the first time, or if you have not used the Walkman for
a long time, it may take a few minutes to be recognized by the computer. Check that the
computer recognizes the Walkman after you have connected it to the computer for
about 10 minutes.
Make sure that the USB connection to the computer is made properly and securely.
Use the supplied USB cable.
Your Walkman may not be recognized if connected via a USB hub. Connect the
Walkman directly to the USB connector on your computer.
If the approaches listed above fail to resolve the issue, press and hold the button for
about 10 seconds to restart your Walkman, and then try the USB connection again.
Related Topic
Charging the battery
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You cannot install software to your computer.
If other software is running, it may interfere with the installation. Be sure to quit all other
software before installing this software. Particularly, be sure to disconnect from the
Internet and quit security software as it can put a heavy load on the computer.
There may not be enough free space on the hard drive. Check the amount of free hard
drive space required to install the software, and then delete any unnecessary files.
With a Windows computer, you may not be able to install the software if your account
does not have administrator privileges or if you have not logged in as a computer
administrator. Log in using an account with administrator privileges or as the computer's
administrator. Furthermore, if two-byte characters are used in the user name, create a
new account using only one-byte characters in the user name.
With a Windows computer, a message dialog may be hidden by the install screen,
making the install process seem stopped. Press and hold the “Alt” key while pressing
the “Tab” key several times. When the dialog is displayed, follow the instructions in the
dialog box.
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The progress bar on the install screen does not proceed while installing the software.
Wait until the installation is completed, because it is progressing properly. Installation
may take 30 minutes or more depending on the computer used.
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Your Walkman is not recognized by Music Center for PC.
Your Walkman may not be recognized by the computer. Disconnect the Walkman from
the computer, and then reconnect it.
The software may have failed to install correctly. Use the installer to re-install the
software. The imported data will remain untouched.
If the remedies above do not solve the problem, press and hold the button for about
10 seconds to restart your Walkman, and then connect again via USB.
Related Topic
Connecting to a computer
Installing Music Center for PC
Restarting your Walkman
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Content such as music cannot be transferred from the computer to your Walkman.
Check that the USB connection to the computer is made properly.
Use the supplied USB cable.
You may not be able to transfer content when using a USB hub. Connect directly to the
USB connector on your computer.
The version of the installed Music Center for PC may not be the latest. Install the latest
version via the Internet.
There is not enough free space in your Walkman, or the number of files has exceeded
the maximum number of transferable files. Delete any unnecessary content to increase
free space. For details on the number of files recordable, see the following.
“Maximum recordable number of songs and time (Approx.)”
Songs with a limited playing period or playing count may not be transferred due to
restrictions set by copyright holders. For details on the settings of each audio file,
contact the distributor.
Some of the content on your Walkman may be damaged. Copy the content that you
need onto the computer and initialize (format) the Walkman.
If the software is not compatible with your Walkman, install compatible software and use
the compatible software to transfer content.
You may be attempting to transfer corrupted content. Delete the content that cannot be
transferred from the computer, and import this content to the computer again. Do not
perform any other tasks on the computer when transferring content to your computer.
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Doing so may cause the content to be corrupted.
You may be attempting to transfer a file that is not in playable format. See “Supported
formats.”
Transferring may be stopped due to noise such as static electricity accumulated in the
computer. This happens to protect data. Disconnect your Walkman, and then reconnect
it.
Related Topic
Connecting to a computer
Installing Music Center for PC
Maximum recordable number of songs and time (Approx.)
Supported formats
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Digital Music Player
NW-WS413/WS414
You cannot play content such as music transferred to your Walkman.
If the remaining battery power is low or insufficient, charge the battery. If your Walkman
still does not operate after charging the battery, press and hold the (Power) button
for longer than 10 seconds to restart the Walkman.
The data hierarchy levels of the content such as music transferred by drag-and-drop
may not be correct. Place them in the appropriate folder and hierarchy.
Transferred files are not in a playable format. See “Supported formats” for details on
playable formats.
When you transfer audio MP4 files by drag-and-drop, place them in the “MUSIC” folder
of your Walkman.
The transferred content may be damaged. When you transfer content, make sure that
no other tasks are running on your computer until transferring is completed. Otherwise,
the content may be damaged. Delete the unplayable content from your Walkman and
transfer it again. If the Walkman is still unable to play the content, format the built-in
flash memory of the Walkman using the function of the Walkman and then transfer the
content again.
If you change the file names or location of the content such as music that was
transferred from your computer to your Walkman, the content may not be recognized by
the Walkman. Return it to the correct name and location.
If you have initialized (formatted) the built-in flash memory of your Walkman using
Windows Explorer, initialize (format) it again using the Walkman. If you have initialized
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(formatted) the Walkman using the Mac Finder, initialize (format) it again using the
Walkman.
Related Topic
Charging the battery
Restarting your Walkman
Transferring content using Explorer
Transferring content using the Finder
Supported formats
Deleting content from your Walkman using Music Center for PC
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
Formatting memory
Notes for transferring content such as music from your computer
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Digital Music Player
NW-WS413/WS414
Playback progresses to the next album when repeat playback is set.
If the playback range is set to Folder, change the playback range setting to Album.
Related Topic
Changing the playback order to Folder Play/Playlist Play/Album Play
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Digital Music Player
NW-WS413/WS414
Songs are only played within a limited range such as within one album.
The playback mode is set to Repeat. Change the playback mode to Normal.
You can select the previous or next folder/playlist/album.
Related Topic
Repeat playback
Skipping to the previous/next folder/playlist/album
Changing the playback order to Folder Play/Playlist Play/Album Play
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Digital Music Player
NW-WS413/WS414
Sound becomes muffled when using your Walkman in water, such as when swimming.
The headphone sections are not watertight, so the sound quality of your Walkman may
deteriorate if water gets inside the headphones. If water gets in the headphones,
remove the water and dry well before using again.
Before swimming, attach the appropriate earbuds to prevent water from getting inside
the headphones.
Related Topic
How the sound becomes muffled while you are swimming
If the sound becomes muffled while swimming
Changing the earbuds to Swimming earbuds
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Digital Music Player
NW-WS413/WS414
You dropped your Walkman in water.
The headphone sections are not watertight, so the sound quality of your Walkman may
deteriorate if water gets inside the headphones. If water gets in the headphones,
remove the water and dry well before using again.
Related Topic
If the sound becomes muffled while swimming
Maintenance of your Walkman
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Digital Music Player
NW-WS413/WS414
The headphones are not firmly seated on your ears.
Place the headphone sections into your ears, and then adjust your Walkman so that it
feels comfortable.
Related Topic
How to place your Walkman on your ears
Improving the fit
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Digital Music Player
NW-WS413/WS414
The neckband part does not fit.
Attach the adjustment band (supplied) to the neckband part, and then place your
Walkman on your ears.
Related Topic
Improving the fit
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Digital Music Player
NW-WS413/WS414
Your Walkman gets warm.
Depending on the way you use your Walkman, the Walkman may become warm while
the battery is being charged or the Walkman is performing intensive data processing.
This is not a malfunction.
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